New cog created

Freshdesk intergration Cog

freshtechafrica/__init__.py

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+from .freshtechafrica import FreshTechAfrica
+
+async def setup(bot):
+    await bot.add_cog(FreshTechAfrica(bot))

freshtechafrica/freshtechafrica.py

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+#
+#  _   _  ___ _____ _____ _   _ _____ ____  _____    _    _   _____  _    ____  
+# | \ | |/ _ \_   _|_   _| | | | ____|  _ \| ____|  / \  | | |_   _|/ \  |  _ \ 
+# |  \| | | | || |   | | | |_| |  _| | |_) |  _|   / _ \ | |   | | / _ \ | |_) |
+# | |\  | |_| || |   | | |  _  | |___|  _ <| |___ / ___ \| |___| |/ ___ \|  _ < 
+# |_| \_|\___/ |_|   |_| |_| |_|_____|_| \_\_____/_/   \_\_____|_/_/   \_\_| \_\
+# 
+
+import discord
+from redbot.core import commands, data_manager
+from redbot.core.utils.menus import menu, DEFAULT_CONTROLS
+import requests
+import json
+import logging
+
+log = logging.getLogger("red.FreshdeskCog")
+
+class FreshTechAfricaCreate(discord.ui.Modal, title="Create Ticket"):
+    def __init__(self):
+        super().__init__()
+        self.add_item(discord.ui.TextInput(label="Subject", placeholder="Enter the subject of the ticket.", style=discord.TextInputStyle.short))
+        self.add_item(discord.ui.TextInput(label="Description", placeholder="Enter the description of the ticket.", style=discord.TextInputStyle.paragraph))
+        self.add_item(discord.ui.Select(options=[
+            discord.SelectOption(label="Urgent", value="1"),
+            discord.SelectOption(label="High", value="2"),
+            discord.SelectOption(label="Medium", value="3"),
+            discord.SelectOption(label="Low", value="4")
+        ], placeholder="Select the priority of the ticket.", min_values=1, max_values=1))
+
+    async def on_submit(self, interaction: discord.Interaction):
+        subject = self.children[0].value
+        description = self.children[1].value
+        priority = int(self.children[2].values[0])
+
+        # Create a new ticket in Freshdesk
+        ticket_data = {
+            "description": description,
+            "subject": subject,
+            "priority": priority,
+            "status": 2,
+            "email": interaction.user.email,
+            "name": interaction.user.display_name
+        }
+
+        headers = {
+            "Content-Type": "application/json",
+            "Authorization": self.bot.freshdesk_api_key
+        }
+
+        response = requests.post(
+            f"https://{self.bot.freshdesk_domain}{self.bot.freshdesk_prefix}/tickets.json",
+            headers=headers,
+            data=json.dumps(ticket_data)
+        )
+
+        if response.status_code == 201:
+            await interaction.response.send_message("Ticket created successfully!")
+        else:
+            await interaction.response.send_message("Failed to create ticket. Error: " + response.text)
+
+class FreshTechAfricaUpdate(discord.ui.Modal, title="Update Ticket"):
+    def __init__(self, ticket_id: int):
+        super().__init__()
+        self.ticket_id = ticket_id
+        self.add_item(discord.ui.Select(options=[
+            discord.SelectOption(label="Urgent", value="1"),
+            discord.SelectOption(label="High", value="2"),
+            discord.SelectOption(label="Medium", value="3"),
+            discord.SelectOption(label="Low", value="4")
+        ], placeholder="Select the new priority of the ticket.", min_values=1, max_values=1))
+        self.add_item(discord.ui.Select(options=[
+            discord.SelectOption(label="Open", value="2"),
+            discord.SelectOption(label="Pending", value="3"),
+            discord.SelectOption(label="Resolved", value="4"),
+            discord.SelectOption(label="Closed", value="5")
+        ], placeholder="Select the new status of the ticket.", min_values=1, max_values=1))
+        self.add_item(discord.ui.TextInput(label="Agent", placeholder="Enter the name of the new agent for the ticket.", style=discord.TextInputStyle.short))
+
+    async def on_submit(self, interaction: discord.Interaction):
+        priority = int(self.children[0].values[0])
+        status = int(self.children[1].values[0])
+        agent = self.children[2].value
+
+        # Update the ticket in Freshdesk
+        ticket_data = {
+            "ticket": {
+                "status": {
+                    "id": status
+                },
+                "priority": {
+                    "id": priority
+                },
+                "agent": {
+                    "name": agent
+                }
+            }
+        }
+
+        headers = {
+            "Content-Type": "application/json",
+            "Authorization": self.bot.freshdesk_api_key
+        }
+
+        response = requests.put(
+            f"https://{self.bot.freshdesk_domain}{self.bot.freshdesk_prefix}/tickets/{self.ticket_id}.json",
+            headers=headers,
+            data=json.dumps(ticket_data)
+        )
+
+        if response.status_code == 200:
+            await interaction.response.send_message("Ticket updated successfully!")
+        else:
+            await interaction.response.send_message("Failed to update ticket. Error: " + response.text)
+
+class FreshTechAfrica(commands.Cog):
+    def __init__(self, bot):
+        self.bot = bot
+        self.freshdesk_domain = "your-freshdesk-domain.freshdesk.com"
+        self.freshdesk_prefix = "/api/v2"
+        self.config = data_manager.get_config("FreshdeskCog")
+
+    async def get_api_key(self):
+        return await self.config.api_key()
+
+    async def set_api_key(self, key):
+        await self.config.api_key.set(key)
+
+    @commands.group(name="freshdesk")
+    async def freshdesk_group(self, ctx):
+        """Manage Freshdesk settings."""
+
+    @freshdesk_group.command(name="setapikey")
+    async def set_api_key_command(self, ctx, api_key: str):
+        """Set the Freshdesk API key."""
+        await self.set_api_key(api_key)
+        await ctx.send("Freshdesk API key set successfully.")
+
+    @freshdesk_group.command(name="create", help="Create a new ticket in Freshdesk")
+    async def create_ticket(self, ctx):
+        modal = FreshTechAfricaCreate()
+        await modal.start(ctx)
+
+    @freshdesk_group.command(name="update", help="Update a ticket in Freshdesk")
+    async def update_ticket(self, ctx, ticket_id: int):
+        modal = FreshTechAfricaUpdate(ticket_id)
+        await modal.start(ctx)
+
+    async def cog_check(self, ctx):
+        if not await self.get_api_key():
+            await ctx.send("Freshdesk API key is not set. Please set it using `{prefix}freshdesk setapikey <api_key>`.")
+            return False
+        return True
+
+    async def red_delete_data_for_user(self, **kwargs):
+        """Nothing to delete."""
+        return

freshtechafrica/info.json

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+{
+    "author": [
+        "nottherealtar"
+    ],
+    "install_msg": "`[p]help freshtechafrica`",
+    "name": "freshtechafrica",
+    "short": "helpdesk intergration",
+    "description": "View, Edit and Respond to helpdesk tickets via discord",
+    "min_bot_version": "3.5.0",
+    "tags": [
+        "admin",
+        "tickets",
+        "helpdesk"
+    ],
+    "end_user_data_statement": "This cog does not persistently store any data or metadata about users.",
+    "type": "COG"
+}