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Improve "Your browser is not supported" message #377

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miketaylr opened this issue Aug 1, 2017 · 8 comments
Closed

Improve "Your browser is not supported" message #377

miketaylr opened this issue Aug 1, 2017 · 8 comments
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@miketaylr
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Using current Safari

Your browser is not supported.
Unfortunately this browser does not support the web technology that powers Firefox Send. You’ll need to try another browser. We recommend Firefox!

I assume we're doing some kind of feature detection here -- and that this isn't a bug? -- and without wanting to create a ton of work, would it be possible to show a message that is more descriptive?

c.f., https://twitter.com/jiaaro/status/892474085262991360

@miketaylr
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(or maybe this is a WONTFIX, i dunno, i don't run this show)

@pdehaan
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pdehaan commented Aug 1, 2017

@miketaylr I think this is the relevant bit from the FAQ:
https://github.com/mozilla/send/blob/master/docs/faq.md#why-is-my-browser-not-supported

But yeah, a mention of GCM and a link to the FAQ would be 👍 on that /unsupported page.

@miketaylr
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A link to the FAQ for sure! Thanks!

@jdriscoll
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@pdehaan
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pdehaan commented Aug 2, 2017

I can confirm that it works in Safari 11 (Technology Preview) on macOS Sierra.

firefox_send

Figure 1: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.1.32 (KHTML, like Gecko) Version/11.0 Safari/604.1.32


But I get the "Your browser is not supported." message on Safari 10 (current "Release" channel).

firefox_send

Figure 2: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

@pdehaan
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pdehaan commented Aug 2, 2017

I know I'm not a average user, but it may also be nice to show the user's User Agent string below that "Your browser is not supported" heading, although I guess I'm also not convinced that arming a user with that obscure string would solve any immediate issues.

@ghost
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ghost commented Aug 2, 2017

Adding a link to the FAQ is a good idea

@ghost ghost added this to the Elegant Eagle milestone Aug 2, 2017
@OllyHodgson
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As someone commented on Reddit, the message currently tells Firefox for iOS users to try using Firefox (due to the aforementioned limitations with Safari / webkit). Perhaps it could be worded a bit better in that scenario?

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4 participants