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zmNinja mobile stuck at "Loading Monitors" #1038

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amasidlover opened this issue Feb 14, 2021 · 3 comments
Closed

zmNinja mobile stuck at "Loading Monitors" #1038

amasidlover opened this issue Feb 14, 2021 · 3 comments

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@amasidlover
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1.6.004 zmNinja version


Gentoo Linux; zoneMinder 1.34.5


Android 9 - (47.2.A.11.228 build for Sony XPeria XZ1)


**Did you build the package from source code yourself?** No



zmNinja 'stops' at Loading Monitors - the debug logs show a '500' error but no details of what the error was; likewise the server shows:

192.168.0.61 - - [14/Feb/2021:15:32:54 +0000] "GET /zoneminder/api/configs/viewByName/ZM_MIN_STREAMING_PORT.json?&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJab25lTWluZGVyIiwiaWF0IjoxNjEzMzE2MjA4LCJleHAiOjE2MTMzMjM0MDgsInVzZXIiOiJhZG1pbiIsInR5cGUiOiJhY2Nlc3MifQ.tufefcu5IjVQdQEn_Nf1Lt-DK44jG-vM7oELtjaacqg HTTP/1.1" 500 529

but there appears to be no error associated with it in ssl_error_log.

Feb 14, 2021 03:55:00:000 PM INFO ******* app .run device ready
Feb 14, 2021 03:55:00:004 PM INFO Device is ready
Feb 14, 2021 03:55:00:004 PM INFO setting size
Feb 14, 2021 03:55:00:005 PM DEBUG UA is mozilla/5.0 (linux; android 9; g8341 build/47.2.a.11.228; wv) applewebkit/537.36 (khtml, like gecko) version/4.0 chrome/88.0.4324.152 mobile safari/537.36
Feb 14, 2021 03:55:00:006 PM INFO You are running on android
Feb 14, 2021 03:55:00:007 PM DEBUG Inside configureStorageDB
Feb 14, 2021 03:55:00:008 PM DEBUG configureStorageDB: trying order:["asyncStorage","localStorageWrapper"]
Feb 14, 2021 03:55:00:047 PM INFO configureStorageDB:localforage driver for storage:asyncStorage
Feb 14, 2021 03:55:00:048 PM DEBUG configureStorageDB:Making sure this storage driver works...
Feb 14, 2021 03:55:00:056 PM DEBUG resize/orient: 360(w) * 568(h)
Feb 14, 2021 03:55:00:075 PM DEBUG configureStorageDB:test get/set worked, this driver is ok...
Feb 14, 2021 03:55:00:077 PM INFO localforage driver:asyncStorage
Feb 14, 2021 03:55:00:078 PM INFO CloudSync: Syncing with cloud if enabled...
Feb 14, 2021 03:55:00:082 PM INFO user profile encrypted, decoding...
Feb 14, 2021 03:55:00:096 PM DEBUG deobfuscate: before:1662 after:5799 scheme:lzs
Feb 14, 2021 03:55:00:097 PM INFO Found valid local configuration, overwriting cloud settings...
Feb 14, 2021 03:55:00:112 PM INFO local data synced with cloud...
Feb 14, 2021 03:55:00:115 PM INFO Cloudsync operation complete, continuing...
Feb 14, 2021 03:55:00:117 PM INFO >>>>No data to import....
Feb 14, 2021 03:55:00:118 PM INFO Updating statusbar
Feb 14, 2021 03:55:00:124 PM INFO Retrieving language before init is called...
Feb 14, 2021 03:55:00:127 PM INFO App Version: 1.6.004
Feb 14, 2021 03:55:00:129 PM INFO No language set, switching to en
Feb 14, 2021 03:55:00:132 PM INFO Device Language is:en
Feb 14, 2021 03:55:00:133 PM INFO >>>>Language to be used:en
Feb 14, 2021 03:55:00:135 PM DEBUG isFirstUse returned: false
Feb 14, 2021 03:55:00:136 PM DEBUG last state=app.log param=[object Object]
Feb 14, 2021 03:55:00:136 PM INFO Language file loaded, continuing with rest
Feb 14, 2021 03:55:00:137 PM INFO ZMData init: checking for stored variables & setting up log file
Feb 14, 2021 03:55:00:141 PM INFO Checking for new version updates...
Feb 14, 2021 03:55:00:232 PM INFO Setting up pause and resume handler AFTER language is loaded...
Feb 14, 2021 03:55:00:232 PM DEBUG Android detected, using cordova-multiwindow plugin for onStop/onStart instead
