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--- | ||
layout: help | ||
title: "The release time of a show or episode is wrong" | ||
help_category: fix | ||
order: 6 | ||
--- | ||
|
||
<p><span class="emoji">ℹ</span> The show/episode release times are restricted to the <strong>original release</strong> in the country of origin.</p> | ||
<p><span class="emoji">✅</span> If you want local listings and listings of re-broadcasts, please look for a suitable TV guide offering in your region.</p> | ||
<p>If <strong>the release country is known</strong>, SeriesGuide assumes the release time is in a time zone of this country (for example Eastern Time for US shows, British Time for British shows, Central European Time for German shows, ...). Then it is <strong>converted to your device time zone</strong>.</p> | ||
<p>If <strong>the release country is not known</strong>, SeriesGuide will assume the country to be the United States of America.</p> | ||
<p>You can view the country in the detailed show information.</p> | ||
<p><span class="emoji">ℹ</span> If your device is <strong>set to a US mainland time zone</strong>, SeriesGuide will automatically adjust the release time (for example one hour earlier in Central Time).</p> | ||
<p>If <strong>the displayed country is not correct</strong> it can be changed at <a href="{% link _help/how-to/basics/sources.html %}">the data source</a>.</p> | ||
<p>If <strong>the country is correct</strong>, but you believe the release time is incorrectly converted in SeriesGuide, please <a href="{% link _help/other/contact.html %}">send a message</a>.</p> |
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--- | ||
layout: help | ||
title: "Notifications appear too late" | ||
help_category: fix | ||
order: 9 | ||
--- | ||
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<p>If notifications only appear once you start using your device, SeriesGuide is affected by the battery use optimization settings of your device.</p> | ||
<p>To disable battery optimization for SeriesGuide:</p> | ||
<ul> | ||
<li>open the <strong>Settings</strong> app,</li> | ||
<li>go to <strong>Apps</strong> and look for SeriesGuide,</li> | ||
<li>open the <strong>Battery</strong> section,</li> | ||
<li>choose <strong>Unrestricted</strong> or change <strong>Battery optimization</strong> to <strong>Don't optimize</strong>.</li> | ||
</ul> |
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--- | ||
layout: help | ||
title: "Images are not displayed" | ||
help_category: fix | ||
order: 8 | ||
--- | ||
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<dl class="sg-padded-list"> | ||
<dt>Desired language has no poster</dt> | ||
<dd>Try to <a href="{% link _help/how-to/basics/content-language.html %}">change the language of the show</a>, most often to English. If you prefer another language, <a href="{% link _help/how-to/basics/content-language.html %}">change the alternative language</a> in settings to English instead.</dd> | ||
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<dt>Image cache is corrupted</dt> | ||
<dd>You can try clearing the cache for SeriesGuide. Tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <b>Settings</b> > <b>Clear image cache</b>. In the App Info screen that opens, go to Storage and tap Clear Cache.</dd> | ||
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<img class="img-fluid" src="/images/cache-settings-770x248.png" width="390" alt="Screenshot of Clear Cache button on settings screen." /> | ||
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<dt class="mt-3"><em>Images over Wi-Fi only</em> is enabled</dt> | ||
<dd>If your current connection is metered and this setting is enabled, no images are downloaded. Tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <b>Settings</b> and disable the setting.</dd> | ||
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<dt><em>Prevent spoilers</em> setting is enabled</dt> | ||
<dd>If an episode is not watched and this setting is enabled, the episode image remains hidden. Tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <b>Settings</b> > <b>Advanced</b>. Disable the setting.</dd> | ||
</dl> |
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--- | ||
layout: help | ||
title: "Can not find a show or movie" | ||
help_category: fix | ||
order: 4 | ||
--- | ||
|
||
<p><strong>If the show is added to your library:</strong></p> | ||
<ul> | ||
<li>From the <strong>Shows</strong> list, tap <strong>Filter shows</strong> <span class="material-symbols-outlined" aria-hidden="true">filter_list</span>.</li> | ||
<li>Check the Filter shows and Sort shows settings. A show might be not shown or shown at an unexpected position because of them.</li> | ||
</ul> | ||
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||
<p><strong>When trying to search for a show or movie:</strong></p> | ||
<ul> | ||
<li>If search can't find a show, <a href="https://discuss.seriesgui.de/t/tips-for-searching-for-shows/67">try the tips post on the forum</a>.</li> | ||
<li>Also, sometimes a supposedly TV show is actually a series of movies and can be found under Movies.</li> | ||
