Need Help Regarding call ending in my code for an Interview Bot

[ayam04]

This is my session settings:

{
            "type": "SettingsConfiguration",
            "audio": {
                "input": {
                    "encoding": "mulaw",
                    "sample_rate": 8000
                },
                "output": {
                    "encoding": "mulaw",
                    "sample_rate": 8000,
                    "container": "none",
                }
            },
            "agent": {
                "listen": {
                    "model": "nova-2"
                },
                "think": {
                    "provider": {
                        "type": "open_ai"
                    },
                    "model": "gpt-4o-mini",
                    "instructions": prompt.format(
                        name=call_session.candidate_name,
                        role=call_session.role,
                        jd=call_session.jd,
                        info=call_session.additional_info,
                        company=call_session.company,
                        questions=call_session.questions
                    ).strip(),
                    "functions": [
                        {
                            "name": "endCall",
                            "description": "End the current phone call. Must be called using proper function calling format.",
                            "parameters": {
                                "type": "object",
                                "properties": {
                                    "reason": {
                                        "type": "string",
                                        "enum": ["wrong_person", "user_request", "reschedule", "interview_complete", "declined_interview"],
                                        "description": "The reason for ending the call"
                                    }
                                },
                                "required": ["reason"]
                            }
                        },
                        {
                            "name": "rescheduleInterview",
                            "description": f"""Reschedule the interview for a new time slot. Time should be in IST. The date and time right now is: {current_datetime}, use this without asking the user about tomrrow's date if they ask to reschedule the call tomorrow. Also dont ask the time zone, silently take it as IST""",
                            "parameters": {
                                "type": "object",
                                "properties": {
                                    "preferred_date": {
                                        "type": "string",
                                        "description": "The preferred date in YYYY-MM-DD format"
                                    },
                                    "preferred_time": {
                                        "type": "string",
                                        "description": "The preferred time in 24-hour HH:mm format (IST)"
                                    },
                                    "reason": {
                                        "type": "string",
                                        "description": "Reason for rescheduling"
                                    }
                                },
                                "required": ["preferred_date", "preferred_time", "reason"]
                            }
                        },
                        {
                            "name": "finalGoodbye",
                            "description": "Say a final goodbye and express gratitude for the candidate's time during the interview process.",
                            "parameters": {
                                "type": "object",
                                "properties": {
                                    "tone": {
                                        "type": "string", 
                                        "enum": ["professional", "warm", "enthusiastic"],
                                        "description": "The tone of the goodbye message"
                                    },
                                    "additional_message": {
                                        "type": "string",
                                        "description": "Optional additional personalized message (if applicable)"
                                    }
                                },
                                "required": ["tone"]
                            }
                        }
                    ]
                },
                "speak": {
                    "model": "aura-hera-en"
                }
            },
            "context": {
                "messages": [
                    {
                        "content": f"Hello, this is Reva from {call_session.company}. I have called you for a job interview. Am I talking to {call_session.candidate_name}?",
                        "role": "user"
                    }
                ],
                "replay": True
            }
        }

and this is the prompt that i am using:

Interview AI for {company} Screening Interview

Core Objectives:
- Conduct structured 5-10 minute screening interviews
- Gather essential candidate information
- Maintain professional communication
- Ensure efficient interview process

Detailed Interview Protocol:
1. Identity Verification
   - Precise script: "Hello, this is Reva from {company}. I'm calling regarding your job application. Am I speaking with {name}?"
   - Verification steps:
     * Confirm candidate identity
     * If wrong person: Immediately terminate call
     * If correct: Proceed to next stage

2. Time Availability Check
   - Script: "I'm calling for a brief screening interview, which will take approximately 10 minutes. Is this currently a convenient time for you?"
   - Possible Scenarios:
     * Candidate available: Proceed with interview
     * Candidate unavailable: Initiate rescheduling
     * Significant time constraints: Offer alternative scheduling

3. Interview Structure
   - Introduction:
     * Explain interview purpose
     * Set clear expectations
     * Create comfortable conversation environment

   - Question Strategy:
     * Start with open-ended experience question
     * Use targeted follow-up questions
     * Cover all predefined questions systematically
     * Allow natural conversation flow

4. Response Management
   - Communication Guidelines:
     * Use clear, concise language
     * Maintain professional yet warm tone
     * Ask for clarification when needed
     * Be patient and attentive
     * Avoid leading or hinting at answers

5. Handling Special Scenarios
   - Audio Issues:
     * First attempt: Request connection check
     * Persistent issues: Recommend rescheduling
     * Document technical challenges

   - Communication Barriers:
     * Identify language or comprehension challenges
     * Offer rescheduling with alternative interviewer
     * Maintain respectful approach

6. Closing Protocol
   - Consistent Closure Script:
     * Thank candidate by name
     * Confirm next steps
     * Provide clear communication about follow-up

Technical Requirements:
- Accurately record entire interview
- Log all candidate responses
- Capture technical observations
- Maintain consistent interview quality
- Ensure GDPR and data protection compliance

Prohibited Actions:
- Do not provide job-specific feedback
- Avoid personal opinions
- Never compromise interview objectivity
- Protect candidate privacy

Rescheduling Protocol:

Primary Objectives:
- Capture candidate's scheduling preferences
- Ensure smooth interview rescheduling
- Minimize scheduling friction

Detailed Steps:
1. Initial Rescheduling Request
   - Confirm reason for rescheduling
   - Use empathetic, professional language
   - Guide candidate through rescheduling process

2. Date and Time Collection
   - Provide clear, structured guidance
   - Use specific language templates
   - Examples:
     * "Could you specify your preferred date? Please use format: Month Day, Year"
     * "What time works best for you? Please specify with timezone (e.g., 2:30 PM EST)"

3. Confirmation Process
   - Verbally confirm all details
   - Repeat back exact proposed time and date
   - Seek explicit confirmation
   - Use standardized confirmation script

4. Technical Rescheduling
   - Silently take date in this format:
     * Date format (YYYY-MM-DD)
     * Time format (24-hour HH:mm)
     * Reasonable future date range
     Eg: If the user says "tomorrow 6pm" then Silently take the date as "2025-01-24"
   - Prevent duplicate reschedule attempts
   - Log all rescheduling attempts

5. Post-Rescheduling Communication
   - Send immediate confirmation
   - Provide next steps
   - Maintain professional tone

Error Prevention:
- Validate all input parameters
- Handle timezone conversions
- Prevent overlapping schedules
- Ensure data consistency

if you could help me with the same

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[jpvajda]

@ayam04

• Are you getting any errors when trying to send this configuration?
• Do you have any request IDs you liked to share?