Our Cloud Operations Services provide long-term management, monitoring, and support for live production and development environments, with a strong emphasis on security, performance, and uptime.
Note: For ongoing development work, such as new feature implementations or bug fixes, please refer to our Ongoing Maintenance & Development Services.
| Environment | Feature | Description |
|---|---|---|
| Development Environment | Updates, Patches, CI/CD Management | Routine updates, security patches, and maintenance of CI/CD pipelines for testing workflows. |
| Database & Test Data Management | Regular management of databases, data refreshes, and test data. | |
| Production Environment | Infrastructure & Scaling | Proactive management and scaling configurations to support uptime and performance. |
| Database Optimization | Performance tuning, index maintenance, and backups for production. | |
| Log & Audit Management | Centralized log collection, monitoring, and audit logging to support compliance and security needs. | |
| Backup & Security | Regular security updates, backups, and vulnerability assessments to ensure data protection. |
| Service Type | Feature | Description |
|---|---|---|
| Security Services | Security Audits | Routine audits to identify and mitigate vulnerabilities in infrastructure. |
| Penetration Testing | Targeted security testing with actionable remediation plans. | |
| Security Updates | Ongoing updates to address emerging security concerns. | |
| IT Infrastructure Services | Planning & Scaling Optimization | Collaborating with client IT teams to optimize cloud resources and manage costs. |
| Cost Management | Analyzing and adjusting cloud resources for cost-efficiency. |
7Sigma offers tailored SLAs for ticket response times and incident resolution in production environments.
| SLA Type | Feature | Description |
|---|---|---|
| Ticket Response SLA | Response Times for Service Requests | Guaranteed response times for development and production tickets. |
| Production Incident SLA | Response for Production Issues | Prioritized response for critical production incidents to maintain uptime. |
| After-Hours Support | Emergency & After-Hours Support | Dedicated after-hours response for production environments. |
Note: SLAs can be customized with defined response times and protocols to align with client-specific needs.