[Bug]: PDF previews aren't generated, and Nextcloud office doesn't work #32170
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JVT038
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Bug description
I've noticed that PDF files don't have a preview generated. It just shows a PDF icon.
Besides that, I wanted to use Nextcloud as a replacement for Office 365, however I can't edit docx, pptx, and xls files in the browser either.
I'm mentioning these errors in the same issue, because I think they're caused by the same problem, which is ImageMagick.
In general, there are 2 different errors, which are below in the 'log' section.
One is basically an error, saying ImageMagick failed to read the file (which is a really common one) and a more rare error is ImageMagick saying they're unable to open the
delegates.xmlfile.Now I have zero knowledge about ImageMagick, so I don't know what any of this really means, or how to fix this.
I think a possible solution would be to completely get rid of Imagick, as was discussed in #13099, but I don't know how difficult it is, since I'm not very knowledgeable about the Nextcloud codebase.
Steps to reproduce
Expected behavior
I expected Nextcloud to generate PDFs and to open office documents like it's supposed to
Installation method
Manual installation
Operating system
Other
PHP engine version
PHP 7.4
Web server
Apache (supported)
Database engine version
MySQL
Is this bug present after an update or on a fresh install?
No response
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "default_phone_region": "NL", "overwritehost": "nextcloud.domain.com", "overwriteprotocol": "https", "overwrite.cli.url": "https:\/\/nextcloud.domain.com", "htaccess.RewriteBase": "\/", "allow_local_remote_servers": true, "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "nextcloud.domain.com" ], "enable_previews": true, "enabledPreviewProviders": { "0": "OC\\Preview\\TXT", "1": "OC\\Preview\\MarkDown", "2": "OC\\Preview\\OpenDocument", "3": "OC\\Preview\\PDF", "4": "OC\\Preview\\MSOffice2003", "5": "OC\\Preview\\MSOfficeDoc", "7": "OC\\Preview\\Image", "8": "OC\\Preview\\Photoshop", "9": "OC\\Preview\\TIFF", "10": "OC\\Preview\\SVG", "11": "OC\\Preview\\Font", "12": "OC\\Preview\\MP3", "13": "OC\\Preview\\Movie", "14": "OC\\Preview\\MKV", "15": "OC\\Preview\\MP4", "16": "OC\\Preview\\AVI", "17": "OC\\Preview\\PNG", "18": "OC\\Preview\\JPEG", "19": "OC\\Preview\\GIF", "20": "OC\\Preview\\BMP", "21": "OC\\Preview\\XBitmap" }, "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "23.0.4.1", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "filelocking.enabled": true, "mail_smtpmode": "smtp", "mail_smtpsecure": "tls", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpauthtype": "LOGIN", "mail_smtpauth": 1, "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "twofactor_enforced": "true", "twofactor_enforced_groups": [], "twofactor_enforced_excluded_groups": [], "memcache.local": "\\OC\\Memcache\\APCu", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "maintenance": false, "updater.secret": "***REMOVED SENSITIVE VALUE***", "loglevel": 2 } }List of activated Apps
Nextcloud Signing status
Nextcloud Logs
Additional info
I'm using Nextcloud on my Synology NAS (DS918+) and I've manually installed it by extracting a zip file into the web folder and to set up a virtual host in the web station app of Synology.
It uses Apache 2.4, and redis, apcu, imagemagick and everything required is enabled.
I access my Nextcloud instance through a reverse proxy, and for this I'm using the NGINX Proxy Manager. If it's necessary, I can supply the NGINX information as well.
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