bug: Failed to fetch 3221225781

[musulkaka]

Apologies, something's amiss!

Jan's in beta. Find troubleshooting guides here or reach out to us on Discord for assistance.

Environment details

• Operating System: [Windows 10]
• Jan Version: [0.4.4]
• Processor: [Intel(R) Xeon(R) CPU E5-2440 0 @ 2.40GHz 6 Cores]
• RAM: [16GB]
• Any additional relevant hardware specifics: [Radeon RX 570 Series]

server logs - not enough rights

[chenfengyanyu]

I encountered the same problem.

[imtuyethan]

I was trying to close epic: #1430
Is there anything we want from the users to debug this?

[hahuyhoang411]

@musulkaka Can you try to delete the model and redownload it? I encounter the same issue when my Internet is not stable and the downloaded model file is corrupted.

cc @chenfengyanyu

[SVA-dev]

@hahuyhoang411 This will not help, because the program cannot be such that every damaged model is loaded. I've faced this problem too, and it happens to every model.

[Van-QA]

hi @SVA-dev, can you try this approach?

1. Try wiping the Jan folder, and reopening the Jan app and see if the issue resolved.
2. Go to jan folder / extensions / @janhq / inference-nitro-extension / dist / bin / your OS / nitro => try to start the nitro manually and see if any errors are displayed.
3. Resolve errors from your side until Nitro is properly started with no issues.
4. Reopen and double check the Jan app again.

For the error code 3221225781, most likely your Nitro will not be able to start, please follow the error log from Windows, and install the missing library if required

cc: @musulkaka

[SVA-dev]

@Van-QA ←[93m\←[94m/←[93m ←[94m ←[93m ←[94m ←[0m
←[0m20240127 08:34:23.177000 UTC 4936 INFO Nitro version: - main.cc:44
20240127 08:34:23.178000 UTC 4936 INFO Server started, listening at: 127.0.0.1:3928 - main.cc:48
20240127 08:34:23.178000 UTC 4936 INFO Please load your model - main.cc:49
20240127 08:34:23.178000 UTC 4936 INFO Number of thread is:12 - main.cc:52
20240127 08:34:23.209000 UTC 4936 INFO Not found models folder, start server as usual - llamaCPP.h:2510

[Van-QA]

@SVA-dev Glad to know that your Nitro can start without any issues.
Please share with us:

• Your OS
• Your spec: CPU serial, memory
• Your App.log

And also double check if your hardware meet Jan app 's requirement

By any chance, have you gone through this document? https://jan.ai/troubleshooting/somethings-amiss/

If possible, you can try this workaround approach if your Jan app's path includes any non-latin symbol: #1713 (comment)

[SVA-dev]

@Van-QA
Windows 10 Pro - 21H1 (64 bit)
CPU - 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz
Memory - 16,0 Gb.
Video - GeForce RTX 3060 ti
Version Video Driver - 551.23

[Glashkoff]

Processor: [Intel(R) Xeon(R) CPU E5-2440 0 @ 2.40GHz 6 Cores]

CPU - 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

I see that in the thread, there may be different issues. Because in the first case, the error is due to Nitro.exe not starting on a Xeon processor without AVX2 instructions. In the second case, it's something else.

[louis-menlo]

cc @hiro-v, missing VC++ redistributables component.
Related issue #1683

[louis-menlo]

Please help try this, we will update the installation step / docs on this.
#1683 (comment)

[louis-menlo]

Addressed in Nightly Build 0.4.6-273