Internal Server Error #13597

stone212 · 2019-01-15T05:37:05Z

Steps to reproduce

Upgrade NC from 14 to 15 using the instructions here: https://docs.nextcloud.com/server/15/admin_manual/maintenance/manual_upgrade.html (see bug: File Permissions documentation#1142)
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Expected behaviour

I expect a login screen.

Actual behaviour

I get this error:

The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.
Technical details

    Remote Address: <private>
    Request ID: nI04wIe4C2WrAAVG4KBV
    Type: OCP\Files\NotFoundException
    Code: 0
    Message:
    File: /var/www/nextcloud/lib/private/Files/Node/Node.php
    Line: 97


Trace

#0 /var/www/nextcloud/lib/private/Files/Node/Node.php(216): OC\Files\Node\Node->getFileInfo()
#1 /var/www/nextcloud/lib/private/Files/Node/Node.php(117): OC\Files\Node\Node->getPermissions()
#2 /var/www/nextcloud/lib/private/Files/Node/File.php(64): OC\Files\Node\Node->checkPermissions(2)
#3 /var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php(104): OC\Files\Node\File->putContent('/**\n * @copyrig...')
#4 /var/www/nextcloud/lib/private/Template/SCSSCacher.php(309): OC\Files\SimpleFS\SimpleFile->putContent('/**\n * @copyrig...')
#5 /var/www/nextcloud/lib/private/Template/SCSSCacher.php(153): OC\Template\SCSSCacher->cache('/var/www/nextcl...', '339f-319d-jquer...', 'jquery-ui-fixes...', Object(OC\Files\SimpleFS\SimpleFolder), '/core/css')
#6 /var/www/nextcloud/lib/private/Template/CSSResourceLocator.php(109): OC\Template\SCSSCacher->process('/var/www/nextcl...', 'core/css/jquery...', 'core')
#7 /var/www/nextcloud/lib/private/Template/CSSResourceLocator.php(61): OC\Template\CSSResourceLocator->cacheAndAppendScssIfExist('/var/www/nextcl...', 'core/css/jquery...')
#8 /var/www/nextcloud/lib/private/Template/ResourceLocator.php(78): OC\Template\CSSResourceLocator->doFind('css/jquery-ui-f...')
#9 /var/www/nextcloud/lib/private/TemplateLayout.php(286): OC\Template\ResourceLocator->find(Array)
#10 /var/www/nextcloud/lib/private/TemplateLayout.php(195): OC\TemplateLayout::findStylesheetFiles(Array)
#11 /var/www/nextcloud/lib/private/legacy/template.php(211): OC\TemplateLayout->__construct('user', 'files')
#12 /var/www/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php(157): OC_Template->fetchPage(Array)
#13 /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(119): OCP\AppFramework\Http\TemplateResponse->render()
#14 /var/www/nextcloud/lib/private/AppFramework/App.php(118): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\Files\Controller\ViewController), 'index')
#15 /var/www/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php(47): OC\AppFramework\App::main('ViewController', 'index', Object(OC\AppFramework\DependencyInjection\DIContainer), Array)
#16 [internal function]: OC\AppFramework\Routing\RouteActionHandler->__invoke(Array)
#17 /var/www/nextcloud/lib/private/Route/Router.php(297): call_user_func(Object(OC\AppFramework\Routing\RouteActionHandler), Array)
#18 /var/www/nextcloud/lib/base.php(987): OC\Route\Router->match('/apps/files/')
#19 /var/www/nextcloud/index.php(42): OC::handleRequest()
#20 {main}

The file /var/www/nextcloud/lib/private/Files/Node/Node.php exists.

Server configuration

Operating system: Ubuntu 16.04

Web server: Apache2

Database: mariaDB (& redis)

PHP version: 7.0.32

Nextcloud version: 15

Updated from an older Nextcloud/ownCloud or fresh install: from 14

Where did you install Nextcloud from: What does this question mean?

Signing status: What does this question mean?

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

I can't do that because I can't log in.

