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cloud: remove the beta info for IM via Lark (#20432)
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@@ -9,7 +9,7 @@ The AI chat in Instant Message (IM) powered by PingCAP, is an offering to invite | |
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| ## Limitation | ||
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| Currently, the ticket support feature for [Lark](https://www.larksuite.com/) is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| Currently, the ticket support feature for [Slack](https://slack.com/) and [Lark](https://www.larksuite.com/) is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
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| ## Example | ||
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@@ -9,7 +9,7 @@ For customers subscribed to the **Enterprise** [support plan](/tidb-cloud/connec | |
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| > **Note:** | ||
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| > The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| > The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| ## Create a support ticket | ||
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@@ -9,7 +9,7 @@ For customers subscribed to the **Premium** [support plan](/tidb-cloud/connected | |
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| > **Note:** | ||
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| > The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| > The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| ## Interact with support tickets | ||
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@@ -7,6 +7,10 @@ summary: Introduces detailed information about the Slack ticket creation and upd | |
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| For customers subscribed to the **Enterprise** [support plan](/tidb-cloud/connected-care-detail.md), TiDB Cloud provides a ticket bot called **PingCAP Support Bot** in [Slack](https://slack.com/), to support quick ticket creation. | ||
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| > **Note:** | ||
| > | ||
| > The ticket support feature for Slack is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| ## Create a support ticket | ||
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| In the Slack support channel, you only need to mention **PingCAP Support Bot** and describe the problem in a message. Then, the ticket bot will send you a message with a **Raise request** button. | ||
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@@ -7,6 +7,10 @@ summary: Introduces detailed information about the Slack interaction for support | |
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| For customers subscribed to the **Premium** [support plan](/tidb-cloud/connected-care-detail.md), TiDB Cloud provides a ticket bot called **Assist** in [Slack](https://slack.com/), to support more comprehensive interaction and management of support tickets. | ||
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| > **Note:** | ||
| > | ||
| > The ticket support feature for Slack is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at <a href="mailto:[email protected]">[email protected]</a> or reach out to your Technical Account Manager (TAM). | ||
| ## Interact with support tickets | ||
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| If an **Assist** app is added to the channel, you can use **Assist** to submit the ticket. There are two ways to submit the request. | ||
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