Tell editors before sending task requests to unactivated email addresses

[joemull]

Is your feature request related to a problem? Please describe.
We often get support requests for situations in which an editor has sent a task to someone who has had trouble accessing that task in Janeway. Often this happens when the person has duplicate accounts: the task was sent to one account, but the user is logging in with the other account. Often, the account the user is not logging into is inactive.

Describe the solution you'd like
To facilitate better communication about what email address to use, we could check whether an account is active before Janeway creates a task and ask the task creator to confirm the action. This may head off many of these situations because it will let them know that the task will be created for an account the user does not (yet) have access to.

Describe alternatives you've considered
We could use individualised task links that allow Janeway to figure out whether the person has logged into the correct account for a given task. This would be a larger feature for down the road.

[ajrbyers]

This is a good short term alternative 👍

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Sent from my iPhone On 1 Apr 2022, at 12:44, Joseph Muller ***@***.***> wrote:  Is your feature request related to a problem? Please describe. We often get support requests for situations in which an editor has sent a task to someone who has had trouble accessing that task in Janeway. Often this happens when the person has duplicate accounts: the task was sent to one account, but the user is logging in with the other account. Often, the account the user is not logging into is inactive. Describe the solution you'd like To facilitate better communication about what email address to use, we could check whether an account is active before Janeway creates a task and ask the task creator to confirm the action. This may head off many of these situations because it will let them know that the task will be created for an account the user does not (yet) have access to. Describe alternatives you've considered We could use individualised task links that allow Janeway to figure out whether the person has logged into the correct account for a given task. This would be a larger feature for down the road. — Reply to this email directly, view it on GitHub<#2822>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AB7PSYTLOGA53GEDNBEJI6LVC3OR3ANCNFSM5SIOARLA>. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>