Add SLA Document #565
Add SLA Document #565
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WalkthroughThe recent updates introduce a comprehensive Service Level Agreement (SLA), enhancing transparency and responsiveness in issue management. This documentation establishes clear timelines for addressing reported issues, categorizes them by priority, and emphasizes ongoing communication with the community. By formalizing these processes, the organization aims to improve user engagement and set clear expectations for timely issue resolution. Changes
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Actionable comments posted: 6
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Review profile: CHILL
Files selected for processing (2)
- README.md (2 hunks)
- SLA.md (1 hunks)
Additional context used
LanguageTool
SLA.md
[uncategorized] ~1-~1: When ‘Service-Level’ is used as a modifier, it is usually spelled with a hyphen.
Context: # Service Level Agreement (SLA) for Issue Management We are comm...(SERVICE_LEVEL_HYPHEN)
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will respond...(ENGLISH_WORD_REPEAT_RULE)
[typographical] ~11-~11: If specifying a range, consider using an en dash instead of a hyphen.
Context: ... member of our team will respond within 24-48 hours to acknowledge the issue and prov...(HYPHEN_TO_EN)
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: Issues will be triaged within 72 ...(ENGLISH_WORD_REPEAT_RULE)
[style] ~39-~39: Consider using a different verb for a more formal wording.
Context: ...: Identifies a problem that needs to be fixed. * considering: Indicates that the issu...(FIX_RESOLVE)
[typographical] ~52-~52: If specifying a range, consider using an en dash instead of a hyphen.
Context: ...porter. 2. First Human Response: Within 24-48 hours, a team member will review the is...(HYPHEN_TO_EN)
README.md
[uncategorized] ~24-~24: When ‘Service-Level’ is used as a modifier, it is usually spelled with a hyphen.
Context: ... - Basic Commands - Service Level Agreement (SLA) - ...(SERVICE_LEVEL_HYPHEN)
[uncategorized] ~78-~78: When ‘Service-Level’ is used as a modifier, it is usually spelled with a hyphen.
Context: ...es`: Update vulnerable dependencies. # Service Level Agreement (SLA) We are committed to maintaining ...(SERVICE_LEVEL_HYPHEN)
Markdownlint
SLA.md
35-35: null
Bare URL used(MD034, no-bare-urls)
Additional comments not posted (4)
SLA.md (3)
15-21: LGTM!This section is clear and concise.
23-28: LGTM!This section is clear and concise.
12-13: Avoid word repetition.There is a possible word repetition in the phrase "Triage Time."
- * Triage Time: Issues will be triaged within 72 hours to classify them appropriately (e.g., bugs, feature requests, questions). + * Triage: Issues will be triaged within 72 hours to classify them appropriately (e.g., bugs, feature requests, questions).Likely invalid or redundant comment.
Tools
LanguageTool
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: Issues will be triaged within 72 ...(ENGLISH_WORD_REPEAT_RULE)
README.md (1)
80-82: LGTM!This section is clear and concise.
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Actionable comments posted: 0
Outside diff range, codebase verification and nitpick comments (3)
SLA.md (3)
1-1: Add a hyphen to "Service Level" in the title.When "Service-Level" is used as a modifier, it is usually spelled with a hyphen.
- # Service-Level Agreement (SLA) for Issue Management + # Service-Level Agreement (SLA) for Issue Management
10-11: Avoid word repetition and use an en dash for time ranges.There is a possible word repetition, and it's recommended to use an en dash for time ranges.
- * Response Time: A member of our team will respond within 24-48 hours to acknowledge the issue and provide initial feedback or request further information if necessary. + * Response Time: A member of our team will respond within 24–48 hours to acknowledge the issue and provide initial feedback or request further information if necessary.Tools
LanguageTool
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will respond...(ENGLISH_WORD_REPEAT_RULE)
[typographical] ~11-~11: If specifying a range, consider using an en dash instead of a hyphen.
Context: ... member of our team will respond within 24-48 hours to acknowledge the issue and prov...(HYPHEN_TO_EN)
34-35: Use a proper link format for the email address.Avoid using a bare URL for the email address in the escalation path.
- * Escalation: If an issue is not addressed within the expected timeframe, users can escalate the matter by tagging the assignee of the issue or contacting Dylan at [email protected]. + * Escalation: If an issue is not addressed within the expected timeframe, users can escalate the matter by tagging the assignee of the issue or contacting Dylan at [[email protected]](mailto:[email protected]).
Review details
Configuration used: CodeRabbit UI
Review profile: CHILL
Files selected for processing (2)
- README.md (2 hunks)
- SLA.md (1 hunks)
Files skipped from review as they are similar to previous changes (1)
- README.md
Additional context used
LanguageTool
SLA.md
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will respond...(ENGLISH_WORD_REPEAT_RULE)
[typographical] ~11-~11: If specifying a range, consider using an en dash instead of a hyphen.
Context: ... member of our team will respond within 24-48 hours to acknowledge the issue and prov...(HYPHEN_TO_EN)
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: Issues will be triaged within 72 ...(ENGLISH_WORD_REPEAT_RULE)
Additional comments not posted (7)
SLA.md (7)
8-9: LGTM!The content for the "Initial Acknowledgment" subsection is clear and concise.
