I can not open mails with big file size attachments.

[omerozturk0]

I can not open mails with big file size attachments. Program is restarting when I trying open it. I want to save all attachments my pc but i can not it too. How can i do it?

https://youtu.be/p_ahYW-pZng

[mbilker]

What OS? I know where the log file is on Linux (/tmp), but I am unaware of the temporary folder for other OS's.

[omerozturk0]

windows 10 and thats folder C:\Users\CurrentUser\AppData\Local\nylas\

[mbilker]

Open up the Developer Console and what file does the first line say. It should end with something like Nylas-N1-13578.13737.log.

[omerozturk0]

C:\Users\CurrentUser\AppData\Local\Temp\Nylas-N1-6240.5472.log

[mbilker]

Could you post the log? It does not contain any passwords, but it will contain the error.

[omerozturk0]

its my log file
log.txt

[mbilker]

Hmm. I don't see the error in the log. Could you get the filename, then trigger the crash and upload the log here.

If that log is from a crash, then the error isn't logged which concerns me.

[omerozturk0]

im done...
log.txt

[mbilker]

I don't see an error in the log. That is very odd. How big is the attachment?

[omerozturk0]

6 large pixelled images. Its file size 15.6mb. I have too many mails like this but i get error with this. I checked it gmail but there is running smoothly and i can see smoothly attachments there.

[mbilker]

I wonder if Node crashed.

[mbilker]

What OS are you on?

[omerozturk0]

windows 10

[omerozturk0]

not error report. Program restart when i trying open that's mail attachments

[mbilker]

Yep. Node crash.

[mbilker]

I don't know how to fix that issue. I am sorry.

[omerozturk0]

Thanks for helps 👍

[bengotow]

Hey @omerozturk0 — it looks like this might be related to electron/electron#1562.

How large is that image? I'll see if I can reproduce.

[omerozturk0]

6 large pixelled images. Its file size 15.6mb.

[bengotow]

Thanks—it looks like this is an upstream bug with Electron on Windows. In the meantime, we will add a filesize check... we really shouldn't be trying to display 15MB images without a more sophisticated way of generating previews.

[omerozturk0]

thanks for interesting this topic.

[bengotow]

It looks like this has been fixed in Electron upstream, and I've limited the max size of images we display inline to 5MB in bd2dfef