From 0a05f20b4eb20aac10d6b299d068deb4a2e947f9 Mon Sep 17 00:00:00 2001 From: github-actions Date: Wed, 15 Jan 2025 15:10:48 +0000 Subject: [PATCH] update MD by dispatch event pingcap/docs release-8.1 --- .../release-8.1/releases/release-7.5.0.md | 2 +- .../release-8.1/releases/release-8.1.0.md | 2 +- markdown-pages/en/tidbcloud/master/TOC.md | 5 +- .../tidb-cloud/connected-care-announcement.md | 99 ++++++++++++ .../tidb-cloud/connected-care-detail.md | 150 ++++++++++++++++++ .../master/tidb-cloud/tidb-cloud-support.md | 4 + 6 files changed, 259 insertions(+), 3 deletions(-) create mode 100644 markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-announcement.md create mode 100644 markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-detail.md diff --git a/markdown-pages/en/tidb/release-8.1/releases/release-7.5.0.md b/markdown-pages/en/tidb/release-8.1/releases/release-7.5.0.md index 2c467f5c12..124a983632 100644 --- a/markdown-pages/en/tidb/release-8.1/releases/release-7.5.0.md +++ b/markdown-pages/en/tidb/release-8.1/releases/release-7.5.0.md @@ -13,7 +13,7 @@ Quick access: [Quick start](https://docs.pingcap.com/tidb/v7.5/quick-start-with- TiDB 7.5.0 is a Long-Term Support Release (LTS). -Compared with the previous LTS 7.1.0, 7.5.0 includes new features, improvements, and bug fixes released in [7.2.0-DMR](/releases/release-7.2.0.md), [7.3.0-DMR](/releases/release-7.3.0.md), and [7.4.0-DMR](/releases/release-7.4.0.md). When you upgrade from 7.1.x to 7.5.0, you can download the [TiDB Release Notes PDF](https://download.pingcap.org/tidb-v7.2-to-v7.5-en-release-notes.pdf) to view all release notes between the two LTS versions. The following table lists some highlights from 7.2.0 to 7.5.0: +Compared with the previous LTS 7.1.0, 7.5.0 includes new features, improvements, and bug fixes released in [7.2.0-DMR](/releases/release-7.2.0.md), [7.3.0-DMR](/releases/release-7.3.0.md), and [7.4.0-DMR](/releases/release-7.4.0.md). When you upgrade from 7.1.x to 7.5.0, you can download the [TiDB Release Notes PDF](https://docs-download.pingcap.com/pdf/tidb-v7.2-to-v7.5-en-release-notes.pdf) to view all release notes between the two LTS versions. The following table lists some highlights from 7.2.0 to 7.5.0: diff --git a/markdown-pages/en/tidb/release-8.1/releases/release-8.1.0.md b/markdown-pages/en/tidb/release-8.1/releases/release-8.1.0.md index 1467f73a57..4266391f33 100644 --- a/markdown-pages/en/tidb/release-8.1/releases/release-8.1.0.md +++ b/markdown-pages/en/tidb/release-8.1/releases/release-8.1.0.md @@ -15,7 +15,7 @@ Quick access: [Quick start](https://docs.pingcap.com/tidb/v8.1/quick-start-with- TiDB 8.1.0 is a Long-Term Support Release (LTS). -Compared with the previous LTS 7.5.0, 8.1.0 includes new features, improvements, and bug fixes released in [7.6.0-DMR](/releases/release-7.6.0.md) and [8.0.0-DMR](/releases/release-8.0.0.md). When you upgrade from 7.5.x to 8.1.0, you can download the [TiDB Release Notes PDF](https://download.pingcap.org/tidb-v7.6-to-v8.1-en-release-notes.pdf) to view all release notes between the two LTS versions. The following table lists some highlights from 7.6.0 to 8.1.0: +Compared with the previous LTS 7.5.0, 8.1.0 includes new features, improvements, and bug fixes released in [7.6.0-DMR](/releases/release-7.6.0.md) and [8.0.0-DMR](/releases/release-8.0.0.md). When you upgrade from 7.5.x to 8.1.0, you can download the [TiDB Release Notes PDF](https://docs-download.pingcap.com/pdf/tidb-v7.6-to-v8.1-en-release-notes.pdf) to view all release notes between the two LTS versions. The following table lists some highlights from 7.6.0 to 8.1.0:
diff --git a/markdown-pages/en/tidbcloud/master/TOC.md b/markdown-pages/en/tidbcloud/master/TOC.md index f1e6b68fa3..c4fa6f7438 100644 --- a/markdown-pages/en/tidbcloud/master/TOC.md +++ b/markdown-pages/en/tidbcloud/master/TOC.md @@ -787,8 +787,11 @@ - [DDL Execution Principles and Best Practices](/ddl-introduction.md) - [Troubleshoot Inconsistency Between Data and Indexes](/troubleshoot-data-inconsistency-errors.md) - [Notifications](/tidb-cloud/notifications.md) - - [Support](/tidb-cloud/tidb-cloud-support.md) - [Glossary](/tidb-cloud/tidb-cloud-glossary.md) +- Support Plan + - [Announcing the New Generation of TiDB Cloud Support Services - Connected Care](/tidb-cloud/connected-care-announcement.md) + - [Connected Care Details](/tidb-cloud/connected-care-detail.md) + - [Get Support](/tidb-cloud/tidb-cloud-support.md) - FAQs - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md) - [TiDB Cloud Serverless FAQs](/tidb-cloud/serverless-faqs.md) diff --git a/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-announcement.md b/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-announcement.md new file mode 100644 index 0000000000..80a9fbcd1f --- /dev/null +++ b/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-announcement.md @@ -0,0 +1,99 @@ +--- +title: Announcing the New Generation of TiDB Cloud Support Services - Connected Care +summary: Introduces the new generation of TiDB Cloud support services - Connected Care. +--- + +# Announcing the New Generation of TiDB Cloud Support Services - Connected Care + +As customers of all sizes continue to scale use cases and