Security: 2FA switching phones is cumbersome

[simison]

Moving WP 2FA to a new phone is confusing and requires too much reading.

People who use WordPress are very likely to get a new phone every now and then.

Steps to reproduce

1. Buy a new phone 📱✨ & have your old phone with you ☎️
2. Go to https://wordpress.com/me/security/two-step
3. Confirm that you have 2FA set up previously:
   
4. Since there's no indication how to move this to a new phone, I head over to Help. I try "2FA", "two factor"... no dice. I realise it's "two step..." which brings me to correct help article.
   
5. At the help article, I find "Moving to a New Device" among everything else.
6. These are the steps I'm told to follow. There are 3 links (marked in bold here) to additional help sections.

   1. Print a set of backup codes for your user account by following the steps here. DO NOT SKIP THIS STEP.
   2. On your new device, install the authenticator app.
   3. Disable the Two Step Authentication link with your old device by following the steps here.
   4. Set up your user account to link to your new device by following the steps here.
   5. If you are prompted to enter your verification code, use a code from your list of backup codes. Backup codes are one-time use only.
   6. You can now uninstall the authenticator app from your old device.

What I expected

Some as easy and smooth way to add new phones as others have, e.g. Google:

What happened instead

I felt lost.

[rachelmcr]

Absolutely agree. Should we reopen #19? That seems to cover the same issue you've reported here.

[simison]

@rachelmcr totally, I'll close this one and re-open there. Thanks!