List of activated apps:

App list

root@nextcloud:/var/www/nextcloud# sudo -u www-data php occ app:list
Enabled:
  - accessibility: 1.1.0
  - activity: 2.8.2
  - cloud_federation_api: 0.1.0
  - comments: 1.5.0
  - dav: 1.8.1
  - federatedfilesharing: 1.5.0
  - files: 1.10.0
  - files_external: 1.6.0
  - files_pdfviewer: 1.4.0
  - files_sharing: 1.7.0
  - files_texteditor: 2.7.0
  - files_trashbin: 1.5.0
  - files_versions: 1.8.0
  - files_videoplayer: 1.4.0
  - firstrunwizard: 2.4.0
  - gallery: 18.2.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.3.0
  - nextcloud_announcements: 1.4.0
  - notifications: 2.3.0
  - oauth2: 1.3.0
  - password_policy: 1.5.0
  - provisioning_api: 1.5.0
  - serverinfo: 1.5.0
  - sharebymail: 1.5.0
  - support: 1.0.0
  - survey_client: 1.3.0
  - systemtags: 1.5.0
  - theming: 1.6.0
  - twofactor_backupcodes: 1.4.1
  - updatenotification: 1.5.0
  - workflowengine: 1.5.0
Disabled:
  - admin_audit
  - encryption
  - federation
  - user_ldap

Nextcloud configuration:

Config report

root@nextcloud:/var/www/nextcloud# sudo -u www-data php occ config:list system  
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nextcloud.mydomain.com",
            "files.mydomain.com"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/nextcloud.mydomain.com",
        "dbtype": "mysql",
        "version": "15.0.2.0",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "theme": "",
        "loglevel": 2,
        "debug": true,
        "maintenance": false,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "PLAIN",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
"updater.release.channel": "stable",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "memcache.locking": "\\OC\\Memcache\\Redis"
    }
}

Are you using external storage, if yes which one: local/smb/sftp/...

No

Are you using encryption: yes/no

No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

No

Client configuration

Browser:

Firefox

Operating system:

Linux

Logs

Web server error log

error.log is blank

Nextcloud log (data/nextcloud.log)

Nextcloud log

Do you really want this?  It looks like a lot of HTML.

Browser log

What do you want here?  I don't get browser errors so do you need this?

The text was updated successfully, but these errors were encountered:

evertvanvliet · 2019-01-26T06:36:15Z

Same issue here, I first upgraded from Ubuntu 16.04 to 18.04 then used the upgrader in nextcloud web to upgrade from 13 to 14. I now have exactly the same issues. My mobile nextcloud app although still works fine. So I guess it has something to do with the changes from PHP 7.0 to 7.2.

I'm still stuck. Did you already found a solution?

evertvanvliet · 2019-01-26T06:38:24Z

My message is:

Nextcloud
Interne serverfout

De server was niet in staat je aanvraag te verwerken.

Stuur de hieronder afgebeelde technische details naar de server beheerder wanneer dit opnieuw gebeurt.

Meer details in de serverlogging,
Technische details

Extern adres: <private>
Aanvraag ID: 5ERGEaxLb1Y47yWch3AX
Type: OCP\Files\NotFoundException
Code: 0
Boodschap:
Bestand: /var/www/html/nextcloud/lib/private/Files/Node/Node.php
Regel: 97

Trace

#0 /var/www/html/nextcloud/lib/private/Files/Node/Node.php(216): OC\Files\Node\Node->getFileInfo()
#1 /var/www/html/nextcloud/lib/private/Files/Node/Node.php(117): OC\Files\Node\Node->getPermissions()
#2 /var/www/html/nextcloud/lib/private/Files/Node/File.php(64): OC\Files\Node\Node->checkPermissions(2)
#3 /var/www/html/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php(104): OC\Files\Node\File->putContent(':root {\n\t\t\t\t--i...')
#4 /var/www/html/nextcloud/lib/private/Template/IconsCacher.php(123): OC\Files\SimpleFS\SimpleFile->putContent(':root {\n\t\t\t\t--i...')
#5 /var/www/html/nextcloud/lib/private/Template/SCSSCacher.php(298): OC\Template\IconsCacher->setIconsCss('/**\n * @copyrig...')
#6 /var/www/html/nextcloud/lib/private/Template/SCSSCacher.php(153): OC\Template\SCSSCacher->cache('/var/www/html/n...', '904f-3223-serve...', 'server.scss', Object(OC\Files\SimpleFS\SimpleFolder), '/nextcloud/core...')
#7 /var/www/html/nextcloud/lib/private/Template/CSSResourceLocator.php(109): OC\Template\SCSSCacher->process('/var/www/html/n...', 'core/css/server...', 'core')
#8 /var/www/html/nextcloud/lib/private/Template/CSSResourceLocator.php(61): OC\Template\CSSResourceLocator->cacheAndAppendScssIfExist('/var/www/html/n...', 'core/css/server...')
#9 /var/www/html/nextcloud/lib/private/Template/ResourceLocator.php(78): OC\Template\CSSResourceLocator->doFind('css/server')
#10 /var/www/html/nextcloud/lib/private/TemplateLayout.php(285): OC\Template\ResourceLocator->find(Array)
#11 /var/www/html/nextcloud/lib/private/TemplateLayout.php(201): OC\TemplateLayout::findStylesheetFiles(Array)
#12 /var/www/html/nextcloud/lib/private/legacy/template.php(210): OC\TemplateLayout->__construct('user', 'files')
#13 /var/www/html/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php(157): OC_Template->fetchPage(Array)
#14 /var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(119): OCP\AppFramework\Http\TemplateResponse->render()
#15 /var/www/html/nextcloud/lib/private/AppFramework/App.php(118): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\Files\Controller\ViewController), 'index')
#16 /var/www/html/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php(47): OC\AppFramework\App::main('ViewController', 'index', Object(OC\AppFramework\DependencyInjection\DIContainer), Array)
#17 [internal function]: OC\AppFramework\Routing\RouteActionHandler->__invoke(Array)
#18 /var/www/html/nextcloud/lib/private/Route/Router.php(297): call_user_func(Object(OC\AppFramework\Routing\RouteActionHandler), Array)
#19 /var/www/html/nextcloud/lib/base.php(987): OC\Route\Router->match('/apps/files/')
#20 /var/www/html/nextcloud/index.php(42): OC::handleRequest()
#21 {main}

