Frequently Asked Questions (FAQ)

The plugin isn't working and I'm seeing a warning about two-factor in the logs. What do I do?

For several years now, Alarm.com has been silently moving customers to have two-factor authentication enabled on their account. This is a good thing for security reasons, but can cause issue with this plugin. To enable two-factor support in this plugin, see this wiki page.

I do not have two-factor on my account but still see the error, what gives?

Enable two-factor on your account and follow the link above to get the plugin working. Seriously. Alarm.com will pretend that two-factor is off but have it silently enabled on your account. Plus, you DEFINITELY want two-factor authentication on your security system's account!

I'm having an issue getting this plugin to work with Telus Security

See this issue for some information on getting this plugin working with Telus Security: https://github.com/node-alarm-dot-com/homebridge-node-alarm-dot-com/issues/125