Can't quit Keka

[criswaller]

👉 To fix this issue update to v1.2.8 or newer

Due to a bug in the terminate code, if you have "Automatically download and install updates in the future" selected in a version between versions 1.2.0 and 1.2.7 Keka will need to be force-quit after it automatically updates in the background. More detailed info in #709 (comment).

Original report

I cannot quit Keka from the Dock, Force Quit or Activity Monitor. I had to use killall from Terminal.

[aonez]

Hi @criswaller,

Does this happens always? Only after extracting/compressing specific files? Can you check if there's any log from Keka in the Console.app?

Thanks!

[cryptochrome]

I can confirm this issue exists. I have the same problem. I haven't found a pattern yet on when it happens or under what circumstances. It just happens every time I use Keka. The process doesn't react to sigterm or quitting through Finder.

What I can tell though is that there are hundreds (!) of running "Keka Finder Integration" processes running (see screenshot below).

macOS 11.0.

Screenshot

[aonez]

Wops... @cryptochrome not sure what's happening there. Can you enable the "Enable debug information" and "Save debug information" and once you reproduce the issue share with me the logs of Keka?

You can disable the Finder Extension meanwhile, not sure why you have that many. macOS is the one that spawns/kills it, not Keka directly.

@franckm-rait are you having the same problem? Not able to close Keka or too many Finder Extensions?

[franckm-rait]

@aonez Yes, exactly the same problem. When I use Keka on Big Sure (X86), I can't shutdown the computer without Force Quit Keka.

Seems not to be linked to the extraction of certain type of file. Not checked on extension.

[nighto]

Happens with me as well. When you press Quit button, it only minimizes the application; the icon remains on the Dock with the running dot symbol.

arlindo.pereira@nb-apereira ~ % ps xau | grep eka
arlindo.pereira  24299   0.0  0.1  4450912  10408   ??  Ss   10:15PM   0:00.68 /Applications/Keka.app/Contents/PlugIns/KekaFinderIntegration.appex/Contents/MacOS/KekaFinderIntegration
arlindo.pereira  23983   0.0  0.1  4450912  10224   ??  Ss   10:00PM   0:00.66 /Applications/Keka.app/Contents/PlugIns/KekaFinderIntegration.appex/Contents/MacOS/KekaFinderIntegration
arlindo.pereira  23832   0.0  0.1  4450912  10172   ??  Ss    9:55PM   0:00.67 /Applications/Keka.app/Contents/PlugIns/KekaFinderIntegration.appex/Contents/MacOS/KekaFinderIntegration
arlindo.pereira   1363   0.0  0.0  4415900      8   ??  Ss   Thu05PM   0:00.09 /Applications/Keka.app/Contents/XPCServices/org.sparkle-project.InstallerConnection.xpc/Contents/MacOS/org.sparkle-project.InstallerConnection
arlindo.pereira    847   0.0  0.0  4428392    108   ??  Ss   Thu05PM   0:00.78 /Applications/Keka.app/Contents/XPCServices/org.sparkle-project.InstallerLauncher.xpc/Contents/MacOS/org.sparkle-project.InstallerLauncher
arlindo.pereira    674   0.0  0.0  4431968    756   ??  Ss   Thu05PM   0:01.43 /Applications/Keka.app/Contents/XPCServices/org.sparkle-project.Downloader.xpc/Contents/MacOS/org.sparkle-project.Downloader
arlindo.pereira    665   0.0  0.0  4454960   5372   ??  Ss   Thu05PM   0:01.93 /Applications/Keka.app/Contents/PlugIns/KekaFinderIntegration.appex/Contents/MacOS/KekaFinderIntegration
arlindo.pereira    658   0.0  0.0  4369664      8   ??  Ss   Thu05PM   0:00.06 /Applications/Keka.app/Contents/XPCServices/org.sparkle-project.InstallerStatus.xpc/Contents/MacOS/org.sparkle-project.InstallerStatus
arlindo.pereira    562   0.0  0.2  5008364  35560   ??  S    Thu05PM   0:07.66 /Applications/Keka.app/Contents/MacOS/Keka -psn_0_98328
arlindo.pereira  42189   0.0  0.0  4268216    556 s000  R+    4:38PM   0:00.00 grep eka

The log just says:

2020-12-14 16:33:05.419 DEV: Update in progress, closing automatically when done...
2020-12-14 16:34:35.234 DEV: Update in progress, closing automatically when done...

Disabling the extension on Keka's Preferences window won't change the situation.

If it helps I can also record a short video.

Thanks in advance.

[gingerbeardman]

These "Keka Finder Integration" processes are managed by macOS and it keeping them around is by design. See: knurling/ServiceStation#17

If there's an issue with Keka itself quitting, then that must be considered separately.

[aonez]

@nighto does this happens constantly for you? Does it not update eventually? At least now I have something to test 😉

[Oleg-Chashko]

Hi @aonez
These "Keka Finder Integration" processes are managed by macOS and it keeping them around is by design.
Is this really normal for MacOS? o_0

Screenshot

[nighto]

@aonez yeah, it is always present on alt-tab; if I press Cmd+Q it only minimizes, does not close. Somewhat annoying but I'm ignoring it so far :P

[aonez]

@Oleg-Chashko let's follow that other issue here: #734

[aonez]

@nighto what version of Keka are you using? If you disable "Automatically check for updates" in Keka's Preferences it still refuses to quit?

[nighto]

@aonez it's Version 1.2.0 (4179). Indeed, unchecking the Check for updates checkbox solved the issue.

[aonez]

Thanks for the feedback @nighto! So clearly at least that version has an issue updating. Can you manually update to the latest v1.2.5 and see (in the next days) if the error reproduces with "Automatically check for updates" enabled?

@criswaller @cryptochrome @franckm-rait @IvanStanul are you running the latest version of Keka?

[cryptochrome]

I can confirm 1.2.5 fixes the issue for me. App quits just fine now. I also don't seem to have dozens of Finder Integration processes anymore.

Kudos for fixing it! 👍

[nighto]

@aonez I can confirm it has been fixed as well. Thanks a lot! :)

[wary-hermit]

Confirming also that new update fixed the problem for me, thanks!

[Stanzilla]

I noticed the same, always when there is an update, keka won't close and I have to force quit it, sometimes multiple times. last noticed it with the update to 1.2.7 today

[aonez]

Thanks for the feedback @Stanzilla and all of you.

Finally fixed this one. This only happens when you have "Automatically download and install updates in the future" selected so Keka updates in the background. Once the update is downloaded and installed Keka is unable to quit due a bug in the terminate code. This is fixed in the upcoming v1.2.8.

I recommend all affected with this issue to call "Check for updates" to update to v1.2.8 or even download the full Keka package and install it manually. Once in that new version the automatic download in the background will work flawlessly.

I'll be updating the main topic of the issue with this instructions for newcomers.

[nighto]

Hi, just happened to me a few minutes ago while trying to upgrade MacOS to Big Sur.

had to manually open a terminal, grep for Keka and manually kill the processes to be able to continue the installation.

[aonez]

Yep @nighto... I'm releasing v1.2.8 hopefully tomorrow. Sorry about that!

[aonez]

1.2.8 and subsequently a hotfix 1.2.9 has been released. Closing this one. Thanks to all!

[nighto]

Thank you @aonez =)