diff --git a/TROUBLESHOOTING.md b/TROUBLESHOOTING.md
index a5640d10a..f3a64ec3c 100644
--- a/TROUBLESHOOTING.md
+++ b/TROUBLESHOOTING.md
@@ -1,3 +1,5 @@
+If you have an issue logging into your Twilio SendGrid account, please read this [document](https://sendgrid.com/docs/ui/account-and-settings/troubleshooting-login/). For any questions regarding login issues, please contact our [support team](https://support.sendgrid.com).
+
 If you have a non-library Twilio SendGrid issue, please contact our [support team](https://support.sendgrid.com).
 
 If you can't find a solution below, please open an [issue](https://github.com/sendgrid/sendgrid-python/issues).