Web - Login - Blank page is displayed after log in with High traffic account

[kavimuru]

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Action Performed:

1. Go to URL https://staging.new.expensify.com/
2. Login with HT (High Traffic) account

Expected Result:

Chats are loaded without any issue

Actual Result:

Blank page is displayed after log in

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Web

Version Number: v1.1.87-8

Reproducible in staging?: Y

Reproducible in production?: Y

Email or phone of affected tester (no customers): [email protected] /Yulia1986Gerets

[email protected] / Emilio98

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos:

Bug5673309_Recording__1344.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause internal team

Slack conversation:

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[melvin-bot]

Triggered auto assignment to @flodnv (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[flodnv]

@luacmartins can you take a look? Not sure if this can be external

[luacmartins]

Yup, I'll investigate

[luacmartins]

This is related to the performance issues we are having with high traffic accounts - https://github.com/Expensify/Expensify/issues/219425

The chats are loading fine, but it takes a while for the component tree to be rendered and the UI displayed. I'm gonna close this issue in favor of the one mentioned above since it has more context in it. We are also investigating this in #fireroom-08-03-22

[kbecciv]

QA team have been experienced the same behavior for HT account with build 1.2.0.0
Credentials used: [email protected]/Feya86Katya

Recording.1118.mp4

[luacmartins]

I'll investigate this tomorrow

[luacmartins]

I'll investigate this sometime this week

[luacmartins]

@kavimuru can we add this to the weekly KIs?

[luacmartins]

We might have more clues in this thread. cc @tgolen

[tgolen]

I think the change to Onyx.merge is going to have a real impact on this, so I'm kind of waiting for that to be merged and rolled out before investigating further.

[luacmartins]

Changes to Onyx.merge were merged and released on v1.0.19, but App is still on v.1.017. I put up a PR to update onyx in App. We should try to reproduce this issue again once App is updated.

[luacmartins]

Gonna try to reproduce this again since we updated Onyx to the latest version

[luacmartins]

I've been focused on the Split Bill API refactor, so no updates yet.

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[puneetlath]

@luacmartins I removed and re-added the bug label to get a BZ team member added who can help move this forward.

[JmillsExpensify]

@luacmartins I know you're pretty focused on high-value things within the roadmap. Do you think you'll be able to help move this forward in the next week? If not, I think we need to find another internal volunteer.

[luacmartins]

@JmillsExpensify I'll try to work on this in the next few days.

FYI I'm going ooo from Nov 9 - Nov 22. I'm trying to wrap up the bigger issues I'm working on and switch to issues that I can finish before I go ooo.

[JmillsExpensify]

Sounds like a plan for the time being!

[luacmartins]

Actually, I just realized that this is a duplicate of #11011. I'll close this issue in favor of the #11011 since that one has more context in it. I'll try to investigate it as well.

[JmillsExpensify]

Gotcha, we've found several duplicates today. Less is better, thanks!