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RTSP handshake failed Error 10060 randomly appears despite ports being open #2578

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3 tasks done
cody151 opened this issue May 26, 2024 · 5 comments
Closed
3 tasks done

RTSP handshake failed Error 10060 randomly appears despite ports being open #2578

cody151 opened this issue May 26, 2024 · 5 comments
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network Network issue

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@cody151
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cody151 commented May 26, 2024 •
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Is there an existing issue for this?

  • I have searched the existing issues

Is your issue described in the documentation?

  • I have read the documentation

Is your issue present in the latest beta/pre-release?

  • This issue is present in the latest pre-release

Describe the Bug

Describe the bug
Moonlight appears to connect fine when connected via ZeroTier One but ZeroTier one introduces noticeable decrease in speed (increased jitter packet loss) compared to direct connection without Zerotier. Ports TCP and UDP opened and even "Can you see me .org" shows that the services are reachable and that my network is not blocking it, but for some reason I continue to receive the error message "Starting RTSP handshake failed: Error 10060
Check your firewall and port forwarding rules for port(s): TCP 48010,
UDP 48000, UDP 48010"

Steps to reproduce
Install sunshine on host and moonlight on client. Disable ZeroTier One. Disable UPnP in sunshine settings. Manually forward ports in your router settings page. Use "canyouseeme.org" to confirm if the ports are externally visible. Once you have confirmed that "canyouseeme.org" can externally see these ports required by sunshine/moonlight then you know this is not a network issue but rather a moonligh/sunshine software bug/issue. Go to Client PC and open Moonlight. Enter IP address (but in my case I am using my domain name "example.com" which points to my IP address). Pin pairing with Sunshine. Now try to open Desktop or any other application listed on Moonlight. Profit.

Screenshots
Moonlight issue
Canyouseeme Confirmation
Contradictory Moonlight message

Affected games
Any game, cannot even connect to desktop. Again, I am connecting and viewing my screen fine with Rustdesk and Anydesk and teamviewer, Moonlight or sunshine is definitely bugged.

Other Moonlight clients
Unknown

Moonlight settings (please complete the following information)
None

Client PC details (please complete the following information)

  • OS: Windows 10 latest
  • Moonlight Version: 5.0.1
  • GPU: N/A

Server PC details (please complete the following information)

  • OS: Windows 10 latest
  • Sunshine or GeForce Experience version: sunshine v0.23.1
  • GPU: N/A
  • GPU driver: N/A (zerotier connects fine so clearly a Sunshine/Moonlight software bug)

Additional context
The weird thing is, sometimes it connects directly (very rarely) but most of the time it just shows the RTSP handshake error.

Expected Behavior

No response

Additional Context

No response

Host Operating System

Windows

Operating System Version

10 latest

Architecture

64 bit

Sunshine commit or version

0.23.1

Package

Windows - installer

GPU Type

Nvidia

GPU Model

GTX 1050

GPU Driver/Mesa Version

latest

Capture Method (Linux Only)

No response

Config

Max Full Luminance : 270 nits
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Error: [hevc_qsv @ 00000261a8743840] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:05:26:02:43:35]: Info: Retrying with fallback configuration options for [hevc_qsv] after error: Function not implemented
[2024:05:26:02:43:35]: Error: [hevc_qsv @ 00000261a8742100] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:05:26:02:43:35]: Error: Could not open codec [hevc_qsv]: Function not implemented
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Error: [av1_qsv @ 00000261a8743840] This version of runtime doesn't support AV1 encoding
[2024:05:26:02:43:35]: Error: Could not open codec [av1_qsv]: Unknown error occurred
[2024:05:26:02:43:35]: Info: 
Device Description : Intel(R) HD Graphics 530
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00001912
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8140 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024:05:26:02:43:35]: Info: Active GPU has HAGS disabled
[2024:05:26:02:43:35]: Info: Using realtime GPU priority
[2024:05:26:02:43:35]: Info: Desktop resolution [1920x1080]
[2024:05:26:02:43:35]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024:05:26:02:43:35]: Info: Display refresh rate [60Hz]
[2024:05:26:02:43:35]: Info: Requested frame rate [60fps]
[2024:05:26:02:43:35]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.639648,0.330078]
Green Primary      : [0.299805,0.599609]
Blue Primary       : [0.150391,0.0595703]
White Point        : [0.3125,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:05:26:02:43:35]: Info: 
[2024:05:26:02:43:35]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024:05:26:02:43:35]: Info: 
[2024:05:26:02:43:35]: Info: Found H.264 encoder: h264_qsv [quicksync]
[2024:05:26:02:43:35]: Info: Configuration UI available at [https://localhost:47990]
[2024:05:26:02:43:36]: Info: Registered Sunshine mDNS service

