Merge pull request #2428 from ManfredKarrer/add-more-info-at-dispute-…

…system-msg

Add more instructions at dispute system message

core/src/main/java/bisq/core/arbitration/DisputeManager.java

@@ -337,7 +337,7 @@ public void sendOpenNewDisputeMessage(Dispute dispute, boolean reOpen, ResultHan
             final Optional<Dispute> storedDisputeOptional = findDispute(dispute.getTradeId(), dispute.getTraderId());
             if (!storedDisputeOptional.isPresent() || reOpen) {
                 String sysMsg = dispute.isSupportTicket() ?
-                        Res.get("support.youOpenedTicket")
+                        Res.get("support.youOpenedTicket", disputeInfo)
                         : Res.get("support.youOpenedDispute", disputeInfo);
 
                 DisputeCommunicationMessage disputeCommunicationMessage = new DisputeCommunicationMessage(

core/src/main/resources/i18n/displayStrings.properties

@@ -827,14 +827,26 @@ Please use this method only if you are sure that the software is not working as
 If you have problems or questions, please review the FAQ on the \
 bisq.network web page or post in the Bisq forum in the Support section.
 
-support.initialInfo=Please note the basic rules for the dispute process:\n\
-1. You need to respond to the arbitrator's requests within 2 days.\n\
-2. The maximum period for a dispute is 14 days.\n\
-3. You need to cooperate with the arbitrator and provide the information they request to make your case.\n\
-4. You accepted the rules outlined in the wiki in the user agreement when you first started the application.\n\n\
-Please read more about the dispute process in our wiki:\nhttps://github.com/bisq-network/exchange/wiki/Arbitration-system
+support.initialInfo=Please enter a description of your problem in the text field below. \
+  Add as much information as possible to speed up dispute resolution time.\n\n\
+  Here is a check list for information you should provide:\n\
+  \t● If you are the BTC buyer: Did you make the Fiat or Altcoin transfer? If so, did you click the 'payment started' \
+  button in the application?\n\
+  \t● If you are the BTC seller: Did you receive the Fiat or Altcoin payment? If so, did you click the 'payment received' \
+  button in the application?\n\
+  \t● Which version of Bisq are you using?\n\
+  \t● Which operating system are you using?\n\
+  \t● If you encountered an issue with failed transactions please consider switching to a new data directory.\n\
+  \t  Sometimes the data directory gets corrupted and leads to strange bugs. \n\
+  \t  See: https://docs.bisq.network/backup-recovery.html#switch-to-a-new-data-directory\n\n\
+  Please make yourself familiar with the basic rules for the dispute process:\n\
+\t● You need to respond to the arbitrator's requests within 2 days.\n\
+\t● The maximum period for a dispute is 14 days.\n\
+\t● You need to cooperate with the arbitrator and provide the information they request to make your case.\n\
+\t● You accepted the rules outlined in the dispute document in the user agreement when you first started the application.\n\n\
+You can read more about the dispute process at: https://bisq.network/docs/exchange/arbitration-system
 support.systemMsg=System message: {0}
-support.youOpenedTicket=You opened a request for support.
+support.youOpenedTicket=You opened a request for support.\n\n{0}
 support.youOpenedDispute=You opened a request for a dispute.\n\n{0}
 support.peerOpenedTicket=Your trading peer has requested support due technical problems. Please wait for further instructions.
 support.peerOpenedDispute=Your trading peer has requested a dispute.\n\n{0}

desktop/src/main/java/bisq/desktop/main/overlays/windows/TacWindow.java

@@ -107,7 +107,7 @@ protected void addMessage() {
         String fontStyleClass = smallScreen ? "small-text" : "normal-text";
         messageLabel.getStyleClass().add(fontStyleClass);
         HyperlinkWithIcon hyperlinkWithIcon = addHyperlinkWithIcon(gridPane, ++rowIndex, Res.get("tacWindow.arbitrationSystem"),
-                "https://bisq.network/arbitration_system.pdf");
+                "https://bisq.network/docs/exchange/arbitration-system");
         hyperlinkWithIcon.getStyleClass().add(fontStyleClass);
         GridPane.setMargin(hyperlinkWithIcon, new Insets(-6, 0, -20, -4));
     }