RP007 Download Project to CSV File Usability Test

Intro

The purpose of this study is to understand user behaviors and expectations related to....

Contents

1. Prerequisites
   1. Test Plan
2. Preparation
   1. Website Overview Page
   2. Target Users
   3. Sample Project Landing Pages
3. Recruitment
   1. End Users
4. Interview Logistics
   1. Interview Materials
   2. Tool Setup
   3. UXR Training
5. Results
   1. Interview Records
   2. Data Analysis
   3. Findings
6. Additional Resources
   1. Guide to Usability Testing
   2. Referenced Resources
   3. Contact Us

1 - Prerequisites

i - Test Plan

• Created test plan for the My Projects page.
  • RP007: Download to CSV File Research Plan
    • Referenced prior usability testing RP005 My Projects Page Usability Test to reuse and update relevant testing materials and tools.
    • Discussed recruitment with PM.
    • Created RP007: TDM Participant Tracker - De-Identified from the templates used in previous rounds of testing.

2 - Preparation

i - Website Overview Page

• Reused the overview webpage [webpage needs update], which presents the TDM Calculator project.
  • Introduces LA TDM Calculator Project with details about:
    • TDM and TDM Calculator
    • TDM Program Update
    • Current status of TDM Calculator
    • Resources from LADOT

ii - Target Users

• Utilized HfLA community to represent users for usability testing.
  • [DR Determining who to recruit for the Download to CSV File usability testing]

iii - Sample Project Landing Pages

• Reused the basic landing page structure from RP004: Reset Button Testing to create the [RP007 Download Project to CSV File Usability Test Landing Page].

3 - Recruitment

i - End Users

• Sent out a recruitment message via Slack that allowed participants to sign up for usability testing time slot via a Google Calendar link.
• Recorded participant appointments on the RP007: TDM Participant Tracker - De-Identified
  • [Full participant tracker in the PII drive] contains information about each participant’s name, interviewer, testing date and time, and landing page assignment. Contact research lead for access if needed.

4 - Interview Logistics

i - Interview Materials

• Referenced prior usability testing RP002: Usability Testing 2.
• Created RP007: TDM Calculator Interview Script
  • Interview script for 1:1 interviews includes intro, site testing, and closing questions, which helps UXR to follow the same procedures for all interview sessions and make notes accordingly as interviews proceed. A copy of this template is created for each interview and the link placed into the Usability Testing Session Table.
• Used the TDM background image for each interview session.

ii - Tool Setup

• Used HfLA Slack channels for recruitment.
• Used the TDM-UX@Hackforla.org email address to set up a Google Calendar event that allowed participants to select the time slot that worked best for them.
• Used HfLA Zoom account to conduct and record interviews.
• Used Zoom's built-in transcription feature to transcribe recordings.

iii - UXRs Training

• UXR leads reviewed RP002: TDM UXR Team Lead Responsibilities for Usability Testing to ensure consistency between previous testing procedures and the My Projects page testing.
• Created RP007: Researcher Instructions to ensure all interview procedures follow the same format and to address any issues with the process before conducting live interviews.
• Created RP007: Interview Process Guide to provide researchers instructions for accessing the tools and materials needed to conduct interviews.
• Referenced RP005: Documenting Observations and Starting the Affinity Diagram to ensure all researchers followed the same process for analyzing transcripts and contributing to the affinity diagram.

5 - Results

i - Interview Records

• Saved [interview records] in the PII drive. Contact research lead for access if needed.

ii - Data Analysis

• Conducted the initial organization of the quantitative data in the [RP007: Download Project to CSV File Analysis]
• Utilized FigJam to analyze data:
  • Created a [sticky note grid] using the questions in the RP007: TDM Calculator Interview Script and organized participant responses to the questions.
  • Created [affinity diagram] to further code interview responses based on trends and themes in the responses.

iii - Findings

• Created Round 7 User Testing Insights Presentation to discuss findings and potential solutions with stakeholders.

6 - Additional Resources

ii - Referenced Resources

• GitHub Issue #1664 - User Testing for My Projects page
• GitHub Wiki page for all prior TDM Calculator usability testing
• TDM Calculator Research Plan Template
• TDM Calculator Participant Tracker Template
• TDM Calculator UXR Presentation Template

iii - Contact Us

• Our Slack channel: #tdm-ux.

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