Apps

No response

Relevant log output

Max Full Luminance : 270 nits
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Error: [hevc_qsv @ 00000261a8743840] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:05:26:02:43:35]: Info: Retrying with fallback configuration options for [hevc_qsv] after error: Function not implemented
[2024:05:26:02:43:35]: Error: [hevc_qsv @ 00000261a8742100] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:05:26:02:43:35]: Error: Could not open codec [hevc_qsv]: Function not implemented
[2024:05:26:02:43:35]: Info: SDR color coding [Rec. 601]
[2024:05:26:02:43:35]: Info: Color depth: 8-bit
[2024:05:26:02:43:35]: Info: Color range: [JPEG]
[2024:05:26:02:43:35]: Error: [av1_qsv @ 00000261a8743840] This version of runtime doesn't support AV1 encoding
[2024:05:26:02:43:35]: Error: Could not open codec [av1_qsv]: Unknown error occurred
[2024:05:26:02:43:35]: Info: 
Device Description : Intel(R) HD Graphics 530
Device Vendor ID   : 0x00008086
Device Device ID   : 0x00001912
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8140 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2024:05:26:02:43:35]: Info: Active GPU has HAGS disabled
[2024:05:26:02:43:35]: Info: Using realtime GPU priority
[2024:05:26:02:43:35]: Info: Desktop resolution [1920x1080]
[2024:05:26:02:43:35]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2024:05:26:02:43:35]: Info: Display refresh rate [60Hz]
[2024:05:26:02:43:35]: Info: Requested frame rate [60fps]
[2024:05:26:02:43:35]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.639648,0.330078]
Green Primary      : [0.299805,0.599609]
Blue Primary       : [0.150391,0.0595703]
White Point        : [0.3125,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:05:26:02:43:35]: Info: 
[2024:05:26:02:43:35]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024:05:26:02:43:35]: Info: 
[2024:05:26:02:43:35]: Info: Found H.264 encoder: h264_qsv [quicksync]
[2024:05:26:02:43:35]: Info: Configuration UI available at [https://localhost:47990]
[2024:05:26:02:43:36]: Info: Registered Sunshine mDNS service
@ReenigneArcher ReenigneArcher added the network Network issue label May 26, 2024
@ReenigneArcher
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Closing as duplicate: https://discord.com/channels/804382334370578482/1244108939021389824

@ReenigneArcher ReenigneArcher closed this as not planned Won't fix, can't repro, duplicate, stale May 26, 2024
@ReenigneArcher ReenigneArcher mentioned this issue May 26, 2024
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@picarica
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would you mind posting the thread here somewhere? not really fan of disocrd and i am having issues viewing the thread
image
i tired on multiple PCS on web browser or discord apps cant view it somehow, and cant even find discord invite link in your repo's README

@ReenigneArcher
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Check our website or Sunshine UI

@ReenigneArcher ReenigneArcher marked this as a duplicate of #2579 Dec 19, 2024
@tjzoo111
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tjzoo111 commented Jan 9, 2025

Image
moom time out ->close sock

@tjzoo111
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tjzoo111 commented Jan 9, 2025

<-1108 one pack? half pack?
<-252 one pack? half pack?

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@cody151 @ReenigneArcher @picarica @tjzoo111