Price Mistmatch Error for configurable product

[hariwebdeveloper1989]

Preconditions and environment

• Magento version
• Anything else that would help a developer reproduce the bug
  Seems to be with all versions. We have recently tested on 2.4.6-p2
  -The issue is the price is changing on client side with url like
  https://stage.epoxywinkel.be/flow-resin-epoxy-giethars-voor-grote-gietingen#162=220
  https://stage.epoxywinkel.be/flow-resin-epoxy-giethars-voor-grote-gietingen#162=496

As you see the price change with options is create a problem in Google Merchant Center and shows price mismatch error. As google says it crawl page source rather than data which is dynamically updated after page load.

Steps to reproduce

1. Create a configurable product with different prices for the option selected such size x color red $30, size x color blue 40$.

If you now visit the page with the #based url such #100=1 or #100=2 where 100 is the attribute id for size x and 1 & 2 are attribute id for color red and blue respectively. You will see the price changes with a delay.

Expected result

Expected behavior is the price are updated from server side rather than client side.

Actual result

Price is update on client side using jquery or javascript which update the price dynamically base on hash value which cause price mismatch errors.

Additional information

Let me know if additional information required.

Release note

NA

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @hariwebdeveloper1989. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[engcom-Bravo]

Hi @hariwebdeveloper1989,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create a configurable product with different prices for the option selected such size x color red

Prices are updating when we are updating from the admin side.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[hariwebdeveloper1989]

Hi Venkata, Thank you for jumping on this. Will it be possible to demonstrate the issue on the call. I can be available at any time of your preference and we can jump on either a zoom or hangout call to do a screen share. The issue exist on configurable products with different price and while accessing the product using hash value. Regards, Hari

…

On 26/10/2023, Venkata Kumar Kuntumalla ***@***.***> wrote: Hi @hariwebdeveloper1989, Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots. **Steps to reproduce** - Create a configurable product with different prices for the option selected such size x color red Prices are updating when we are updating from the admin side. <img width="1410" alt="Screenshot 2023-10-26 at 12 36 45 PM" src="https://github.com/magento/magento2/assets/51680745/0b8c300b-e2d7-4a64-b9a2-1a5f760b455b"> <img width="1426" alt="Screenshot 2023-10-26 at 12 36 51 PM" src="https://github.com/magento/magento2/assets/51680745/2284f2e6-2bc6-42a6-9ebb-e92c5c7517f3"> Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible. Thanks. -- Reply to this email directly or view it on GitHub: #38110 (comment) You are receiving this because you were mentioned. Message ID: ***@***.***>

[engcom-Bravo]

Hi @hariwebdeveloper1989,

Thanks for your update.

Could you please record a video if possible please share with us with that one we will proceed further.Please provide us Slack ID so that we can connect via Slack.

If possible please check the issue in Magento 2.4-develop instance and also provide us that particular Hash value to access the Product.

Thanks.

[hariwebdeveloper1989]

Hi

Below is my slack id.
U05FKMW87EZ

Please let discuss the issue in realtime as it is difficult for me to capture a video and share here.

Regards,
Hari

[hariwebdeveloper1989]

Here is the video recording from two different magento 2 site. So its issue for the URL is there a method
https://www.awesomescreenshot.com/video/22353365

https://www.awesomescreenshot.com/video/22353603

Regards,
Hari

[engcom-Bravo]

Hi @hariwebdeveloper1989,

Thanks for your update.

We are not able to access to your provided video.Could you please reshare the video again if possible provide screenshots also.

Thanks.

[hariwebdeveloper1989]

Hi,

Updated link
https://www.awesomescreenshot.com/video/22353365?key=b9f7b17c2668365d31f004146712ce14

https://www.awesomescreenshot.com/video/22353603?key=0e53c8836ff08bf2a3c05470641f0cb4

Regards

[hariwebdeveloper1989]

Hello,

Also as issue is happening for fraction of second in Google Shopping feed causes price mismatch error.

Regards

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://8c579700df2091cb093bb4979d86a680.instances-prod.magento-community.engineering
Admin access: https://8c579700df2091cb093bb4979d86a680.instances-prod.magento-community.engineering/admin_510d
Login: 7ee09552
Password: ac6368cffcda

[hariwebdeveloper1989]

@magento The magento instance is not working I believe there is an error on server.

[hariwebdeveloper1989]

Any Update here @engcom-Bravo

[hariwebdeveloper1989]

This is very long ongoing issue from Adobe Forums
https://community.magento.com/t5/Magento-2-x-Admin-Configuration/Magento-2-Configurable-Simple-Products-to-Google-Shopping/td-p/485490

[hariwebdeveloper1989]

still waiting

Issues in all Magento version. You can try with any Magento version. Can we have a resolution on this

[Karhal]

UP
This is unsuitable for any solution connected to Google Merchant center, this issue should be a top priority

[engcom-Bravo]

Hi @hariwebdeveloper1989,

Thanks for your update.

We have verified the issue in Magento 2.4 develop instance without Google shopping Feed and the issue is not reproducible.

“Google Shopping Feed” Extension that doesn't come along with latest / default Magento installation. Code of this package is not part of https://github.com/magento/magento2 git repository. We are not able to provide fix for it in this repository. All questions, issue reports and fix for them should be addressed to the corresponding extension owners(support) or the Magento Market place page

Thank you.

[hariwebdeveloper1989]

Hi @engcom-Bravo ,

Thanks for responding. I am not referring to any "Google Shopping Feed" Extension here. I mean by in errors logs of Google Merchant Shopping feed it shows "price mismatch error" for configurable products while reaching to those product through hash url. As the price are modified with help of either javascript or some other script causing price mismatch error.

Rather than asking for more information and it is global problem accross any version of Magento. I can demonstrate the error.

Please we can reopen this ticket it would be great and it will be good for our community if we can resolve this error.

I can be available at any time / timezone to demonstrate the issue.

Regards,
Hari

[hariwebdeveloper1989]

@engcom-Bravo, @magento-admin, @magento-dev27 Can we reopen this as it is valid issue and It is hampering most of clients using different prices for different simple products for a configurable product. We need to resolve this issue as some already move to shopify due to this issue.

[manish85sixty]

Did anyone find a solution for this issue?

[hariwebdeveloper1989]

@engcom-Bravo, @magento-admin This issue still exist and it has never resolve. It is issue in default magento code without any third party extension configure and install in a single installation.