cannot send inline image

[brandlink-james]

By creating the Ticket comment htmlbody with the image content, the image cannot be display on Zendesk.

Image from a RadEditor.Content is like

var ticket = new Ticket { Comment = new Comment { HtmlBody = HttpUtility.HtmlDecode(RadEditor.Content) } }

[mozts2005]

Why not just use a img tag with a data url.

https://css-tricks.com/data-uris/

[brandlink-james]

Yes I have set the HtmlBody with an img tag and a data url. As an example, the Comment Htmlbody is set as
<img alt="" src="data:image/png;base64,/JZzVYxx0kXlm9ertiAXK/wB/wxK9dVgDhJYsAS4PLhgm5YVIwESIIGFR4AzrYXXpqwRCZAACSxYAjRaC7ZpWTESIAESWHgEaLQWXpuyRiRAAiSwYAnQaC3YpmXFSIAESGDhEaDRWnhtyhqRAAmQwIIlQKO1YJuWFSMBEiCBhUeARmvhtSlrRAIkQAILlgCN1oJtWlaMBEiABBYegf8P/khUAXXZgrUAAAAASUVORK5CYII=" style="width: 244px; height: 99px;" />

But it does not work.

Or should I upload the embedded image as an attachment firstly and then, link the img tag with the returned url of the upload image?

[brandlink-james]

Hi Elizabeth,
I have found that when I add an extra field AUTHOR_ID inside the COMMENT, the inline image data inside the HTML_BODY will not work, while without the extra field, it works like a charm.

Also, I have tried to modify your api by setting Expect100Continue to false, and ConnectionClose to true.

As I am still stuck by the inline image, do you have any idea? You see, the AUTHOR_ID is important to match to its COMMENT.

Thank you.

[brandlink-james]

Hi Elizabeth,

I have solved it.

Thanks.

[mozts2005]

How did you solve the issue?

[brandlink-james]

Hi Elizabeth, I have converted the inline image from html base64 to normal binary data, uploaded it and then rewrite the html with the uploaded file's token address.