DATE - TITLE
| Status | New, Ongoing, or Close |
| Severity | Minor, Major, Critical |
One of two lines to give an idea about the incident.
- START TIME:
- END TIME:
- LENGTH of the disruption:
| Report Author | |
| Incident Reporter | |
| Incident Commander |
-
What impacted
-
Who impacted
-
How impacted
How the incident was detected, and the link to the incident monitoring alert (if available).
Describe how and when the service disruption was resolved. Identification of actions taken to resolve the incident directly.
The root cause(s) of the incident. If the root cause is not obvious, we can make use of the “Five Whys” technique.
| Action | Owner | Status |
A detailed list of events and actions that happened from the detection or reporting of the event until its resolution. Additional information or observations that might be relevant.