stone212 · 2019-01-26T16:03:30Z

For me the problem was file permissions and usually it is specifically the data directory.

rmader · 2019-04-04T18:41:01Z

Since today I get the exact same error. Already reset the permissions, upgraded to latest point release.... @stone212, was anything special about you setup to trigger this?

stone212 · 2019-04-05T05:44:39Z

@treba123 Nothing special but I found the problem was that the file permissions on the data directory were wrong. Do you have a data directory? Are the file permissions correct? I have this note written down under "Nextcloud":

cd /var/www
chown -R www-data:www-data nextcloud
find nextcloud/ -type d -exec chmod 750 {} \;
find nextcloud/ -type f -exec chmod 640 {} \;

rmader · 2019-04-05T10:41:34Z

@stone212: thx for the answer! Yeah that was what I ended up doing, too, on program and data directory. Didn't directly work, but at some point I rebooted again and...well, now it works again :)

The thing is, my data directory is on a smb share, mounted via systemd-automount. So I thought maybe somewhere down that road something is wrong.

prezine · 2019-10-20T10:03:40Z

@treba123 Nothing special but I found the problem was that the file permissions on the data directory were wrong. Do you have a data directory? Are the file permissions correct? I have this note written down under "Nextcloud":
cd /var/www
chown -R www-data:www-data nextcloud
find nextcloud/ -type d -exec chmod 750 {} \;
find nextcloud/ -type f -exec chmod 640 {} \;

Of course helpful, this is a perfect fix

abrahamboray · 2022-10-23T21:18:55Z

@treba123 Nothing special but I found the problem was that the file permissions on the data directory were wrong. Do you have a data directory? Are the file permissions correct? I have this note written down under "Nextcloud":
cd /var/www
chown -R www-data:www-data nextcloud
find nextcloud/ -type d -exec chmod 750 {} \;
find nextcloud/ -type f -exec chmod 640 {} \;

This one has worked for me.
Saved my time boy, thank you.

stone212 added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Jan 15, 2019

stone212 closed this as completed Jan 26, 2019

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Internal Server Error #13597

Internal Server Error #13597

stone212 commented Jan 15, 2019

evertvanvliet commented Jan 26, 2019

evertvanvliet commented Jan 26, 2019 •

edited

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stone212 commented Jan 26, 2019

rmader commented Apr 4, 2019

stone212 commented Apr 5, 2019

rmader commented Apr 5, 2019

prezine commented Oct 20, 2019

abrahamboray commented Oct 23, 2022

Internal Server Error #13597

Internal Server Error #13597

Comments

stone212 commented Jan 15, 2019

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

evertvanvliet commented Jan 26, 2019

evertvanvliet commented Jan 26, 2019 • edited Loading

stone212 commented Jan 26, 2019

rmader commented Apr 4, 2019

stone212 commented Apr 5, 2019

rmader commented Apr 5, 2019

prezine commented Oct 20, 2019

abrahamboray commented Oct 23, 2022

evertvanvliet commented Jan 26, 2019 •

edited

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