diff --git a/TOC-tidb-cloud.md b/TOC-tidb-cloud.md index 76013805e7b0f..1264e27fce504 100644 --- a/TOC-tidb-cloud.md +++ b/TOC-tidb-cloud.md @@ -811,10 +811,10 @@ - [Subscribe via Zoom](/tidb-cloud/monitor-alert-zoom.md) - Connected: IM Ticket Creation and Update Subscription - [Create Tickets and Subscribe to Ticket Updates via Slack](/tidb-cloud/connected-slack-ticket-creation.md) - - [Create Tickets and Subscribe to Ticket Updates via Lark](/tidb-cloud/connected-lark-ticket-creation.md) ![BETA](/media/tidb-cloud/blank_transparent_placeholder.png) + - [Create Tickets and Subscribe to Ticket Updates via Lark](/tidb-cloud/connected-lark-ticket-creation.md) - Connected: IM Interaction for Support Tickets - [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md) - - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md) ![BETA](/media/tidb-cloud/blank_transparent_placeholder.png) + - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md) - [Get Support](/tidb-cloud/tidb-cloud-support.md) - FAQs - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md) diff --git a/tidb-cloud/connected-ai-chat-in-im.md b/tidb-cloud/connected-ai-chat-in-im.md index 9824903b323d3..68f189af539e0 100644 --- a/tidb-cloud/connected-ai-chat-in-im.md +++ b/tidb-cloud/connected-ai-chat-in-im.md @@ -9,7 +9,7 @@ The AI chat in Instant Message (IM) powered by PingCAP, is an offering to invite ## Limitation -Currently, the ticket support feature for [Lark](https://www.larksuite.com/) is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). +Currently, the ticket support feature for [Slack](https://slack.com/) and [Lark](https://www.larksuite.com/) is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). ## Example diff --git a/tidb-cloud/connected-lark-ticket-creation.md b/tidb-cloud/connected-lark-ticket-creation.md index 3c9863c68b031..1eeb01afa884e 100644 --- a/tidb-cloud/connected-lark-ticket-creation.md +++ b/tidb-cloud/connected-lark-ticket-creation.md @@ -9,7 +9,7 @@ For customers subscribed to the **Enterprise** [support plan](/tidb-cloud/connec > **Note:** > -> The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). +> The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). ## Create a support ticket diff --git a/tidb-cloud/connected-lark-ticket-interaction.md b/tidb-cloud/connected-lark-ticket-interaction.md index 3c39ea17818ff..c39b8f0c2d81b 100644 --- a/tidb-cloud/connected-lark-ticket-interaction.md +++ b/tidb-cloud/connected-lark-ticket-interaction.md @@ -9,7 +9,7 @@ For customers subscribed to the **Premium** [support plan](/tidb-cloud/connected > **Note:** > -> The ticket support feature for Lark is still in beta and is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). +> The ticket support feature for Lark is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). ## Interact with support tickets diff --git a/tidb-cloud/connected-slack-ticket-creation.md b/tidb-cloud/connected-slack-ticket-creation.md index b3da218cd7796..c42f1d14295d3 100644 --- a/tidb-cloud/connected-slack-ticket-creation.md +++ b/tidb-cloud/connected-slack-ticket-creation.md @@ -7,6 +7,10 @@ summary: Introduces detailed information about the Slack ticket creation and upd For customers subscribed to the **Enterprise** [support plan](/tidb-cloud/connected-care-detail.md), TiDB Cloud provides a ticket bot called **PingCAP Support Bot** in [Slack](https://slack.com/), to support quick ticket creation. +> **Note:** +> +> The ticket support feature for Slack is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). + ## Create a support ticket In the Slack support channel, you only need to mention **PingCAP Support Bot** and describe the problem in a message. Then, the ticket bot will send you a message with a **Raise request** button. diff --git a/tidb-cloud/connected-slack-ticket-interaction.md b/tidb-cloud/connected-slack-ticket-interaction.md index aa5e1c57be883..673e9389d51fa 100644 --- a/tidb-cloud/connected-slack-ticket-interaction.md +++ b/tidb-cloud/connected-slack-ticket-interaction.md @@ -7,6 +7,10 @@ summary: Introduces detailed information about the Slack interaction for support For customers subscribed to the **Premium** [support plan](/tidb-cloud/connected-care-detail.md), TiDB Cloud provides a ticket bot called **Assist** in [Slack](https://slack.com/), to support more comprehensive interaction and management of support tickets. +> **Note:** +> +> The ticket support feature for Slack is available upon request. If you are interested in trying this feature, contact TiDB Cloud support at support@pingcap.com or reach out to your Technical Account Manager (TAM). + ## Interact with support tickets If an **Assist** app is added to the channel, you can use **Assist** to submit the ticket. There are two ways to submit the request.