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Can't connect to server error message shown when switched regions in the VPN panel when connected via Already purchased VPN link in desktop 2 #28941

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MadhaviSeelam opened this issue Mar 7, 2023 · 1 comment
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bug closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. feature/vpn OS/Desktop QA/Test-Plan-Specified QA/Yes

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@MadhaviSeelam
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MadhaviSeelam commented Mar 7, 2023

Description

This issue specifically relates to clicking the link Already purchased VPN in onboarding/Buy modal after logging into desktop 2 with existing prod VPN credentials. In this case, after successfully logging, I didn't click Refresh Brave VPN button, instead clicked VPN button =>Already purchased VPN link in the Buy modal. When I toggle On from Disconnected to Connected, it was successfully connected. However, it failed with Can't connect to server error message error when switched from default locale US ( West) to Canada.

Steps to Reproduce

  1. Install 1.49.118
  2. launch Brave
  3. enable brave://flags/#brave-vpn
  4. login to desktop 2 with already purchased Brave prod VPN credentials
  5. click on VPN button next to hamburger menu
  6. click Already purchased VPN link
  7. successfully connected when toggled On from Disconnected to Connected in the VPN panel
  8. select another region Canada

Actual result:

Can't connect to server error message shown

2023-03-07_09h41_43.2.mp4

Unfortunately I didn't grab logs today. These logs are from yesterday's testing with same scenario.

[27952:26596:0306/133735.035:WARNING:CONSOLE(952)] "Connection has failed", source: chrome-untrusted://vpn-panel.top-chrome/brave_vpn_panel.bundle.js (952)

Expected result:

Brave VPN should connect successfully to other regions without errors

Reproduces how often:

Easily

Brave version (brave://version info)

Brave | 1.49.118 Chromium: 111.0.5563.50 (Official Build) (64-bit)
-- | --
Revision | 39f3dfc5023fe60997adc4f6cf5439cfa3e6968a-refs/branch-heads/5563@{#903}
OS | Windows 11 Version 22H2 (Build 22621.1265)

Version/Channel Information:

  • Can you reproduce this issue with the current release? Yes
  • Can you reproduce this issue with the beta channel? N/A
  • Can you reproduce this issue with the nightly channel? N/A

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields?
  • Does the issue resolve itself when disabling Brave Rewards?
  • Is the issue reproducible on the latest version of Chrome?

Miscellaneous Information:

@bsclifton @mattmcalister
@mattmcalister mattmcalister added the closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. label Oct 14, 2024
@mattmcalister
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Closing as stale

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Labels
bug closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. feature/vpn OS/Desktop QA/Test-Plan-Specified QA/Yes
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