diff --git a/inspirehep/modules/literaturesuggest/tasks.py b/inspirehep/modules/literaturesuggest/tasks.py
index e220a09bf5..1ddf3e952c 100644
--- a/inspirehep/modules/literaturesuggest/tasks.py
+++ b/inspirehep/modules/literaturesuggest/tasks.py
@@ -255,14 +255,14 @@ def curation_ticket_context(user, obj):
         arxiv_ids + dois + report_numbers + ['(#{0})'.format(recid)]
     ))
 
-    references = obj.extra_data.get('formdata').get('references')
+    references = obj.extra_data.get('formdata', {}).get('references')
     user_comment = obj.extra_data.get('formdata', {}).get('extra_comments', '')
 
     return dict(
         recid=recid,
         record_url=record_url,
         link_to_pdf=link_to_pdf,
-        email=user.email,
+        email=user.email if user else '',
         references=references,
         user_comment=user_comment,
         subject=subject
diff --git a/inspirehep/modules/workflows/tasks/submission.py b/inspirehep/modules/workflows/tasks/submission.py
index 1ac09774e6..b8a110fccc 100644
--- a/inspirehep/modules/workflows/tasks/submission.py
+++ b/inspirehep/modules/workflows/tasks/submission.py
@@ -81,10 +81,7 @@ def create_ticket(template,
     @wraps(create_ticket)
     def _create_ticket(obj, eng):
         user = User.query.get(obj.id_user)
-        if not user:
-            obj.log.error(
-                "No user found for object %s, skipping ticket creation", obj.id)
-            return
+
         context = {}
         if context_factory:
             context = context_factory(user, obj)
@@ -95,7 +92,7 @@ def _create_ticket(obj, eng):
                 u'To: {requestors} Queue: {queue}'.format(
                     queue=queue,
                     subject=context.get('subject'),
-                    requestors=user.email,
+                    requestors=user.email if user else '',
                 )
             )
             return
@@ -106,7 +103,7 @@ def _create_ticket(obj, eng):
                          queue,
                          template,
                          context,
-                         user.email,
+                         user.email if user else '',
                          recid,
                          ticket_id_key)
 
diff --git a/tests/integration/workflows/conftest.py b/tests/integration/workflows/conftest.py
index 5e5af81975..9a4cdb00d4 100644
--- a/tests/integration/workflows/conftest.py
+++ b/tests/integration/workflows/conftest.py
@@ -50,22 +50,33 @@ def workflow_app():
     .. deprecated:: 2017-09-18
        Use ``app`` instead.
     """
-    app = create_app(
-        BEARD_API_URL="http://example.com/beard",
-        DEBUG=True,
-        CELERY_ALWAYS_EAGER=True,
-        CELERY_RESULT_BACKEND='cache',
-        CELERY_CACHE_BACKEND='memory',
-        CELERY_EAGER_PROPAGATES_EXCEPTIONS=True,
-        PRODUCTION_MODE=True,
-        LEGACY_ROBOTUPLOAD_URL=(
-            'http://localhost:1234'
-        ),
-        MAGPIE_API_URL="http://example.com/magpie",
-        WORKFLOWS_MATCH_REMOTE_SERVER_URL="http://legacy_search.endpoint/",
-        WORKFLOWS_FILE_LOCATION="/",
-        WTF_CSRF_ENABLED=False,
-    )
+    RT_URL = "http://rt.inspire"
+
+    with requests_mock.Mocker() as m:
+        m.register_uri(
+            requests_mock.ANY,
+            re.compile('.*' + RT_URL + '.*'),
+            status_code=200,
+            text='Status 200'
+        )
+
+        app = create_app(
+            BEARD_API_URL="http://example.com/beard",
+            DEBUG=True,
+            CELERY_ALWAYS_EAGER=True,
+            CELERY_RESULT_BACKEND='cache',
+            CELERY_CACHE_BACKEND='memory',
+            CELERY_EAGER_PROPAGATES_EXCEPTIONS=True,
+            PRODUCTION_MODE=True,
+            LEGACY_ROBOTUPLOAD_URL=(
+                'http://localhost:1234'
+            ),
+            MAGPIE_API_URL="http://example.com/magpie",
+            WORKFLOWS_MATCH_REMOTE_SERVER_URL="http://legacy_search.endpoint/",
+            WORKFLOWS_FILE_LOCATION="/",
+            WTF_CSRF_ENABLED=False,
+            CFG_BIBCATALOG_SYSTEM_RT_URL=RT_URL
+        )
 
     with app.app_context():
         yield app
@@ -130,6 +141,15 @@ def mocked_external_services(workflow_app):
             status_code=200,
             json={'phonetic_blocks': {}},
         )
+        requests_mocker.register_uri(
+            requests_mock.ANY,
+            re.compile(
+                '.*' +
+                workflow_app.config['CFG_BIBCATALOG_SYSTEM_RT_URL'] +
+                '/ticket/new.*'
+            ),
+            status_code=200,
+        )
 
         yield