<li>The same applies to movies, for example made for TV movies are found under Shows.</li> | ||
</ul> | ||
<p>Anyhow, all series and movie data is loaded from the user-created database at <a href="{{ site.data.links.tmdb }}">themoviedb.org</a></a>. Feel free to help out there to add missing information for all other users.</p> |
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--- | ||
layout: help | ||
title: Could not talk to TMDB or Trakt | ||
help_category: fix | ||
order: 2 | ||
--- | ||
|
||
<p><span class="emoji">ℹ️</span> <strong>Since 2022-04-10, in Russia or Belarus</strong> it is currently not | ||
possible to search for, add or update shows and movies in SeriesGuide.</p> | ||
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||
<p>This is because the data source SeriesGuide uses, <a href="{{ site.data.links.tmdb }}">TMDB</a>, | ||
is blocking access from IP addresses attributed to the Russia or Belarus region out of solidarity due to the ongoing war in Ukraine. | ||
<a href="https://blog.themoviedb.org/the-movie-database-suspends-access-from-russia-and-belarus-b6a1a96fb35b">Read the TMDB statement.</a></p> | ||
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<hr> | ||
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<p><strong><span class="emoji">ℹ️</span> Some countries or internet service providers (ISP) are known to block | ||
<a href="{{ site.data.links.tmdb }}">themoviedb.org</a> or <a href="{{ site.data.links.trakt }}">trakt.tv</a></strong> | ||
(like <a href="https://www.themoviedb.org/talk/65d4b89ce640d6017dececac">in India</a>). | ||
In this case it may be possible to use custom DNS servers, switch to another connection (different ISP) or use VPN software (at your own risk).</p> | ||
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<hr> | ||
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<p>If you receive this error there might be a temporary issue with either your internet connection | ||
or one of the services SeriesGuide uses.</p> | ||
|
||
<p><strong>You can check the following to learn about ongoing issues and their status:</strong></p> | ||
<ul> | ||
<li><a href="https://www.themoviedb.org/talk">TMDB support forums</a> and <a href="https://status.themoviedb.org">TMDB Status page</a></li> | ||
<li><a href="https://twitter.com/trakt">Trakt X account</a> and <a href="https://status.trakt.tv/">Trakt status page</a></li> | ||
<li><a href="{{ site.data.links.x }}">SeriesGuide X account</a> or <a href="{{ site.data.links.community }}">announcements on the forum</a></li> | ||
</ul> | ||
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||
<p>Keep in mind that TMDB, Trakt as well as SeriesGuide are services operated by a small or even one-person staff. | ||
If the service experiences issues, the person which can fix it can not always be available | ||
(it's night time, they are working another job or are on holiday). So it can take time until | ||
issues are resolved. Please do not expect 24/7 availability like from services that can | ||
afford a large, around the world support staff.</p> | ||
|
||
<p><strong>So please be patient and try again later.</strong> If the issue persists after a few days, then please let me know about it.</p> | ||
|
||
<p>Thank you for understanding!</p> |
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--- | ||
layout: help | ||
title: Subscription is not recognized | ||
help_category: fix | ||
order: 1 | ||
--- | ||
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<p>If you have an active subscription, but SeriesGuide does not recognize it, have a look at the <a href="https://support.google.com/googleplay/answer/1050566">troubleshooting steps from Google Play Help</a>.</p> | ||
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<p>If you have multiple Google accounts, check that SeriesGuide was installed with the correct account active in the Play Store app.</p> | ||
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<p>Should this not resolve your issue, please <a href="{% link _help/other/contact.html %}">contact me</a>.</p> |
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--- | ||
layout: help | ||
title: Show, episode or movie data is outdated or missing | ||
help_category: fix | ||
order: 3 | ||
--- | ||
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<p><span class="emoji">ℹ</span> <strong>On OnePlus OxygenOS 12</strong> syncing fails if your device has less than 10% free storage.</p> | ||
<p><span class="emoji">ℹ</span> Show and movie data is loaded from the user-created database | ||
at <a href="{{ site.data.links.tmdb }}">themoviedb.org</a>. The contributors there are typically quick | ||
to update things. If not, consider to help out.</p> | ||
<p><span class="emoji">ℹ</span> Access to <a href="{% link _help/how-to/basics/sources.html %}">the services SeriesGuide uses</a> | ||
might be (temporarily) blocked in your region, for example because your internet connection has issues or | ||
your internet provider is blocking access. Try <a href="{{ site.data.links.community }}">checking the forum</a> | ||
