diff --git a/dev/tests/functional/tests/app/Magento/Sales/Test/Block/Adminhtml/Order/Actions.php b/dev/tests/functional/tests/app/Magento/Sales/Test/Block/Adminhtml/Order/Actions.php
index 573f28f09b78c..7a6903ef47aac 100644
--- a/dev/tests/functional/tests/app/Magento/Sales/Test/Block/Adminhtml/Order/Actions.php
+++ b/dev/tests/functional/tests/app/Magento/Sales/Test/Block/Adminhtml/Order/Actions.php
@@ -137,6 +137,16 @@ class Actions extends Block
      */
     protected $confirmModal = '.confirm._show[data-role=modal]';
 
+    /**
+     * Is shipment can be created.
+     *
+     * @return bool
+     */
+    public function canShip()
+    {
+        return $this->_rootElement->find($this->ship)->isVisible();
+    }
+
     /**
      * Ship order.
      *
diff --git a/dev/tests/functional/tests/app/Magento/Sales/Test/TestStep/CreateShipmentStep.php b/dev/tests/functional/tests/app/Magento/Sales/Test/TestStep/CreateShipmentStep.php
index 79abd438a1f2e..dcee66b44646e 100644
--- a/dev/tests/functional/tests/app/Magento/Sales/Test/TestStep/CreateShipmentStep.php
+++ b/dev/tests/functional/tests/app/Magento/Sales/Test/TestStep/CreateShipmentStep.php
@@ -99,13 +99,21 @@ public function run()
     {
         $this->orderIndex->open();
         $this->orderIndex->getSalesOrderGrid()->searchAndOpen(['id' => $this->order->getId()]);
-        $this->salesOrderView->getPageActions()->ship();
-        if (!empty($this->data)) {
-            $this->orderShipmentNew->getFormBlock()->fillData($this->data, $this->order->getEntityId()['products']);
+        $shipmentIds = [];
+        /**
+         * As this step is used in general scenarios and not all test cases has shippable items(ex: virtual product)
+         * we need to check, if it possible to create shipment for given order.
+         */
+        if ($this->salesOrderView->getPageActions()->canShip()) {
+            $this->salesOrderView->getPageActions()->ship();
+            if (!empty($this->data)) {
+                $this->orderShipmentNew->getFormBlock()->fillData($this->data, $this->order->getEntityId()['products']);
+            }
+            $this->orderShipmentNew->getFormBlock()->submit();
+            $shipmentIds = $this->getShipmentIds();
         }
-        $this->orderShipmentNew->getFormBlock()->submit();
 
-        return ['shipmentIds' => $this->getShipmentIds()];
+        return ['shipmentIds' => $shipmentIds];
     }
 
     /**