operations on TiDB Cloud, TiDB Cloud is committed to re-imagining its support services to accommodate their evolving needs. To deliver even greater value and seamless experiences, TiDB Cloud is excited to announce the launch of the next-generation support services, **Connected Care**, on **Feb 17, 2025**. + +As part of this transition, the current support plan offerings will no longer be available for purchase and will be classified as legacy support plans starting from **Feb 17, 2025**. However, TiDB Cloud will continue to provide full support to customers subscribing to legacy plans until their respective [retirement dates](#replacement-and-retirement-of-legacy-support-plans). + +To ensure a smooth transition and access to the latest features, TiDB Cloud encourages customers to transition and adopt the Connected Care services. + +## Connected Care + +The Connected Care services are designed to strengthen your connection with TiDB Cloud through modern communication tools, proactive support, and advanced AI capabilities, delivering a seamless and customer-centric experience. + +In the Connected Care services, there are four support plans: **Basic**, **Developer** (corresponding to the legacy **Standard** plan), **Enterprise**, and **Premium**. + +> **Note** +> +> Although **Basic**, **Enterprise**, and **Premium** support plans use the same plan names as those in legacy plans, they refer to different plans with different service commitments. + +The following table provides an overview for each support plan in the Connected Care services. For more information, see [Connected Care Details](/tidb-cloud/connected-care-detail.md). + +| Support plan | Basic | Developer | Enterprise | Premium | +|:----------------------------------------------|:-----------------------------|:----------------------------------------------|:-----------------------------------------------|:------------------------------------------| +| Recommended workloads | Personal or starter projects | Workloads under development | Workloads under production | Business-critical workloads in production | +| Billing and account inquiries | ✔ | ✔ | ✔ | ✔ | +| Technical support | - | ✔ | ✔ | ✔ | +| Initial response time | - | Business hours | 7x24 | 7x24 | +| Connected: Clinic service | - | - | ✔ | ✔ | +| Connected: AI chat in IM | - | - | ✔ | ✔ | +| Connected: IM subscription for TiDB Cloud alerts | - | - | ✔ | ✔ | +| Connected: IM subscription for ticket updates | - | - | ✔ | ✔ | +| Connected: IM interaction for support tickets | - | - | - | ✔ | +| Technical account manager | - | - | - | ✔ | + +> **Note** +> +> Customers from all four support plans have access to the [PingCAP support portal](https://tidb.support.pingcap.com/) for service requests. + +## Differences between legacy support services and Connected Care support services + +The support plans in the Connected Care services introduce a completely new set of features as follows: + +- Connected: Clinic service + + This feature offers an advanced monitoring and diagnostic service, Clinic, designed to help you quickly identify performance issues, optimize your database, and enhance overall performance with detailed analysis and actionable insights. + +- Connected: AI chat in IM + + This feature enables you to chat with an AI assistant through an instant message (IM) tool to receive immediate answers to your questions. + +- Connected: IM subscription for TiDB Cloud alerts + + This feature provides you with an easy way to subscribe to alert notifications via an IM tool, keeping you informed about critical updates. + +- Connected: IM subscription for ticket updates + + This feature enables you to subscribe to your support ticket updates through an IM tool. + +- Connected: IM interaction for support tickets + + This feature enables you to quickly create and interact with support tickets through an IM tool for streamlined communication. + +With these new features, the Connected Care services offer you better connectivity, more personalized support, and cost-effective solutions for different customer needs. + +- New **Enterprise** and **Premium** plans: connect customers with modern communication tools and advanced AI capabilities through advanced monitoring service in Clinic, IM subscription for TiDB Cloud alerts, IM subscription for ticket updates, AI chat in IM, and IM interaction for support tickets. + +- New **Developer** plan: customers benefit from access to the same community and [tidb.ai](https://tidb.ai/) assistance as the **Basic** plan, while also enjoying direct connections with unlimited access to technical support. + +- New **Basic** plan: customers will be guided to join the active community channels, where they can engage with other community members and interact with [tidb.ai](https://tidb.ai/) for technical assistance. + +## Replacement and retirement of legacy support plans + +The following table lists the shutdown schedules for the legacy support plans: + +| Support plans | Shutdown date | +|:----------------------------------------|:--------------| +| Legacy **Basic** plan | Feb 17, 2025 | +| Legacy **Standard** plan | Feb 17, 2025 | +| Legacy **Enterprise** and **Premium** plans | Jan 15, 2026 | + +Once