Videos on Amazon Prime not playable #3253
Comments
srirambv
added
bug
needs-investigation
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Well apparently there was an update that I did not notice from 0.59.34 to 0.59.35 which seems to resolve the issue when I am having shields down - I edited my description. It is now working with shields down on 0.59.35 but it was not at all working on 0.59.34 |
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@AstroGD does the issue with the shields enabled still happen when using |
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@kjozwiak Yes the issue still applies with shields on to version 0.60.45 with Chromium 72.0.3626.109 As far as I know I am using default settings. I played with the Settings and found out that disabling the blocking of ads and trackers solves the issue. The other settings are not relevant in my case I am using the following settings: |
rebron
added
webcompat/shields
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Same issue here. |
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Seems to be working for me once I installed Widevine on on amazon.com with the default shield settings, example:
I wonder if different amazon locales behave differently? Perhaps
Rather than adding a screenshot, please copy the full URLs and paste them into the issue if you can. Much appreciated! |
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Will do it tomorrow |
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This is the list of all blocked Trackers when attempting to play a video on Amazon Prime Germany @kjozwiak |
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I am had experienced the same problem with the WidevineCdm in the USA as of April 15th with the latest Brave version. Solution is to turn off the "Connections Encryption" and that solved it. |
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I also was taking a secure test on Saturday for Dell using Brave and the connection stalled. I had all shields down for it. |
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@tolpster Disabling Connections Encryption does not work in my case as I commented above. I need to disable the blockage of ads and trackers for this particular error. But disabling parts of the shield is a workaround and no solution as the most people using brave I think want the entire shield activated. |
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this is still happening on
Netflix and youtube works but amazon prime video does not work. I have disabled shields for amazon but doesn't seem to work. |
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Update: Still happening on
Workaround is still to only disable third-party-trackers This issue does not affect amazon.com but amazon.de, amazon.co.uk and maybe other sites as well. It seems that the required URLs are whitelisted for amazon.com but not for other top-level-domains. |
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Just installed Brave and am experiencing the same problem. Amazon.co.uk ...I am not sure where to find the Javascript and revision info... [edit: amazon.co.uk not amazon.com] |
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Same issue as @frua97 but on macOS. Cannot play videos in HD on Prime Video (amazon.com U.S.) Using latest Brave stable version as of writing: and Widevine is enabled: Tried with shields down, disabling HTTPS Everywhere, and other workarounds suggested above. Weird thing is, HD works out of the box using the latest Brave Dev build, which seems to include the same version of Widevine. Not sure what's different. |
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@kjozwiak Yes, Widevine Content Decryption Module - Version: 4.10.1440.18 installed. |
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@rebron @bsclifton we should probably change this to a |
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Can our Amazon testers try out Brave Nightly? see if it helps or not? |
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Already works for me on Brave Dev, and confirmed on current Brave Nightly as well. (macOS 10.14) |
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Any idea of when it might come to the main version?
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On Tue, Jul 23, 2019 at 10:23, Fanboynz <[email protected]> wrote:
Can our Amazon testers try out Brave Nightly? see if it helps or not?
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I've had the same problem with my own Chromium browser as well as Brave at the same time. It's working fine with Brave Nightly now. How did you fix it? |
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Just going to cookies and allowing the blocked section worked to me. |
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HD playback is magically working for me now. Was going to experiment with cookie settings but haven't changed a thing yet. Maybe something changed with Amazon video delivery 🤷🏻♂️ |
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Still doesn't work for me even with Shields down (Release version), please fix. |
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Amazon now displays an error message: "To access Prime Video, please ensure that you are running the latest version of one of these web browsers: Google Chrome Brave does not appear to be supported unless it's considered to be Google Chrome. I'm still using Version 0.67.123 Chromium: 76.0.3809.87 (Official Build) (64-bit). Brave Nightly does properly support HD on my system. |
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@frua97 thanks for confirming Nightly does work! 😄 |
@karenkliu can you check and see if it's working for you on Nightly? |
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@kjozwiak It works on the latest version of Nightly (Version 0.70.36 Chromium: 76.0.3809.87) after I click "Allow" on the Widevine dialogue. |
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@bsclifton @rebron seems like this was most likely fixed via #4793? @karenkliu would you be able to check the latest |
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I just ran into the exact same issue. 0.67.123 Chromium: 76.0.3809.87 |
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still got the same issue in the latest stable, however the latest beta worked for me a few days ago. not sure why. |
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Same issue on desktop: |
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Just tested on a clean profile (1.0.1), installed Widevine. Wouldn't play complaining I should update Widevine in brave://componients . Which I did, still complained with the same error message. Once I restarted the browser, it worked fine. (Shields on). Playback is fine, I get the "Best Quality" when I played The Boys Episode 1 |
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Amazon Prime Video (amazon.com, US) works on my system with Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit) works on Microsoft Windows 10 Pro 10.0.17763 Build 17763 with Shields UP, cross-site trackers blocked, connections upgraded to https, scripts NOT blocked, all cookies allowed, device recognition attempts blocked. More restrictive shield settings do not work. |
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Just a reach out, I've re-tested in Can you re-check there is amazon issues @AstroGD @andyrpearson @ivoberger @tamj0rd2 If possible? |
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Tested it with the same version of Brave and it works fine for me. If there is no one still having the issue i'll close this issue in a bit. |
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Just re-tested before closing this ticket, worked fine playing various Amazon prime videos. Seems safe to close this now. |
bbondy
added
closed/fixed-by-component-update
and removed
Webcompat issue resolved
labels
and others
This is a copy of #3144 because it got closed because of an update of Brave but it is still not fixed.
NOTE: I have the Widevine Addon already installed and the error still occurs.
Description
Videos on Amazon Prime are not playable (With Version 0.59.35 it works with shields down)
Tried for 30 Minutes and did not find a workaround.
Steps to Reproduce
Actual result:
Video does not play and instead throws an error
Expected result:
Video should play normal
Reproduces how often:
Easily reproduced 100% of tries
Brave version (brave://version info)
0.59.35 Chromium: 72.0.3626.81 (Offizieller Build) (64-Bit)
ac8b982e05014492d1bd7d317628a4f22a97ffa0-refs/branch-heads/3626@{#796}
Windows
UPDATE: Does also affect Version 0.59.34
UPDATE2: Version 0.59.35 fixed it partially: It is now working with shields down. I did not change anything on the browser between these two versions.
Reproducible on current release:
Not tried yet
Website problems only:
Yes for Version 0.59.35
No
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