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feat(ux): ticket details: auto save #1369

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merged 1 commit into from
Jul 27, 2023
Merged

feat(ux): ticket details: auto save #1369

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130 changes: 45 additions & 85 deletions desk/src/pages/desk/ticket/TicketDetails.vue
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Original file line number Diff line number Diff line change
Expand Up @@ -64,79 +64,60 @@
v-model="ticket.doc.ticket_type"
placeholder="Select a ticket type"
:options="ticketTypeStore.dropdown"
@update:modelValue="() => changedKeys.add('ticket_type')"
/>
</div>
<div class="flex gap-2">
<div class="flex w-1/2 flex-col gap-1">
<div class="text-xs text-gray-600">Priority</div>
<Autocomplete
v-model="ticket.doc.priority"
placeholder="High"
:options="ticketPriorityStore.dropdown"
@update:modelValue="() => changedKeys.add('priority')"
/>
</div>
<div class="flex w-1/2 flex-col gap-1">
<div class="text-xs text-gray-600">Status</div>
<Autocomplete
v-model="ticket.doc.status"
placeholder="Open"
:options="ticketStatusStore.dropdown"
@update:modelValue="() => changedKeys.add('status')"
/>
</div>
<div class="flex flex-col gap-1">
<div class="text-xs text-gray-600">Status</div>
<Autocomplete
v-model="ticket.doc.status"
placeholder="Select a status"
:options="ticketStatusStore.dropdown"
/>
</div>
<div class="flex flex-col gap-1">
<div class="text-xs text-gray-600">Priority</div>
<Autocomplete
v-model="ticket.doc.priority"
placeholder="Select a priority"
:options="ticketPriorityStore.dropdown"
/>
</div>
<div class="flex flex-col gap-1">
<div class="text-xs text-gray-600">Team</div>
<Autocomplete
v-model="ticket.doc.agent_group"
placeholder="Select a team"
:options="teamStore.dropdown"
@update:modelValue="() => changedKeys.add('agent_group')"
/>
</div>
</div>
<div class="border-l">
<div
v-if="isSaveButtonVisible"
class="mx-4 my-3.5 flex h-8 cursor-pointer items-center justify-center rounded-lg bg-gray-900 px-3 py-2 hover:bg-gray-800"
@click="save"
>
<div class="text-base text-white">Save</div>
</div>
</div>
</div>
</template>

<script setup lang="ts">
import { computed, onMounted, onUnmounted, ref, Ref, watch } from "vue";
import { computed, ref, watch, Ref } from "vue";
import { Autocomplete, Button } from "frappe-ui";
import dayjs from "dayjs";
import { useAgentStore } from "@/stores/agent";
import { useKeymapStore } from "@/stores/keymap";
import { useTeamStore } from "@/stores/team";
import { useTicketPriorityStore } from "@/stores/ticketPriority";
import { useTicketStatusStore } from "@/stores/ticketStatus";
import { useTicketTypeStore } from "@/stores/ticketType";
import { createToast } from "@/utils/toasts";
import { useTicketStore } from "./data";

const agentStore = useAgentStore();
const keymapStore = useKeymapStore();
const teamStore = useTeamStore();
const ticketPriorityStore = useTicketPriorityStore();
const ticketStatusStore = useTicketStatusStore();
const ticketTypeStore = useTicketTypeStore();
const { sidebar, ticket } = useTicketStore();

const isSaveButtonVisible = ref(false);

const dateFormat = "MMM D, h:mm A";
const firstResponseDue = computed(() =>
dayjs(ticket.doc.response_by).format("MMMM D, h:mm A")
dayjs(ticket.doc.response_by).format(dateFormat)
);
const resolutionDue = computed(() =>
dayjs(ticket.doc.resolution_by).format("MMMM D, h:mm A")
dayjs(ticket.doc.resolution_by).format(dateFormat)
);

/**
Expand All @@ -156,57 +137,36 @@ const assignedTo = computed(() => {

const changeAssignedTo: Ref = ref(null);

watch(
changeAssignedTo,
(changed) => (isSaveButtonVisible.value = changed.value)
);

/**
This is used to keep track of changed keys. This is needed because updates are not
committed until save is called, unlike auto-update
*/
const changedKeys: Ref<Set<string>> = ref(new Set([]));

// Watch if any key is changed, and make save button visibility accordingly
watch(changedKeys, (keys) => (isSaveButtonVisible.value = !!keys.size), {
deep: true,
watch(changeAssignedTo, (changed) => {
ticket.assign.submit({
agent: changed.value,
});
});

// Add and remove shortcuts
const keyComboSave = ["Control", "S"];
onMounted(() => keymapStore.add(keyComboSave, save, "Save details"));
onUnmounted(() => keymapStore.remove(keyComboSave));

async function save() {
const a = Array.from(changedKeys.value);

/**
Get an object with only changed keys and their values. The loop starts as an
empty object, and adds keys and values into it
*/
const r = a.reduce((previous, current) => {
previous[current] = ticket.doc[current].value;
return previous;
}, {});

await ticket.setValue.submit(r);

if (changeAssignedTo.value) {
await ticket.assign.submit({
agent: changeAssignedTo.value.value,
watch(
[
() => ticket.doc.agent_group,
() => ticket.doc.priority,
() => ticket.doc.status,
() => ticket.doc.ticket_type,
],
() => {
const fields = ["agent_group", "priority", "status", "ticket_type"];
const isChanged = !!fields.find((f) => ticket.doc[f]?.value);
if (!isChanged) return;

const [agent_group, priority, status, ticket_type] = fields.map(
(f) => ticket.doc[f]?.value || ticket.doc[f]
);

ticket.setValue.submit({
agent_group,
priority,
status,
ticket_type,
});

changeAssignedTo.value = null;
}

createToast({
title: "Saved",
icon: "check",
iconClasses: "text-green-600",
});

changedKeys.value.clear();
}
);
</script>

<style scoped>
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