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[Syncthing] fails to start after system update to DSM 6.1.4-15217 Update 5 #3058

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jkbecker opened this issue Dec 23, 2017 · 4 comments
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@jkbecker
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For new Package Requests, see the guidelines

Setup

Package Name: Syncthing
Package Version: 0.14.30-13

NAS Model: DS1517+
NAS Architecture: ?
DSM version: DSM 6.1.4-15217 Update 5

Expected behavior

I've been running Syncthing 0.14.30-13 flawlessly for the last couple days, with no manual intervention. I was on DSM 6.1.4 Update 3.

Actual behavior

After upgrading to DSM 6.1.4-15217 Update 5, the service won't start and fails a generic "Failed to run the package service" error in Package Center when I run it manually

Steps to reproduce

1. update to DSM 6.1.4-15217 Update 5
2. (Syncthing not starting)
3. Attempt to start Syncthing in Package Center

Package log

Check Package Center or /usr/local/{package}/var/

There are no logs on this except the (irrelevant):

Level | Log | Date & Time | User | Event
-- | -- | -- | -- | --
Information | System | 2017/12/18 17:49:14 | origin | Package [Syncthing] has been successfully installed.

Other logs

E.g. /var/log/messages or /var/log/synopkg.log

Insert log here
@SirAce135
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Having same exact issue with NZBGET

@jkbecker
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jkbecker commented Jan 2, 2018

Ok, so who could help with this? I'm really depending on my data sync setup... I'd fix it myself if I had any experience with synology packaging, but I've just owned the box for a couple of weeks now. It should be something pretty simple that prevents syncthing from running... and reading from @SirAce135 's comment, Synology seems to have put out an update that messes with more than just one package. Is no one else concerned? Can I provide anything else that would facilitate the troubleshooting?

@michaelschufi
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michaelschufi commented Jan 10, 2018

Same problem here (but already with DSM version DSM 6.1.4-15217 Update 1)

/var/log/messages reads:

2018-01-10T17:51:58+01:00 myhostname [348517.143660] init: pkgctl-syncthing pre-start process (27133) terminated with status 1
2018-01-10T17:51:58+01:00 myhostname synoscgi_SYNO.Core.Package.Control_1_start[26619]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-syncthing][0xD900 privilege.cpp:60]
2018-01-10T17:51:59+01:00 myhostname synoscgi_SYNO.Core.Package.Control_1_start[26619]: service_initjob_action.c:27 InitJobStart failed, [0xD900 privilege.cpp:60]
2018-01-10T17:51:59+01:00 myhostname synoscgi_SYNO.Core.Package.Control_1_start[26619]: pkgstartstop.cpp:277 Failed to start pkgctl-syncthing (err=-1) [0xD900 privilege.cpp:60]

reinstalling the package solves the problem. (settings are gone, make a backup beforehand)

@jkbecker
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Reinstalling fixed it for me as well. Could this issue be prevented though?

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