for other affected users.</p> | ||
|
||
<p>Regardless, here are some things to check and try:</p> | ||
|
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<p class="title">Check <em>Sync & Update</em> setting</p> | ||
<p>Tap <strong>More</strong> <span class="material-symbols-outlined">menu</span>, then <b>Settings</b> | ||
and check if <strong>Sync & Update</strong> is enabled.</p> | ||
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||
<p class="title">Check device Accounts sync setting</p> | ||
<p>Open the Settings app of your device. Find and open the Accounts settings and check that | ||
<strong>Auto-sync data</strong> is enabled. You should also see a SeriesGuide Sync account there.</p> | ||
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||
<p class="title">Check device power saving settings</p> | ||
<p>SeriesGuide might not be able to update in the background because of battery use optimization settings. | ||
Try to <a href="{% link _help/fix/battery.html %}">exclude SeriesGuide from battery use optimizations</a>.</p> | ||
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<p class="title">Last resort: remove and add the show again</p> | ||
<p>If a show does not update, as a last resort, remove the show and add it again.</p> |
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--- | ||
layout: help | ||
title: "After changing the time zone, times are incorrect" | ||
help_category: fix | ||
order: 11 | ||
--- | ||
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||
<p>Please stop SeriesGuide and restart it:</p> | ||
<ol> | ||
<li>Tap the switch app button on your device.</li> | ||
<li>Swipe SeriesGuide away or tap the X button.</li> | ||
<li>Launch the SeriesGuide app again.</li> | ||
</ol> | ||
<p>If that won't help, try to <a href="{% link _help/how-to/basics/update.html %}">update all shows</a>.</p> |
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--- | ||
layout: help | ||
title: "A translation is wrong or missing" | ||
help_category: fix | ||
order: 5 | ||
--- | ||
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<p class="title">Show, episode or movie titles and descriptions</p> | ||
<p>You can help improve the translation at <a href="{{ site.data.links.tmdb }}">themoviedb.org</a>.</p> | ||
<p class="title">User interface (like buttons)</p> | ||
<p>Please <a href="#contact">send a message</a> or consider <a href="{{ site.data.links.crowdin }}">to translate or proof read</a>.</p> |
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--- | ||
layout: help | ||
title: "Watching shows or movies is not supported" | ||
help_category: fix | ||
order: 7 | ||
--- | ||
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<p>You can <strong>not</strong> watch shows or movies within SeriesGuide.</p> | ||
<p>However, on the episode and movie details screens there is a Stream or puchase button to help you find streaming and purchasing services a show or movie is available on in your region.</p> | ||
|
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--- | ||
layout: help | ||
title: "The widget is not updating or is missing" | ||
help_category: fix | ||
order: 10 | ||
--- | ||
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<p>You may have moved SeriesGuide to the SD card/external storage. For SeriesGuide to work properly it <strong>has to be installed on your device/internal memory</strong>. Move it back and everything should be fine again (if not, <strong>try rebooting your device</strong>).</p> | ||
<p>If that is not the case, it may help to <a href="{% link _help/fix/battery.html %}">exclude SeriesGuide from battery optimizations</a>.</p> |
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--- | ||
layout: help | ||
title: "Restore your data from an Auto Backup" | ||
help_category: how-to-backup | ||
order: 2 | ||
--- | ||
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<p>Auto Backup creates a file-based <strong>weekly automatic backup</strong> of your shows, lists and movies.</p> | ||
<p><strong>To restore an Auto Backup:</strong></p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <strong>Settings</strong>.</li> | ||
<li>Tap <strong>Auto Backup</strong>.</li> | ||
<li>Tap the <strong>Restore Auto Backup</strong> button. If it is disabled, there is no auto backup available to restore from. Use the Backup/Restore tool to restore a backup from another location (e.g. Google Drive).</li> | ||
</ol> | ||
<p><span class="emoji">🚨</span> <strong>Not recommended when using SeriesGuide Cloud or Trakt.</strong> Syncing with Cloud or Trakt may overwrite any restored backup. With SeriesGuide Cloud, you can delete your account before restoring the backup, then re-create it afterwards to upload only the restored data.</p> | ||
<p><strong>To configure Auto Backup:</strong></p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <strong>Settings</strong>.</li> | ||
<li>Tap <strong>Auto Backup</strong>.</li> | ||
<li>Turn Auto Backup on or off.</li> | ||
<li>(Recommended) If turned on, enable the option to create copies, select files in an off-device location (e.g. Google Drive).</li> | ||
</ol> | ||
