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cloud: remove the beta info for IM via Lark #20432

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Mar 4, 2025
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cloud: remove the beta info for IM via Lark #20432

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f8ec263
remove the beta info for IM via Lark
qiancai Mar 3, 2025
7d5beb1
add the info that slack is available upon request
qiancai Mar 4, 2025
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4 changes: 2 additions & 2 deletions TOC-tidb-cloud.md
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Expand Up @@ -811,10 +811,10 @@
- [Subscribe via Zoom](/tidb-cloud/monitor-alert-zoom.md)
- Connected: IM Ticket Creation and Update Subscription
- [Create Tickets and Subscribe to Ticket Updates via Slack](/tidb-cloud/connected-slack-ticket-creation.md)
- [Create Tickets and Subscribe to Ticket Updates via Lark](/tidb-cloud/connected-lark-ticket-creation.md) ![BETA](/media/tidb-cloud/blank_transparent_placeholder.png)
- [Create Tickets and Subscribe to Ticket Updates via Lark](/tidb-cloud/connected-lark-ticket-creation.md)
- Connected: IM Interaction for Support Tickets
- [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md)
- [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md) ![BETA](/media/tidb-cloud/blank_transparent_placeholder.png)
- [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md)
- [Get Support](/tidb-cloud/tidb-cloud-support.md)
- FAQs
- [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md)
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2 changes: 1 addition & 1 deletion tidb-cloud/connected-ai-chat-in-im.md
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Expand Up @@ -9,7 +9,7 @@ The AI chat in Instant Message (IM) powered by PingCAP, is an offering to invite

## Limitation

Currently, the ticket support feature for [Lark](https://www.larksuite.com/) is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).
Currently, the ticket support feature for [Lark](https://www.larksuite.com/) is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).

## Example

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2 changes: 1 addition & 1 deletion tidb-cloud/connected-lark-ticket-creation.md
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Expand Up @@ -9,7 +9,7 @@ For customers subscribed to the **Enterprise** [support plan](/tidb-cloud/connec

> **Note:**
>
> The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).
> The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).
## Create a support ticket

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2 changes: 1 addition & 1 deletion tidb-cloud/connected-lark-ticket-interaction.md
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Expand Up @@ -9,7 +9,7 @@ For customers subscribed to the **Premium** [support plan](/tidb-cloud/connected

> **Note:**
>
> The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).
> The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM).
## Interact with support tickets

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