SMB/CIFS External Storage App - cannot mount directories with spaces

[jcbdg18]

Steps to reproduce

1. Create a link with External Storage APP connect with SMB/CIFS
2. Mount a Windows network share
3. with a subdirectory with spaces as 'installasjon/10 - Prosjekter'

Expected behaviour

If i mount a Windows share with a subdirectory that has spaces, i get an error:
Share name: lagring
Subdir name: 'installasjon/10 - Prosjekter'

I have tested it with several variations as '\040', or '%20'. Always i get an error. If i mount the share with sub-dir manual on my ubuntu client with smb://.../lagring/installasjon/10%20-%20Prosjekter, it works, but not in the External Storage App.

Actual behaviour

Tell us what happens instead
Cannot mount external directory, I get the error message: 'Some of the configured external mount points are not connected. Please click on the red row(s) for more information'
I get no error in the logs.

Server configuration

Operating system:
Ubuntu 18.04
Web server:
nginx/1.14.0
Database:
psql (PostgreSQL) 10.5
PHP version:
PHP 7.2
Nextcloud version: (see Nextcloud admin page)
13.06
Updated from an older Nextcloud/ownCloud or fresh install:
Updated from 13.05
Where did you install Nextcloud from:
Installed from nextcloud download
Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.
No errors have been found</details>

**List of activated apps:**
<details>
<summary>App list</summary>

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Enabled:

• admin_notifications: 1.0.1
• apporder: 0.5.0
• bruteforcesettings: 1.1.0
• comments: 1.3.0
• dav: 1.4.7
• defaultlinkopen: 1.1.0
• federatedfilesharing: 1.3.1
• federation: 1.3.0
• files: 1.8.0
• files_external: 1.4.1
• files_pdfviewer: 1.2.1
• files_rightclick: 0.8.4
• files_sharing: 1.5.0
• files_texteditor: 2.5.1
• files_trashbin: 1.3.0
• files_versions: 1.6.0
• files_videoplayer: 1.2.0
• gallery: 18.0.0
• logreader: 2.0.0
• lookup_server_connector: 1.1.0
• nextcloud_announcements: 1.2.0
• notifications: 2.1.2
• oauth2: 1.1.1
• onlyoffice: 2.0.2
• password_policy: 1.3.0
• previewgenerator: 1.1.0
• provisioning_api: 1.3.0
• serverinfo: 1.3.0
• sharebymail: 1.3.0
• systemtags: 1.3.0
• theming: 1.4.5
• theming_customcss: 1.1.0
• twofactor_backupcodes: 1.2.3
• twofactor_totp: 1.4.1
• updatenotification: 1.3.0
• user_ldap: 1.3.1
• workflowengine: 1.3.0
  Disabled:
• activity
• admin_audit
• circles
• encryption
• firstrunwizard
• groupfolders
• registration
• survey_client
• user_external

Nextcloud configuration:

Config report

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.dogi.no"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/cloud.dogi.no",
        "dbtype": "pgsql",
        "version": "13.0.5.2",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "default_language": "no",
        "check_for_working_htaccess": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcached_servers": [
            "localhost",
            11211
        ],
        "0": {
            "verify_peer_off": true
        },
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "lost_password_link": "disabled",
        "skeletondirectory": "\/local\/app\/nextcloud\/mycloud.dogi.no\/skeleton"
    }
}

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log

Insert your Nextcloud log here

Browser log

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[nextcloud-bot]

GitMate.io thinks possibly related issues are #7649 (NC 13 - Browsing external storage SMB/CIFS from "Files" app does not occur with simple left click on said directory), #5604 (Can't mount SMB storage), #3789 (External storage), #6993 (Can't mount external storage), and #4730 (Storage).

[jcbdg18]

I can't find any help in one of the other threads. No one som had the same problem?

[the-essay]

Hi,

I'm facing the exact same behavior with a share called "Management - open Projects"
I would be very appreciated for any help.

EDIT: I'm on 14.0.4

[szaimen]

As I cannot reproduce the original issue anymore, I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen.