Is it possible to manipulate Ticket Forms with the wrapper?

[tmargot]

First off, thank you for the wrapper it is amazing!

I need to perform only certain functions on tickets created via certain forms.

A use-case of processing would be:

1. Open a ticket
2. Retrieve all the Ticket Forms from account as documented in Zendesk REST API docs
3. Iterate through the Ticket Form IDs returned and match to the open ticket's ticket_form_id fields.
4. Check to see if matched Ticket Form label contains my predetermined form label prefix and if so process it.

Many thanks,
Tristan

[eneifert]

Hi Tristan,

I have now added the Ticket Form methods found here. Unfortunately I believe there is a problem with the Update Ticket method and DeleteTicketForm methods on the Zendesk side. I will open some tickets right now so hopefully they will get it fixed soon.

But I think everything you need is tested and working :)

Eric

[tmargot]

Thanks Eric, so quick!

[eneifert]

You are welcome :)

Also with regards to DeleteTicketForm I just got this response from Zendesk:

I just replicated this in my account and I believe I know the issue. I also had a 422 error with this
description: "Cannot delete an active ticket form is invalid". That means that the ticket form you are 
trying to delete is active on your account, so it can't be deleted. If you want to delete the form you 
would first want to deactivate it. Sorry this isn't explained in our documentation, but the error message is helpful.