<p><span class="emoji">🚨</span> The Auto Backup files are saved to a storage directory that is <strong>removed when the app is uninstalled</strong>. Hence, it is recommended to turn on the option to create additional backups to an off-device location (e.g. Google Drive).</p> | ||
<p><span class="emoji">ℹ</span> Technical details: the Auto Backup files are stored in <span class="text-monospace text-break">/Android/data/com.battlelancer.seriesguide/files/Backups</span>. On Android 13 or higher, these can only be accessed using the system files app (<a href="https://play.google.com/store/apps/details?id=com.marc.files">shortcut available</a>) or when connecting your device to a PC.</p> |
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--- | ||
layout: help | ||
title: "Backup or restore your data using files" | ||
help_category: how-to-backup | ||
order: 1 | ||
--- | ||
|
||
<p><strong>To backup your shows, lists and movies:</strong></p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <strong>Settings</strong>.</li> | ||
<li>Tap <strong>Backup/Restore</strong>.</li> | ||
<li>Look for the <strong>Create backup</strong> section.</li> | ||
<li>Tap <strong>Select file</strong> for either shows, lists or movies to create a backup.</li> | ||
</ol> | ||
<p><span class="badge badge-info">Note</span> On Android 4.3 and older you can not choose the backup file location. Instead SeriesGuide will store the backup files in the <em>Download</em> folder on your device.</p> | ||
<p><strong>To restore your shows, lists and movies:</strong></p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span> > <strong>Settings</strong>.</li> | ||
<li>Tap <strong>Backup/Restore</strong>.</li> | ||
<li>Look for the <strong>Restore backup</strong> section.</li> | ||
<li>Tap <strong>Select file</strong> for each type of data you want to restore and select the matching backup file.</li> | ||
<li>Tick the check box next to each type you want to restore.</li> | ||
<li>Tap <strong>Restore backup</strong>.</li> | ||
</ol> | ||
<p><span class="emoji">🚨</span> <strong>Not recommended when using SeriesGuide Cloud or Trakt.</strong> Syncing with Cloud or Trakt may overwrite any restored backup. With SeriesGuide Cloud, you can delete your account before restoring the backup, then re-create it afterwards to upload only the restored data.</p> | ||
<p>To restore your backup <strong>on another device</strong>, first transfer the created files to it. For example send yourself an email with the files attached, plug your device into a computer to access its storage or save the files to online storage.</p> | ||
<p><span class="badge badge-info">Note</span> You can use a <a href="https://play.google.com/store/search?q=file+manager&c=apps">file manager</a> app to view or copy the backup files.</p> | ||
<p><span class="badge badge-info">Note</span> You can import data from another source as long as it uses the <a href="https://github.com/UweTrottmann/SeriesGuide/wiki/JSON-export-format">JSON format that SeriesGuide expects</a>. | ||
Add some shows/lists/movies and create a backup, then just open the created JSON file to see an example with actual data.</p> |
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--- | ||
layout: help | ||
title: "Change the email address used for SeriesGuide Cloud" | ||
help_category: how-to-backup | ||
order: 4 | ||
--- | ||
|
||
<p>This requires to create a new account with the new email address. Optionally, you can remove your previous account. To do so:</p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span>.</li> | ||
<li>Tap <strong>SeriesGuide Cloud</strong>.</li> | ||
<li>Then either <strong>Sign Out</strong> or <strong>Delete account</strong>.</li> | ||
<li>Once completed, <strong>Sign In</strong> with a different email address to create a new account. All data on your device will be uploaded to the new account.</li> | ||
</ol> |
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--- | ||
layout: help | ||
title: "Delete your SeriesGuide Cloud account" | ||
help_category: how-to-backup | ||
order: 5 | ||
--- | ||
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<p><span class="badge badge-info">Note</span> This will remove all uploaded shows, episodes, lists and movies from Cloud. You can create a new account at any time.</p> | ||
<ol> | ||
<li>In the bottom bar, tap <strong>More</strong> <span class="material-symbols-outlined" aria-hidden="true">menu</span>.</li> | ||
<li>Tap <strong>SeriesGuide Cloud</strong>.</li> | ||
<li>Then tap <strong>Delete account</strong> and confirm.</li> | ||
</ol> | ||
<p>If you do not have SeriesGuide installed, you can also <a href="{% link _help/other/contact.html %}">send a message</a> to request your account to get deleted.</p> | ||
<p><span class="badge badge-info">Note</span> To <a href="https://support.trakt.tv/support/solutions/articles/70000264979-how-do-i-delete-my-account-what-information-is-kept-can-i-make-my-profile-private-">delete your Trakt account</a>, visit <a href="https://trakt.tv/settings">their website</a>.</p> |
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