a legacy support plan shuts down, TiDB Cloud will no longer support it. If you do not transition to any support plan in Connected Care by the relevant shutdown date, you will be automatically transitioned to the **Basic** support plan in Connected Care. + +## FAQs + +### How do I check my current support plan? + +Visit the [Support](https://tidbcloud.com/console/org-settings/support) page in the TiDB Cloud console. Your current support plan is displayed in the upper-left area of the page. + +### Do I need to pay more for similar services? + +While the new Connected Care services offer a more comprehensive and feature-rich support experience, the pricing remains closely aligned to the previous offerings. TiDB Cloud remains dedicated to delivering added value to better support your journey. + +### How can I get technical support after the legacy **Basic** plan shuts down? + +You can still access billing and account support. For technical support, consider purchasing a support plan in the Connected Care services. It is recommended that you start with the **Developer** plan, which includes a one-month free trial. diff --git a/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-detail.md b/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-detail.md new file mode 100644 index 0000000000..1f7314926f --- /dev/null +++ b/markdown-pages/en/tidbcloud/master/tidb-cloud/connected-care-detail.md @@ -0,0 +1,150 @@ +--- +title: Connected Care Details +summary: Introduces detailed information about the Connected Care support services for TiDB Cloud. +--- + +# Connected Care Details + +This document provides detailed information about the [Connected Care](/tidb-cloud/connected-care-announcement.md) support services. + +
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Support planBasicDeveloperEnterprisePremium
Features and ServicesGreat for personal starter projects, connecting you with an active community and AI-powered assistance for essential support needs.Ideal for development and testing phases, offering direct connections and unlimited access to tech support, to kickstart your cloud journey.Designed for production workloads, connecting your operations with advanced monitoring, prompt alerts, and fast 7x24 response times for a seamless experience.Built for enterprises with mission-critical workloads, offering the fastest response times, proactive support, and dedicated connections through named Technical Account Managers.
Initial Response Time-S1: 4 business hoursS1: 1 hourS1: 30 minutes
-S2: 8 business hoursS2: 2 hoursS2: 1 hour
-S3: 12 business hoursS3: 8 business hoursS3: 4 business hours
-S4: 24 business hoursS4: 24 business hoursS4: 24 business hours
ServicesBilling and account supportBilling and account supportBilling and account supportBilling and account support
-Ticket-based technical supportTicket-based technical supportTicket-based technical support
-End-to-end database guidanceEnd-to-end database guidanceEnd-to-end database guidance
--Connected: AI chat in IMConnected: AI chat in IM
--Connected: IM subscription for TiDB Cloud alertsConnected: IM subscription for TiDB Cloud alerts
--Connected: IM subscription for support ticket updatesConnected: IM subscription for support ticket updates
--Connected: IM ticket creationConnected: IM ticket creation
--Connected: Clinic service for advanced monitoringConnected: Clinic service for advanced monitoring
---Connected: IM interaction for support tickets
---Technical Account Management
Customer ResourcesDocumentationsDocumentationsDocumentationsDocumentations
FAQFAQFAQFAQ
Community WorkspaceCommunity WorkspaceCommunity WorkspaceCommunity Workspace
TiDB.AITiDB.AITiDB.AITiDB.AI
-Knowledge BaseKnowledge BaseKnowledge Base
+ +- Business hours: 9 AM - 6 PM local time, Monday to Friday +- IM: Instant Message. Currently, [Slack](https://slack.com/) and [Lark](https://www.larksuite.com/) are supported. We are planning to support [Microsoft Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software) in the future. +- Clinic: a modern monitoring service that provides advanced monitoring and diagnostic capabilities for your TiDB Cloud clusters. diff --git a/markdown-pages/en/tidbcloud/master/tidb-cloud/tidb-cloud-support.md b/markdown-pages/en/tidbcloud/master/tidb-cloud/tidb-cloud-support.md index 22176b5429..5ef3696b84 100644 --- a/markdown-pages/en/tidbcloud/master/tidb-cloud/tidb-cloud-support.md +++ b/markdown-pages/en/tidbcloud/master/tidb-cloud/tidb-cloud-support.md @@ -5,6 +5,10 @@ summary: Learn how to contact the support team of TiDB Cloud. # TiDB Cloud Support +> **Note:** +> +> TiDB Cloud will launch the next-generation of support services, **Connected Care**, on **Feb 17, 2025**. For more information, see [Announcing the New Generation of TiDB Cloud Support Services - Connected Care](/tidb-cloud/connected-care-announcement.md) and [Connected Care Details](/tidb-cloud/connected-care-detail.md). + The **?** icon in the lower-right corner of the [TiDB Cloud console](https://tidbcloud.com/) consolidates all the help and support information for TiDB Cloud, such as documentation, interactive tutorials, self-paced training, and support entries. ## Request PoC, demo, or free trial credits