12-13: LGTM!The content for the "Bug Triage" subsection is clear and concise.
Tools
LanguageTool
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: Issues will be triaged within 72 ...(ENGLISH_WORD_REPEAT_RULE)
15-21: LGTM!The content for the "Resolution Time" section is clear and the goals are realistic.
23-28: LGTM!The content for the "Priority Levels" section is clear and correctly categorized.
31-32: LGTM!The content for the "Status Updates" subsection is clear and concise.
37-47: LGTM!The content for the "Labels" section is clear and correctly categorized.
50-57: LGTM!The content for the "Procedure for Handling New Issues" section is clear and logically ordered.
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Actionable comments posted: 0
Outside diff range, codebase verification and nitpick comments (4)
SLA.md (4)
1-1: Add a hyphen to "Service Level" in the title.When "Service-Level" is used as a modifier, it is usually spelled with a hyphen.
- # Service Level Agreement (SLA) for Issue Management + # Service-Level Agreement (SLA) for Issue Management
11-11: Use an en dash for time ranges.If specifying a range, consider using an en dash instead of a hyphen for better readability.
- * Response Time: A member of our team will aim to respond within 24-48 hours to acknowledge the issue and provide initial feedback or request further information if necessary. + * Response Time: A member of our team will aim to respond within 24–48 hours to acknowledge the issue and provide initial feedback or request further information if necessary.Tools
LanguageTool
[typographical] ~11-~11: If specifying a range, consider using an en dash instead of a hyphen.
Context: ... of our team will aim to respond within 24-48 hours to acknowledge the issue and prov...(HYPHEN_TO_EN)
35-35: Use a proper link format for the email address.Avoid using a bare URL for the email address in the escalation path.
- * Escalation: If an issue is not addressed within the expected timeframe, users can escalate the matter by tagging the assignee of the issue or emailing [[email protected]](mailto:[email protected]).
39-39: Use a more formal verb for label descriptions.Consider using a different verb for a more formal wording.
- * bug: Indicates a problem that needs to be resolved.
Review details
Configuration used: CodeRabbit UI
Review profile: CHILL
Files selected for processing (1)
- SLA.md (1 hunks)
Additional context used
LanguageTool
SLA.md
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will aim to ...(ENGLISH_WORD_REPEAT_RULE)
[typographical] ~11-~11: If specifying a range, consider using an en dash instead of a hyphen.
Context: ... of our team will aim to respond within 24-48 hours to acknowledge the issue and prov...(HYPHEN_TO_EN)
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: We will aim to triage within 72 h...(ENGLISH_WORD_REPEAT_RULE)
There was a problem hiding this comment.
Actionable comments posted: 0
Review details
Configuration used: CodeRabbit UI
Review profile: CHILL
Files selected for processing (1)
- SLA.md (1 hunks)
Additional context used
LanguageTool
SLA.md
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will aim to ...(ENGLISH_WORD_REPEAT_RULE)
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: We will aim to triage within 3 bu...(ENGLISH_WORD_REPEAT_RULE)
Additional comments not posted (5)
SLA.md (5)
1-3: Introduction and Title: Well-structured and clear.The title and introduction effectively convey the purpose of the SLA document.
15-28: Resolution Time and Priority Levels: Clear and well-defined.These sections effectively outline resolution goals and priority definitions.
30-35: Communication Section: Clear and properly formatted.The section provides clear guidelines for communication and escalation.
37-58: Labels and Procedure for Handling New Issues: Well-structured and informative.These sections provide clear guidelines for issue classification and handling.
6-13: Check for word repetition in the "Response Times" section.The section is well-structured, but ensure there are no repeated words as indicated by static analysis.
Verification successful
No word repetition found in the "Response Times" section.
The analysis did not reveal any repeated words in the specified section. The content is clear and well-structured.
Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash # Description: Check for repeated words in the "Response Times" section. # Test: Search for repeated words in the section. Expect: No repeated words. rg --type markdown -A 5 'Response Times' | grep -E '\b(\w+)\b.*\b\1\b'Length of output: 261
Tools
LanguageTool
[duplication] ~10-~10: Possible typo: you repeated a word
Context: ...tes via GitHub Actions. ### First Human Response * Response Time: A member of our team will aim to ...(ENGLISH_WORD_REPEAT_RULE)
[duplication] ~12-~12: Possible typo: you repeated a word
Context: ...rther information if necessary. ### Bug Triage * Triage Time: We will aim to triage within 3 bu...(ENGLISH_WORD_REPEAT_RULE)
Summary
This PR adds a Service Level Agreement (SLA) document to the repository to outline our policies and procedures for managing issues. The SLA aims to improve responsiveness, prioritize issues effectively, and maintain clear communication with the community.
Changes
Notes
SLA Document Content
Response Times
Priority Levels
Communication
Labels
Procedure for Handling New Issues
Summary by CodeRabbit
New Features
Documentation