Feb 14, 2021 03:55:00:239 PM INFO user profile encrypted, decoding...
Feb 14, 2021 03:55:00:253 PM DEBUG deobfuscate: before:1662 after:5799 scheme:lzs
Feb 14, 2021 03:55:00:267 PM INFO Setting NVR init bandwidth to: highbw
Feb 14, 2021 03:55:00:267 PM INFO NVR init retrieved store loginData, marking init as complete
Feb 14, 2021 03:55:00:268 PM DEBUG Setting cordova header X-ZmNinja to zmNinja_1.6.004
Feb 14, 2021 03:55:00:268 PM INFO >>>> Disabling strict SSL checking (turn off in Dev Options if you can't connect)
Feb 14, 2021 03:55:00:271 PM INFO >>> Android: enabling inline image view for self signed certs
Feb 14, 2021 03:55:00:272 PM INFO Inside init-complete in app.js: All init over, going to portal login
Feb 14, 2021 03:55:00:281 PM DEBUG --> SSL is permissive, will allow any certs. Use at your own risk.
Feb 14, 2021 03:55:00:324 PM INFO Entering Portal Main
Feb 14, 2021 03:55:00:436 PM DEBUG Inside Portal login Enter handler
Feb 14, 2021 03:55:00:436 PM INFO User credentials are provided
Feb 14, 2021 03:55:00:437 PM INFO not checking for touchID
Feb 14, 2021 03:55:00:438 PM DEBUG unlock called with check PIN=true
Feb 14, 2021 03:55:00:438 PM DEBUG PIN code entered is correct, or there is no PIN set
Feb 14, 2021 03:55:00:439 PM INFO Cancelling zmAutologin timer
Feb 14, 2021 03:55:00:440 PM DEBUG ------> Not starting login timer for token. We will start a one time timer when we know how soon the access token will live
Feb 14, 2021 03:55:00:441 PM DEBUG Inside _doLogin()
Feb 14, 2021 03:55:00:442 PM DEBUG No need for re-captcha checks with tokens
Feb 14, 2021 03:55:00:442 PM DEBUG Resetting zmCookie...
Feb 14, 2021 03:55:00:443 PM INFO Detected token login supported
Feb 14, 2021 03:55:00:451 PM INFO Access token still has 90 minutes left, using it
Feb 14, 2021 03:55:00:451 PM INFO ----> Setting token re-login after 5400 seconds
Feb 14, 2021 03:55:00:459 PM DEBUG auth-success broadcast:Successful
Feb 14, 2021 03:55:00:470 PM DEBUG _doLogoutAndLogin: Clearing cookies
Feb 14, 2021 03:55:00:472 PM INFO Adding to chain stack: www.masidlover.name>https://www.masidlover.name/zoneminder
Feb 14, 2021 03:55:00:473 PM INFO Fallback of www.masidlover.name is
Feb 14, 2021 03:55:00:474 PM INFO reached end of chain loop
Feb 14, 2021 03:55:00:475 PM INFO No need to do a reachability test, as there are no fallbacks
Feb 14, 2021 03:55:00:485 PM INFO No need for logout!
Feb 14, 2021 03:55:00:486 PM DEBUG Inside _doLogin()
Feb 14, 2021 03:55:00:486 PM DEBUG No need for re-captcha checks with tokens
Feb 14, 2021 03:55:00:487 PM DEBUG Resetting zmCookie...
Feb 14, 2021 03:55:00:487 PM INFO Detected token login supported
Feb 14, 2021 03:55:00:489 PM INFO Access token still has 90 minutes left, using it
Feb 14, 2021 03:55:00:489 PM INFO ----> Setting token re-login after 5400 seconds
Feb 14, 2021 03:55:00:493 PM DEBUG auth-success broadcast:Successful
Feb 14, 2021 03:55:00:497 PM DEBUG PortalLogin: auth success
Feb 14, 2021 03:55:00:498 PM DEBUG getAPIversion called with https://www.masidlover.name/zoneminder/api/host/getVersion.json?&token=
Feb 14, 2021 03:55:00:527 PM DEBUG CACHE: found for key: cached_api_version with expiry of:86400s
Feb 14, 2021 03:55:00:531 PM DEBUG CACHE: cached value for key:cached_api_version is good as 410 <86400
Feb 14, 2021 03:55:00:532 PM DEBUG snapshot supported in image.php
Feb 14, 2021 03:55:00:551 PM DEBUG obfuscate: original:5799 obfuscated:1662 scheme:lzs
Feb 14, 2021 03:55:00:552 PM DEBUG Setting server version to:1.34.5
Feb 14, 2021 03:55:00:552 PM DEBUG getAPI version succeeded with 1.34.5
Feb 14, 2021 03:55:00:554 PM INFO Got API version: 1.34.5
