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# How we work - Open, Collaborative, Courageous, Caring | ||
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In Equinor, [how we deliver is as important as what we | ||
deliver](https://www.equinor.com/en/careers/our-culture.html). | ||
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As a values-based organization, our code of conduct for open source projects is | ||
simply a reflection of our values and how we live up to these as teams as well | ||
as individuals. | ||
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This set the expectations for how we collaborate in our open source projects, | ||
and applies to all community members and participants in any Equinor maintained | ||
project. | ||
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In addition to any definition or interpretation of the open source code of | ||
conduct, the company wide [Equinor code of conduct](https://www.equinor.com/content/dam/statoil/documents/ethics/equinor-code-of-conduct.pdf) | ||
always applies to all employees and hired contractors. | ||
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## Handling issues within the communities | ||
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We expect all to have a low threshold for raising issues, or in general discuss | ||
how we live up to our | ||
[values](https://www.equinor.com/en/about-us.html#our-values). Equally, we also | ||
encourage all community members to appreciate when concerns are raised, and make | ||
its best effort in solving them. | ||
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As well as responsibility for what is delivered the project maintainers are also | ||
responsible creating an environment for proper handling of issues raised within | ||
the communities. | ||
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## Call out for assistance | ||
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For any problem not directly resolvable within the community, we encourage you | ||
to call out for assistance. Getting an outsiders perspective on the topic might | ||
be just what is needed for you to proceed. | ||
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Send an e-mail to [[email protected]](mailto:[email protected]) and | ||
invite for a discussion. The email will be handled by a team within the Equinor organization. | ||
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Your request will be kept confidential from the team or community in question, | ||
unless you chose to disclose it yourself. | ||
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## Ethics helpline | ||
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In Equinor, we want you to speak up whenever you see unethical behaviour that | ||
conflicts with our values or threatens our reputation. | ||
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To underline this, we continuously encourage and remind our employees and any | ||
external third parties interacting with us to raise concerns or report any | ||
suspected or potential breaches of law or company policies. | ||
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For any questions or issues that one suspect falls outside the scope of | ||
behaviour regulated, and handled within the open source code of conduct, or you | ||
wish to place an anonymous, confidential report we encourage to use the | ||
[Equinor Ethics helpline](https://secure.ethicspoint.eu/domain/media/en/gui/102166/index.html). | ||
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This helpline is hosted by a third party helpline provider. |