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🆕 Added support for Customer Care API endpoint for Tone Analyzer
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Shubhanjan Shekhar
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Apr 11, 2017
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69 changes: 69 additions & 0 deletions
69
...rc/main/java/com/ibm/watson/developer_cloud/tone_analyzer/v3/model/UtteranceAnalysis.java
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,69 @@ | ||
| package com.ibm.watson.developer_cloud.tone_analyzer.v3.model; | ||
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| import com.google.gson.annotations.SerializedName; | ||
| import com.ibm.watson.developer_cloud.service.model.GenericModel; | ||
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| import java.util.List; | ||
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| /** | ||
| * This object represents the results of Tone Chat analysis on an utterance. It has the utterance text from the original | ||
| * input. It holds a list of scores for individual chat tones. | ||
| */ | ||
| public class UtteranceAnalysis extends GenericModel { | ||
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| @SerializedName("id") | ||
| int id; | ||
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| @SerializedName("text") | ||
| String text; | ||
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| List<ToneScore> tones; | ||
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| /** | ||
| * Gets the id. | ||
| * @return the id | ||
| */ | ||
| public int getId() { | ||
| return id; | ||
| } | ||
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| /** | ||
| * Sets the id. | ||
| * @param id the new id | ||
| */ | ||
| public void setId(int id) { | ||
| this.id = id; | ||
| } | ||
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| /** | ||
| * Gets the text. | ||
| * @return the text | ||
| */ | ||
| public String getText() { | ||
| return text; | ||
| } | ||
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| /** | ||
| * Sets the text. | ||
| * @param text the new text | ||
| */ | ||
| public void setText(String text) { | ||
| this.text = text; | ||
| } | ||
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| /** | ||
| * Gets the chat tones. | ||
| * @return the chat tones | ||
| */ | ||
| public List<ToneScore> getTones() { | ||
| return tones; | ||
| } | ||
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| /** | ||
| * Sets the chat tones. | ||
| * @param tones the new chat tones | ||
| */ | ||
| public void setTones(List<ToneScore> tones) { | ||
| this.tones = tones; | ||
| } | ||
| } |
34 changes: 34 additions & 0 deletions
34
...r/src/main/java/com/ibm/watson/developer_cloud/tone_analyzer/v3/model/UtterancesTone.java
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,34 @@ | ||
| package com.ibm.watson.developer_cloud.tone_analyzer.v3.model; | ||
|
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| import com.google.gson.annotations.SerializedName; | ||
| import com.ibm.watson.developer_cloud.service.model.GenericModel; | ||
|
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| import java.util.ArrayList; | ||
| import java.util.List; | ||
|
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| /** | ||
| * Main object containing the result of running the Tone Analyzer Chat Analysis on a conversation. It contains a list | ||
| * of utterance-level analysis results. | ||
| */ | ||
| public class UtterancesTone extends GenericModel { | ||
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| @SerializedName("utterancesTone") | ||
| List<UtteranceAnalysis> utterancesTone = new ArrayList<>(); | ||
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| /** | ||
| * Gets the utterances tone. | ||
| * @return the utterances tone | ||
| */ | ||
| public List<UtteranceAnalysis> getUtterancesTone() { | ||
| return utterancesTone; | ||
| } | ||
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| /** | ||
| * Sets the utterances tone. | ||
| * @param utterancesTone the new utterances tone | ||
| */ | ||
| public void setUtterancesTone(List<UtteranceAnalysis> utterancesTone) { | ||
| this.utterancesTone = utterancesTone; | ||
| } | ||
|
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| } |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,8 @@ | ||
| { | ||
| "utterances": [ | ||
| {"text": "My charger isn't working.", "user": "customer"}, | ||
| {"text": "Thanks for reaching out. Can you give me some more detail about the issue?", "user": "agent"}, | ||
| {"text": "I put my charger in my tablet to charge it up last night and it keeps saying it isn't charging. The charging icon comes on, but it stays on even when I take the charger out. Which is ridiculous, it's brand new.", "user": "customer"}, | ||
| {"text": "I'm sorry you're having issues with charging. What kind of charger are you using?", "user": "agent"} | ||
| ] | ||
| } |
42 changes: 42 additions & 0 deletions
42
tone-analyzer/src/test/resources/tone_analyzer/tone_chat.json
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,42 @@ | ||
| { | ||
| "utterances_tone": [ | ||
| { | ||
| "utterance_id": 0, | ||
| "utterance_text": "My charger isn't working.", | ||
| "tones": [ | ||
| { | ||
| "score": 0.536082, | ||
| "tone_id": "sad", | ||
| "tone_name": "sad" | ||
| } | ||
| ] | ||
| }, | ||
| { | ||
| "utterance_id": 1, | ||
| "utterance_text": "Thanks for reaching out. Can you give me some more detail about the issue?", | ||
| "tones": [ | ||
| { | ||
| "score": 0.956453, | ||
| "tone_id": "polite", | ||
| "tone_name": "polite" | ||
| } | ||
| ] | ||
| }, | ||
| { | ||
| "utterance_id": 2, | ||
| "utterance_text": "I put my charger in my tablet to charge it up last night and it keeps saying it isn't charging. The charging icon comes on, but it stays on even when I take the charger out. Which is ridiculous, it's brand new.", | ||
| "tones": [] | ||
| }, | ||
| { | ||
| "utterance_id": 3, | ||
| "utterance_text": "I'm sorry you're having issues with charging. What kind of charger are you using?", | ||
| "tones": [ | ||
| { | ||
| "score": 0.856453, | ||
| "tone_id": "polite", | ||
| "tone_name": "polite" | ||
| } | ||
| ] | ||
| } | ||
| ] | ||
| } |