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Troubleshooting

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Jeff Davidson edited this page Nov 15, 2022 · 5 revisions

  1. Check for any known issues here

  2. Check for updates to your browser and the extension

    • For Chrome:
      • Visit Settings -> Help -> About Google Chrome and ensure you see "Chrome is up to date"
      • Visit Settings -> More tools -> Extensions and click "Update"
    • For Firefox:
      • Visit Settings -> Help -> About Firefox and ensure you see "Firefox is up to date"
      • Visit Settings -> Add-ons and themes and then click Settings -> "Check for updates"

  3. Determine if another extension is interfering. Temporarily toggle off all other extensions except for Crossword Scraper, and see if the problem still occurs. If not, reenable extensions one-by-one until the problem is reproduced to identify the conflict.

  4. Save a debug log by reproducing the issue and clicking the "Save debug log" link in the extension popup, then click "Report issue" to file a bug with the debug log attached.

Installing a custom release

  1. Download the most recent release, "CrosswordScraper-production-{version}.zip", from here and unzip it into a folder somewhere

  2. On Chrome:

    1. Go to Settings -> More tools -> Extensions
    2. Disable the current version of Crossword Scraper
    3. Enable "Developer mode" in the top right
    4. Click "Load unpacked"

    Or on Firefox:

    1. Go to Menu -> Add-ons and themes
    2. Click Settings -> Debug Add-ons
    3. Click "Load Temporary Add-on"

  3. Select the directory in which you unzipped the zip file from earlier, and select the manifest.json file in that directory if needed. This should reenable CrosswordScraper in developer mode.

If you have installed a custom version to reproduce a bug, once you have reproduced the problem, save the debug log from the extension and include it in your report. Also, on Chrome, go back to Settings -> More tools -> Extensions and see if an "Errors" button has appeared next to CrosswordScraper. If so, click it and send over a screenshot or copy-paste the text inside and include it with your report.

Once you are done, be sure to undo your changes by removing the developer version of CrosswordScraper, turning off developer mode (if applicable), and reenabling the regular version of CrosswordScraper. On Firefox, the installation is temporary and will be removed once the browser is restarted.

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