diff --git a/install_files/ansible-base/roles/build-securedrop-app-code-deb-pkg/files/usr.sbin.apache2 b/install_files/ansible-base/roles/build-securedrop-app-code-deb-pkg/files/usr.sbin.apache2
index 7f3f80e29a..63282e1439 100644
--- a/install_files/ansible-base/roles/build-securedrop-app-code-deb-pkg/files/usr.sbin.apache2
+++ b/install_files/ansible-base/roles/build-securedrop-app-code-deb-pkg/files/usr.sbin.apache2
@@ -267,7 +267,6 @@
   /var/www/securedrop/static/i/toronion.png r,
   /var/www/securedrop/static/i/hand_with_fingerprint.png r,
   /var/www/securedrop/static/i/success_checkmark.png r,
-  /var/www/securedrop/static/i/relieved_face.png r,
   /var/www/securedrop/static/i/server_upload.png r,
   /var/www/securedrop/static/i/tipbox/tipbox-hed-j-all.png r,
   /var/www/securedrop/static/i/tipbox/tipbox-hed-submit1.png r,
diff --git a/securedrop/source_templates/lookup.html b/securedrop/source_templates/lookup.html
index 7ab23a4be2..672ecb6ce7 100644
--- a/securedrop/source_templates/lookup.html
+++ b/securedrop/source_templates/lookup.html
@@ -6,12 +6,10 @@
 
   {% if flagged and not haskey %}
     <div class="flash notification">
-      <img src="{{ url_for('static', filename='i/relieved_face.png')  }}" alt="relieved-face" class="icon">
       <div class="message">
-        <strong>{{ gettext('Whew, it’s you! Now, the embarrassing part...') }}</strong>
-        <p>{{ gettext('Our servers experienced an unusual surge of new activity, when you last visited. To err on the side of caution, we put a hold on sending all files and messages from that day through to our journalists.') }}</p>
-
-        <p>{{ gettext('Now that we know you’re really a human, though, we’ll get your previous submission into the hands of a journalist straight away. We’re sorry for the delay. Please do check back again in a week or so.') }}</p>
+        <strong>{{ gettext('Sorry we haven\'t responded yet!') }}</strong>
+        <p>{{ gettext('Our SecureDrop recently experienced a surge of activity. For security reasons, the creation of a two-way communication channel was delayed until you checked in again.') }}</p>
+        <p>{{ gettext('Please rest assured that we were able to download your submission, and check back again later for a reply.') }}</p>
       </div>
     </div>
   {% endif %}
diff --git a/securedrop/static/i/relieved_face.png b/securedrop/static/i/relieved_face.png
deleted file mode 100644
index 872fe2c937..0000000000
Binary files a/securedrop/static/i/relieved_face.png and /dev/null differ