Windows client issues

[ghost]

Platform & OS Version
Client windows 7
zoneminder ubuntu 18.04

The version of zmNinja you are reporting:

latest

The version of ZoneMinder you are using:
1.32.2

Device details:

Windows 7

Details

ZmNinja authenticates fine however nothing works after that.

Debug Logs (if applicable)

<insert debug logs here, please make sure they are within the 
`Nov 2, 2018 08:56:42 AM http://192.168.0.66/zm/index.php=>Logging out of any existing ZM sessions...
DataModel.js:2856 CURRENT SERVER: 
filelogger.min.js:6 Nov 2, 2018 08:56:42 AM zmAutologin called
filelogger.min.js:6 Nov 2, 2018 08:56:42 AM Checking if reCaptcha is enabled in ZM...
filelogger.min.js:6 Nov 2, 2018 08:56:42 AM ZM has recaptcha disabled - good
filelogger.min.js:6 Nov 2, 2018 08:56:43 AM zmAutologin successfully logged into Zoneminder
ionic.bundle.js:26799 TypeError: Cannot read property 'length' of undefined
    at getAuthKey (file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/js/DataModel.js:398:30)
    at Object.getAuthKey (file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/js/DataModel.js:1787:18)
    at file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/js/app.js:1304:24
    at file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/lib/ionic/js/ionic.bundle.js:24536:13
    at processQueue (file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/lib/ionic/js/ionic.bundle.js:29132:28)
    at file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/lib/ionic/js/ionic.bundle.js:29148:27
    at Scope.$eval (file:///C:/Users/Ian/AppData/Local/Programs/zmninjapro/resources/app.asar/www/lib/ionic/js/ionic.bundle.js:30400:28)`` quotes so they are formatted properly>

Thanks!

[pliablepixels]

You seem to be having authentication problems. Can you send me an email - pliablepixels at gmail

[pliablepixels]

Give this a go https://drive.google.com/drive/folders/1QIbVCWFctJ6GA3yziVVZDGRVwLqX0TBN?usp=sharing

If it doesn't work, please send me full logs (not just the excerpt)

[ghost]

Hi

Done as suggested but got same.

Failed to load resource: net::ERR_FILE_NOT_FOUND
index.html:171 ******* PLATFORM READY ****
filelogger.min.js:6 2018-11-02T14:28:16.767Z ******* app .run device ready
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Device is ready
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM You are running on desktop
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM configureStorageDB:localforage driver for storage:asyncStorage
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM localforage driver:asyncStorage
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Cloud settings plugin not found, skipping cloud sync...
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Cloudsync operation complete, continuing...
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM >>>>No data to import....
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Retrieving language before init is called...
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM No language set, switching to en
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Device Language is:en
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM >>>>Language to be used:en
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Language file loaded, continuing with rest
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM ZMData init: checking for stored variables & setting up log file
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Checking for new version updates...
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Checking for news updates
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Setting up POST LOGIN timer
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM Setting up pause and resume handler AFTER language is loaded...
filelogger.min.js:6 Nov 2, 2018 02:28:16 PM user profile encrypted, decoding...
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM Setting DataModel init bandwidth to: highbw
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM DataModel init retrieved store loginData
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM Inside init-complete in app.js: All init over, going to portal login
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM Entering Portal Main
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM User credentials are provided
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM not checking for touchID
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM Cancelling zmAutologin timer
filelogger.min.js:6 Nov 2, 2018 02:28:17 PM http://192.168.0.66/zm/index.php=>Logging out of any existing ZM sessions...
filelogger.min.js:6 Nov 2, 2018 02:28:18 PM zmAutologin called
filelogger.min.js:6 Nov 2, 2018 02:28:18 PM Checking if reCaptcha is enabled in ZM...
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM ZM has recaptcha disabled - good
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM zmAutologin successfully logged into Zoneminder
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM Deferring auth key, as monitorId unknown
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM Stream authentication construction: undefined
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM API Error handler: going to login getAPI returned error: "-1.-1.-1"
filelogger.min.js:6 Nov 2, 2018 02:28:19 PM --------->Setting up network state handlers....
filelogger.min.js:6 Nov 2, 2018 02:28:20 PM http://192.168.0.66/zm/index.php=>Logging out of any existing ZM sessions...
filelogger.min.js:6 Nov 2, 2018 02:28:20 PM zmAutologin called
filelogger.min.js:6 Nov 2, 2018 02:28:20 PM Checking if reCaptcha is enabled in ZM...
filelogger.min.js:6 Nov 2, 2018 02:28:21 PM ZM has recaptcha disabled - good
filelogger.min.js:6 Nov 2, 2018 02:28:21 PM zmAutologin successfully logged into Zoneminder
filelogger.min.js:6 Nov 2, 2018 02:28:21 PM Deferring auth key, as monitorId unknown
filelogger.min.js:6 Nov 2, 2018 02:28:21 PM Stream authentication construction: undefined
filelogger.min.js:6 Nov 2, 2018 02:28:21 PM In Auth State trans: Not logged in, requested to go to {"data":{"requireLogin":false},"cache":false,"url":"/invalidapi","templateUrl":"templates/invalidapi.html","controller":"zmApp.InvalidApiCtrl","name":"app.invalidapi"}

[pliablepixels]

Is it possible for me to get access to the ZM portal with a test account? If so, please email access

[pliablepixels]

Works for me:

Make sure your settings match (and make sure your zmNinja version shows 1.3.029 in logs)

[ghost]

Working now. Thanks the help.

[pliablepixels]

sounds good.