Feb 14, 2021 03:55:00:555 PM INFO First invocation of TimeZone, asking server
Feb 14, 2021 03:55:00:555 PM INFO EventSever: No Event Server present. Not initializing
Feb 14, 2021 03:55:00:559 PM DEBUG Transitioning state to: app.log with param {}
Feb 14, 2021 03:55:00:618 PM DEBUG *** Inside native HTTP error for url:{"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_AUTH_HASH_LOGINS.json?&token=
Feb 14, 2021 03:55:00:620 PM DEBUG Auth Hash error: {"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_AUTH_HASH_LOGINS.json?&token=
Feb 14, 2021 03:55:00:656 PM DEBUG *** Inside native HTTP error for url:{"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_AUTH_HASH_LOGINS.json?&token=
Feb 14, 2021 03:55:00:658 PM DEBUG Auth Hash error: {"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_AUTH_HASH_LOGINS.json?&token=
Feb 14, 2021 03:55:00:688 PM DEBUG *** Inside native HTTP error for url:{"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_SHOW_PRIVACY.json?&token=
Feb 14, 2021 03:55:00:689 PM DEBUG CACHE: found for key: cached_timezone with expiry of:86400s
Feb 14, 2021 03:55:00:690 PM DEBUG CACHE: cached value for key:cached_timezone is good as 410 <86400
Feb 14, 2021 03:55:00:690 PM DEBUG Timezone API response is:Europe/London
Feb 14, 2021 03:55:00:691 PM DEBUG ZM_SHOW_PRIVACY returned an error, it likely doesn't exist
Feb 14, 2021 03:55:00:712 PM DEBUG current version: 1.6.004 & available version 1.6.004
Feb 14, 2021 03:55:03:020 PM INFO --------->Setting up network state handlers....
Feb 14, 2021 03:55:03:021 PM INFO --------->Setting up global key handler...
Feb 14, 2021 03:55:07:270 PM DEBUG Monitor Control afterEnter
Feb 14, 2021 03:55:07:274 PM INFO getMonitors:Force reloading all monitors
Feb 14, 2021 03:55:07:274 PM INFO Checking value of ZM_MIN_STREAMING_PORT for the first time
Feb 14, 2021 03:55:07:296 PM DEBUG CACHE: NOT found for:cached_multi_port reverting to HTTP
Feb 14, 2021 03:55:07:512 PM DEBUG *** Inside native HTTP error for url:{"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_MIN_STREAMING_PORT.json?&token=
Feb 14, 2021 03:55:07:515 PM INFO CACHE: error with http get {"status":500,"url":"https://www.masidlover.name/zoneminder/api/configs/viewByName/ZM_MIN_STREAMING_PORT.json?&token=
Feb 14, 2021 03:56:37:154 PM INFO file location:file:///data/user/0/com.pliablepixels.zmninja_pro/files/zmNinjaLog.txt


**Additional context**

Zoneminder web and zmNinja desktop are both working correctly.

zmNinja on mobile was working previously (a few months ago - haven't checked CCTV away from home for a while as we haven't been out much...) 

Zoneminder has been upgraded server side since I first used zmNinja web; so its very possible that the server side update has caused the issue.
@pliablepixels
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Your APIs don't seem to be working (returning 500s)
Have you checked ZM APIs?
After you make sure the APIs work:

In zmNinja, Menu->clear API cache
Then run wizard again

@amasidlover
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Sorry, I checked when it was all first set-up; it appears that they are now returning "An Internal Error occurred" - sadly, it doesn't tell me what the error is or why there is nothing appearing in /var/log/apache/ssl_error_log for the 'internal error'.

@amasidlover
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Nevermind - turned out that it logs the errors into /var/log/zm/error.log instead of the apache logs - thanks for pointing me in the right direction.

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@pliablepixels @amasidlover