No puedo conectar con mis cuentas

[imarchinares]

Hola,

Intento conectar con mis cuentas de Facebook y pese a que valida la conexión:

Luego vuelve a la misma interfaz:

Me podrían ayudar?

[r0b3rt4c4rd0s0]

I`m dealing with the same problem.

[djozsef]

Hello @imarchinares,

could you please edit your question in English please?

Thanks.

[KeeganEad]

I am also getting an issue where it tries to authorize twice with google account, and the second one does not complete.

[Joanesmiam]

Hi Mito Team, I am also experimenting the same type of problem.
Even if we autorize in FB, the blue button still there...
Thanks for your help !

[Sinrpion]

Same issue here, I have tried solutions given here #4 and still not working. Although you say it is an internal issue between Data Studio and Google account, it seems to be more on your side as Supermetrics one works just fine.

[djozsef]

Hello @KeeganEad, @Joanesmiam, @Sinrpion ,

Have you used the connector before? I mean have you been able to successfully authenticate at least once or was this your first try?

I was not able to reproduce it at first, but will try it with a new account.

Thanks.

[Joanesmiam]

Hi @djozsef. Everything was connected and working good until these last 2 weeks (2 weeks for me).

[Sinrpion]

Never succeeded to connect once

[ignacioaroche]

Have the same issue... anyone any luck yet?? @djozsef I'll translate what @imarchinares is saying:

Hola,
Intento conectar con mis cuentas de Facebook y pese a que valida la conexión:
image
Luego vuelve a la misma interfaz:
image
Me podrían ayudar?

It says: Can't connect to my Facebook account despite being validated. After the first image, it says that it returns to the same interface which is the same thing that happens to me.

[djozsef]

Hello Guys,

We found out that the problem is general and derives from a platform-wide issue. We are working on a solution and I will get back to you here as soon as we get there.

Thanks for your patience.

/cc @KeeganEad, @Joanesmiam, @Sinrpion, @ignacioaroche

[djozsef]

Hello Guys,

We believe to have found the root cause of the problem and we are working on the fix. I'd like to ask for just a little more patience until we test and roll put the fix.

Thanks.

/cc @KeeganEad, @Joanesmiam, @Sinrpion, @ignacioaroche

[Joanesmiam]

Thank you ! Joanes Bocquet @Joanesmiam

…

Le 28 mai 2018 à 12:27, Dubravszky József ***@***.***> a écrit : Hello Guys, We believe to have found the root cause of the problem and we are working on the fix. I'd like to ask for just a little more patience until we test and roll put the fix. Thanks. /cc @KeeganEad <https://github.com/KeeganEad>, @Joanesmiam <https://github.com/Joanesmiam>, @Sinrpion <https://github.com/Sinrpion>, @ignacioaroche <https://github.com/ignacioaroche> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#12 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AlX31bF3fpdVPP7rGFvB2bRYNcG3pujhks5t29EvgaJpZM4SbLVo>.

[fedega75]

I am connected to Facebook regularly.
But I can not see the data in datastudio.
ID errore: 610016ae

[Sinrpion]

Thank you for your time troubleshooting, we stay tuned

[gudinoemiliano]

I'm waiting for the solution! Thanks for your time.

[joshuadantonio]

Also I am having this problem... I'm waiting for the solution, thanks!

[djozsef]

Hello Guys,

We managed to fix this error that prevented you from authorizing the app. We tried and have found a solution that requires minimal user interaction but also complies with Facebook's stricter policies. This means that the authorization flow is fixed you just have to add a new data source.

/cc @KeeganEad, @Joanesmiam, @Sinrpion, @ignacioaroche @fedega75 @gudinoemiliano @joshuada98

Should anybody have further issues, please report it here.

[Joanesmiam]

Thank you @djozsef it seems to work fine now ! Great job !

[Sinrpion]

@djozsef thank you, I was able to add the data connector. The following step to choose an ad account is blank for me.

[yaeloosh]

I get the same as written above me. OK to authenticate the connector and then gave access to my Facebook. I get a field mentioning I need to choose an ad account to use but that field is blank- no option to choose from. Please help

[KeeganEad]

Same for me. Connector now works. But no accounts appear in the selector drop down.

…

On Tue, Jun 26, 2018 at 10:23 AM yaeloosh ***@***.***> wrote: I get the same as written above me. OK to authenticate the connector and then gave access to my Facebook. I get a field mentioning I need to choose an ad account to use but that field is blank- no option to choose from. Please help — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#12 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AYzo9rBn50-qx-YJEeH9thF-u-1GPUdwks5uAkPXgaJpZM4SbLVo> .

[Sinrpion]

@yaeloosh @KeeganEad @djozsef Someone gave a really good answer to the issue, I tried it and worked just fine, look at #20
One thing I can't seem to do tho, is to add a Time Dimension, as it seems the plugin is not retrieving any dates?

[dewoni]

@Sinrpion I´m having the same issue. Any advice @djozsef?

[djozsef]

Hello @dewoni,

Please check #20, @GabrielBurgos gave an excellent solutions.

[dewoni]

Hi @djozsef,

Yep, thats working but any date field isn't returned so time dimension can´t be set.

[Sinrpion]

Hello, the original issue of this thread came back...? The connector has been...disconnected, and not able to pass the authorization process again

[djozsef]

Hello @Sinrpion,

According to #22 we fixed FB API version problem. Please re-auth and try again.

[Sinrpion]

Super great, this is working again. Thanks

[fedenah]

I'm only seeing one account to connect. But I have 5 and can't connecto to the one I want.