Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Path of Building isnt Working , its Crashing. #2701

Closed
signedupforPoB opened this issue Apr 27, 2021 · 9 comments
Closed

Path of Building isnt Working , its Crashing. #2701

signedupforPoB opened this issue Apr 27, 2021 · 9 comments
Labels
bug Something isn't working crash Causes PoB to crash and is High Priority

Comments

@signedupforPoB
Copy link

Hello , im running the latest windows 10 updated no anti virus in background etc.

rx 6700 xt graphics card and ryzen 5900x processor.

I cant get the newer Versions of PoB to work.

Either in the Startup process the application crashes.

Name der fehlerhaften Anwendung: Path of Building.exe, Version: 0.0.0.0, Zeitstempel: 0x606d1b4c
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.19041.928, Zeitstempel: 0xa0caab76
Ausnahmecode: 0xc0000374
Fehleroffset: 0x000e6a73
ID des fehlerhaften Prozesses: 0x3388
Startzeit der fehlerhaften Anwendung: 0x01d73b7b8cbe0fd4
Pfad der fehlerhaften Anwendung: xxxxPathOfBuildingCommunity-Portable-2.1.0 (1)\Path of Building.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 5c18bc17-378c-40f0-9d29-4edbbade94f5
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

PoB 1.8 works fine.

@ppoelzl
Copy link
Member

ppoelzl commented Apr 27, 2021

This isn't an issue with Path of Building, your operating system is broken. ntdll.dll is missing and PoB relies on it. This is a well known issue and there is plenty of information online on how to solve it.

PoB 1.8 works fine.

Not sure what that means, there is no 1.8.x release of Path of Building.

@ppoelzl ppoelzl closed this as completed Apr 27, 2021
@signedupforPoB
Copy link
Author

signedupforPoB commented Apr 27, 2021

Sorry but your answer sounds a bit arrogant ( no offense ) and thread seems closed to early for me, id like to show you some more info, this crash seems to happen when the program tries to update itself.

I not only receive the ntdll.dll errors but a Memory Crash Message sometimes. Im trying to get a screenshot asap

@signedupforPoB
Copy link
Author

signedupforPoB commented Apr 27, 2021

Pfad der fehlerhaften Anwendung:
C:\Users\xxxxDownloads\PathOfBuildingCommunity-Portable-2.0.0\Path of Building.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\DriverStore\FileRepository\u0366490.inf_amd64_c0dea8a43cb81731\B366217\atioglxx.dll

Pfad der fehlerhaften Anwendung:
C:\xxxx\ixxxxDownloads\PathOfBuildingCommunity-Portable-2.1.0 (1)\Path of Building.exe
Pfad des fehlerhaften Moduls:
C:\Users\xxxxDownloads\PathOfBuildingCommunity-Portable-2.1.0 (1)\SimpleGraphic.dll

I was ablee to use PathOfBuildingCommunity-Portable-2.1.0 wich updated itself to 2.3.0 for like 1 hour, created a build etc.

I closed the application now it wont start again with the same ERROR message in Event viewer...

and i wont be able to open it again, its starting to close as soon as its checking for update or something.

@PJacek
Copy link
Contributor

PJacek commented Apr 27, 2021

Did you update your graphics card drivers recently?
Is your card set to compute mode?

@PJacek PJacek reopened this Apr 27, 2021
@signedupforPoB
Copy link
Author

signedupforPoB commented Apr 27, 2021

Startzeit der fehlerhaften Anwendung: 0x01d73b7bfe0f0010
Pfad der fehlerhaften Anwendung:

C:\Users\xxxx\Downloads\PathOfBuildingCommunity-Portable-2.1.0 (1)\Path of Building.exe

Pfad des fehlerhaften Moduls:

C:\WINDOWS\SYSTEM32\AcLayers.DLL
Berichtskennung: 514a5580-84bd-457b-b48f-348c11433db4

Hi Pjacek , no there is no Compute Mode enabled.

Graphics Driver are always the latest installed.

I was thinking this issue is caused because rx 6700 xt isnt supported by the program, is this possible?

Sometimes when i open the Programm it immediatly throws an Error Message with a Memory Error cant write/ read file on memory adress XY....

But i cant seem to reproduce this issues, it seems a bit random

@signedupforPoB
Copy link
Author

I managed to get a screenshot after countless tries
MSI_SnapShot_05

@dclamage
Copy link
Contributor

Can you try extracting to and running from a location that's not in your downloads folder? Specifically, one which does not contain your username, and only english characters. For example, create a folder C:\PathOfBuilding and extract it there, then run from there.

@signedupforPoB
Copy link
Author

signedupforPoB commented Apr 27, 2021

MSI_SnapShot_05

This is a freshly extracted PathOfBuildingCommunity-Portable-2.1.0

If this matters in any case, i have Resizeable Bar enabled. And the Graphics Card has 12 GB RAM.

I can run any Bench u want to mention my System is rock Stable btw...

One more thign for Pjacek to mention , the programm hasnt worked on a previous Graphics Driver too ( Version before
AMD RADEON SOFTWARE 21.4.1 )

@Tru3Mark
Copy link

Tru3Mark commented May 4, 2021

Managed to fix the issue for me by disabling Compute Mode on my AMD drivers.

@QuickStick123 QuickStick123 added the bug Something isn't working label Jul 7, 2022
@QuickStick123 QuickStick123 added the crash Causes PoB to crash and is High Priority label Jul 7, 2022
@Wires77 Wires77 closed this as completed Mar 22, 2024
@github-project-automation github-project-automation bot moved this to Done in Crashes Mar 22, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working crash Causes PoB to crash and is High Priority
Projects
Status: Done
Development

No branches or pull requests

7 participants