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Direct paging doesn't stop when alert group is acknowledged #4760

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vstpme opened this issue Jul 30, 2024 · 0 comments · Fixed by #4957
Closed

Direct paging doesn't stop when alert group is acknowledged #4760

vstpme opened this issue Jul 30, 2024 · 0 comments · Fixed by #4957
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bug Something isn't working part:alert flow & configuration

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@vstpme
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vstpme commented Jul 30, 2024 •
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What went wrong?

What happened:

  1. I triggered an escalation manually (direct paging) with a single user to page
  2. User acknowledged the alert group
  3. User continues to get notifications as per their personal notification policies

What did you expect to happen:

  1. I trigger an escalation manually
  2. User acknowledges the alert group
  3. User stops getting notifications

How do we reproduce it?

–

Grafana OnCall Version

v1.8.8

Product Area

Alert Flow & Configuration

Grafana OnCall Platform?

Docker

User's Browser?

No response

Anything else to add?

No response
@vstpme vstpme added the bug Something isn't working label Jul 30, 2024
@vstpme vstpme mentioned this issue Jul 30, 2024
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@vstpme vstpme self-assigned this Aug 29, 2024
@vstpme vstpme mentioned this issue Aug 29, 2024
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github-merge-queue bot pushed a commit that referenced this issue Aug 30, 2024
@vstpme
Fix direct paging ack (#4957)
7b74b65 
# What this PR does

Fixes #4760 (also provides a
workaround for #4761)

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
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bug Something isn't working part:alert flow & configuration
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Fix direct paging ack grafana/oncall
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