Random ticket number

[guestisp]

Ticket number should be created randomly (or with something not easily guessable)

[freescout-helpdesk]

This can be implemented as a global option allowing to set ticket number generation method:

• sequential
• random

It can be added instead of Next Conversation option:

[guestisp]

Random with letters and numbers or only numbers? I can work on this today or tomorrow

[freescout-helpdesk]

Conversation number (as dropdown, it would allow to add other formats if needed):

• Sequential number
• Random number
• Random numbers and letters

Max. 7 digits/numbers, longer ticket numbers may break the design.

Next Conversation # - keep it for now, just comment it out. Maybe somebody will need it.

[guestisp]

Can we use jQuery or something similiar ?

[freescout-helpdesk]

jQuery is already included in the project (see usage in /public/js/main.js)

[guestisp]

Yes, I seen.
Just a simple question: I have to add a simple javascript to be used in general.blade.php.
With a @section('javascript') i'm able to do, but it doesn't get minified. Is this an issue or do you have a way to minify javascript when called from a single view ?

[freescout-helpdesk]

Add function call to the bottom of the template:

@section('javascript')
    @parent
    initGeneralSettings();
@endsection

and add initGeneralSettings() function to the main.js