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[$250] Expense - "Debit or credit bank account is not set up on Corpay" error when paying elsewhere #55731

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vincdargento opened this issue Jan 24, 2025 · 9 comments
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Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 External Added to denote the issue can be worked on by a contributor Help Wanted Apply this label when an issue is open to proposals by contributors Reviewing Has a PR in review

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@vincdargento
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vincdargento commented Jan 24, 2025

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Version Number: 9.0.89-2
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: Mac 15.0 / Chrome
App Component: Money Requests

Action Performed:

Precondition:

  • Admin and employee are in the same workspace.
  • Workspace has bank account.
  • Employee has an invalid, non-US personal bank account.
  1. Go to staging.new.expensify.com
  2. [Employee] Go to workspace chat.
  3. [Employee] Submit a manual expense more than $100.
  4. [Admin] Go to expense report.
  5. [Admin] Click Pay elsewhere.

Expected Result:

No error should occur because admin pays elsewhere.

Actual Result:

"Debit or credit bank account is not set up on Corpay" error when paying elsewhere.

Workaround:

Unknown

Platforms:

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

bug.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021884400529827139603
  • Upwork Job ID: 1884400529827139603
  • Last Price Increase: 2025-01-29
Issue OwnerCurrent Issue Owner: @madmax330
@vincdargento vincdargento added Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 labels Jan 24, 2025
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melvin-bot bot commented Jan 24, 2025

Triggered auto assignment to @twisterdotcom (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@twisterdotcom
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Global Reimbursement is currently in development. @madmax330 is this expected now/do we have a plan to address already?

@melvin-bot melvin-bot bot added the Overdue label Jan 27, 2025
@twisterdotcom
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@melvin-bot melvin-bot bot removed the Overdue label Jan 27, 2025
@twisterdotcom twisterdotcom added the External Added to denote the issue can be worked on by a contributor label Jan 29, 2025
@melvin-bot melvin-bot bot changed the title Expense - "Debit or credit bank account is not set up on Corpay" error when paying elsewhere [$250] Expense - "Debit or credit bank account is not set up on Corpay" error when paying elsewhere Jan 29, 2025
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melvin-bot bot commented Jan 29, 2025

Job added to Upwork: https://www.upwork.com/jobs/~021884400529827139603

@melvin-bot melvin-bot bot added the Help Wanted Apply this label when an issue is open to proposals by contributors label Jan 29, 2025
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melvin-bot bot commented Jan 29, 2025

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jayeshmangwani (External)

@madmax330
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Hmm that's strange, it should not be trying to use corpay in this case, I'll have a look at the logs and see if I can fix it

@melvin-bot melvin-bot bot added the Overdue label Feb 3, 2025
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melvin-bot bot commented Feb 4, 2025

@madmax330, @twisterdotcom Eep! 4 days overdue now. Issues have feelings too...

@twisterdotcom
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@madmax330 anything I can do here?

@madmax330
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No I'm working on the PR as we speak

@melvin-bot melvin-bot bot removed the Overdue label Feb 4, 2025
@madmax330 madmax330 added the Reviewing Has a PR in review label Feb 4, 2025
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