Ticket Import and Bulk Ticket Import

[mattnis]

No description provided.

[CKCobra]

TicketImports also supports a Comments collection to import the entire conversation. I was testing this previously, by just adding Comments to the Ticket, but it may be better to create a new class for imports and inherit Ticket.

[mattnis]

CKCobra. You are right, I will have to implement comment collection.
The Ticket Import functionality is not documented very well. There are several differences in how fields are used. Looks like Description field is actually used and looks like Comment field is not used. Also, the Comment object uses Value instead of Body. For these reasons, it may be confusing for users if we inherit from Ticket and/or Comment.. I may create a new classes for these.
Thank you.