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Crash: AppGameKit Studio won't start when using dock with 2 monitors #1105

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crushroll opened this issue Jun 11, 2023 · 4 comments
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bug Something isn't working High Priority Studio IDE

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@crushroll
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Hi, I just recently got a Targus Dock182 (2 x 4k DP via USB-C) to attach to my Asus Zenbook laptop.
The laptop runs AGK Studio perfectly when using the laptop screen, but when I switch to 2 x monitors via the dock, it won't start, and actually crashes.

The only information I have is Event Viewer output of this:

Faulting application name: Ide.exe, version: 0.0.0.0, time stamp: 0x63d5c4b7
Faulting module name: atio6axx.dll, version: 31.0.12034.4, time stamp: 0x632a8742
Exception code: 0xc0000005
Fault offset: 0x0000000000131032
Faulting process id: 0x0xA4C
Faulting application start time: 0x0x1D99BEF0244544A
Faulting application path: C:\Program Files (x86)\The Game Creators\AppGameKit Studio\Ide.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0383941.inf_amd64_06002aa6e4fd6275\B384029\atio6axx.dll
Report Id: bd9482c4-3cd4-4dc4-bf85-2ed895acba85
Faulting package full name:
Faulting package-relative application ID:

Any ideas as to why this might happen?

Thanks

@crushroll crushroll changed the title AppGameKit Studio won't start with DisplayLink drivers (assumed) Crash: AppGameKit Studio won't start with DisplayLink drivers (assumed) Jun 12, 2023
@crushroll crushroll changed the title Crash: AppGameKit Studio won't start with DisplayLink drivers (assumed) Crash: AppGameKit Studio won't start when using dock with 2 monitors Jun 12, 2023
@VirtualNomad19 VirtualNomad19 added Studio IDE bug Something isn't working labels Jun 12, 2023
@VirtualNomad19
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seems a driver issue; see more here: https://community.amd.com/t5/opengl-vulkan/opengl-problem-maybe-with-atio6axx-dll/td-p/607117, et al, but tagged none-the-less.

@VirtualNomad19
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btw, are you launching from steam or directly from your HD? If steam, try direct and advise if results are the same?

@crushroll
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crushroll commented Jun 14, 2023 via email

@crushroll
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So I've done full circle now. Asus, said it was Targus dock driver problem. Then Targus said its problem with the way AGK Studio accesses the graphics card, which is not supported by the dock I have. Of course, they suggested a dock that uses native gfx card access, which doesn't really matter to me, because my laptop only has integrated gfx.

So I'm back to square one, AGK Studio doesn't work properly.
The reason I say this, is because Unity works perfectly (so does AGK Classic for that matter), so what is wrong here?

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