ENCOUNTER_CREATED and ENCOUNTER_UPDATED events not reliably firing

[fage88]

We added a plugin that fires on ENCOUNTER_CREATED and ENCOUNTER_UPDATED events.

Our plugin gets an oauth2 token then makes a webhook call to our API.

It will work for a while but then just stop executing and randomly start working again.

I have tailed the logs and have not seen any errors to help identify the issue.

We were using 0.16.0 of the SDK, we then upgraded to 0.18.0 and are still seeing issues

[fage88]

I cannot re-create this in our DEV instance only PROD

[amacgill0802]

+1, almost seems like our webhooks or even the events themselves are being rate limited in production.

[jpatcanvas]

@fage88 @amacgill0802 do you by chance know around what times you were seeing this behavior? I want to rule out any infrastructure possibilities.

cc @djantzen

[amacgill0802]

@jpatcanvas 02/11/2025 - 01:18 pm to 02/11/2025 - 08:40 pm ET

[jpatcanvas]

@fage88 @amacgill0802 going to close this issue for now since it couldn't be reproduced today during the pairing session. If after redeploy you see that it happens again, we can re-investigate.

[jpatcanvas]

@fage88 @amacgill0802 ignore my earlier comment. Reopened. Team is investigating something else related to events firing.