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Notification Not Working #495

Closed
1 of 2 tasks
aqilagit opened this issue Apr 18, 2022 · 5 comments
Closed
1 of 2 tasks

Notification Not Working #495

aqilagit opened this issue Apr 18, 2022 · 5 comments
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@aqilagit
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aqilagit commented Apr 18, 2022 •
edited by polonel
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Is this a BUG REPORT or FEATURE REQUEST?:

  • BUG
  • FEATURE

What happened:
No Notification appears on Agent / Admin Panel

What did you expect to happen:
Notification show red number on bell icon when new ticket submited or when new reply is submited or ticket status changed

How to reproduce it (as minimally and precisely as possible):
Create New Ticket or Submit a reply on Ticket or change ticket status

Anything else we need to know?:

Environment:

  • Trudesk Version: 1.2.0
  • OS (e.g. from /etc/os-release): Ubuntu 20.04
  • Node.JS Version: 16.14.2
  • MongoDB Version: 5.0.7
  • Is this hosted on cloud.trudesk.io: no
@polonel
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polonel commented Apr 18, 2022

Are you the one entering the ticket? It doesn't send a notification to the person that put in the ticket.

@jazz7381
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jazz7381 commented Apr 19, 2022 •
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i have same problem, there is no notification when user created new ticket

@aqilagit
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i have login both, as admin and as user with different user account and roles in 2 different google account / profile

As User :
Login > Create Ticket > Success > i can hear notification sound but no notification appear on pannel

at the same time, i am login as Admin, and there is no notification appears on admin panel also.

@polonel
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polonel commented Apr 19, 2022

Confirmed. Working on a fix.

polonel added a commit that referenced this issue Apr 21, 2022
@polonel
fix(notifications): issue where notifications would not update #495
f529734
@polonel
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polonel commented Apr 21, 2022

Fix has been pushed to develop and will be included in the next release. Just to understand the issue, the notifications were indeed being created. They were just not displaying/updating the UI as intended.

polonel added a commit that referenced this issue May 14, 2022
@polonel
chore(release): 1.2.1
bb9bed0 
## [1.2.1](v1.2.0...v1.2.1) (2022-05-14)

### Bug Fixes

* **notifications:** issue where notifications would not update [#495](#495) ([f529734](f529734))
* **tickets:** error when uploading attachments [#500](#500) ([d861f04](d861f04))
* **tickets:** unable to upload image in reply [#500](#500) ([ddf2486](ddf2486))
* **uploads:** removal of EXIF data on profile picture uploads ([097b482](097b482))
@polonel polonel closed this as completed May 14, 2022
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@polonel @aqilagit @jazz7381