Crash - java.lang.IllegalStateException: Couldn't read row 32, col 0 from CursorWindow

[jameshermida]

Hi,

We're experiencing a crash in our Android app:

          Fatal Exception: java.lang.RuntimeException: Unable to stop activity {com.grubhub.android/com.grubhub.dinerapp.android.splash.SplashActivity}: java.lang.IllegalStateException: Couldn't read row 32, col 0 from CursorWindow.  Make sure the Cursor is initialized correctly before accessing data from it.
       at android.app.ActivityThread.callActivityOnStop(ActivityThread.java:4977)
       at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:4948)
       at android.app.ActivityThread.handleStopActivity(ActivityThread.java:5022)
       at android.app.servertransaction.TransactionExecutor.performLifecycleSequence(TransactionExecutor.java:233)
       at android.app.servertransaction.TransactionExecutor.cycleToPath(TransactionExecutor.java:201)
       at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:173)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2152)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:250)
       at android.app.ActivityThread.main(ActivityThread.java:7886)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:970)

          Caused by java.lang.IllegalStateException: Couldn't read row 32, col 0 from CursorWindow.  Make sure the Cursor is initialized correctly before accessing data from it.
       at android.database.CursorWindow.nativeGetString(CursorWindow.java)
       at android.database.CursorWindow.getString(CursorWindow.java:469)
       at android.database.AbstractWindowedCursor.getString(AbstractWindowedCursor.java:53)
       at com.tealium.core.persistence.m.b(SourceFile:37)
       at com.tealium.core.persistence.m.dequeue(SourceFile:2)
       at com.tealium.core.persistence.l.dequeue(SourceFile:108)
       at com.tealium.core.messaging.a.b(SourceFile:3)
       at com.tealium.core.messaging.a.onRevalidate(SourceFile:4)
       at com.tealium.core.messaging.c$q.a(SourceFile:86)
       at com.tealium.core.messaging.c$q.invoke(SourceFile:1)
       at com.tealium.core.messaging.c.a(SourceFile:13)
       at com.tealium.core.messaging.c.onRevalidate(SourceFile:1)
       at com.tealium.core.validation.a.onActivityStopped(SourceFile:3)
       at com.tealium.core.messaging.c$c.a(SourceFile:109)
       at com.tealium.core.messaging.c$c.invoke(SourceFile:1)
       at com.tealium.core.messaging.c.a(SourceFile:13)
       at com.tealium.core.messaging.c.onActivityStopped(SourceFile:1)
       at com.tealium.core.a$a.onActivityStopped(SourceFile:1)
       at android.app.Application.dispatchActivityStopped(Application.java:496)
       at android.app.Activity.dispatchActivityStopped(Activity.java:1497)
       at android.app.Activity.onStop(Activity.java:2659)
       at androidx.fragment.app.FragmentActivity.onStop(FragmentActivity.java:368)
       at androidx.appcompat.app.AppCompatActivity.onStop(AppCompatActivity.java:257)
       at com.grubhub.dinerapp.android.splash.SplashActivity.onStop(SplashActivity.kt:109)
       at android.app.Instrumentation.callActivityOnStop(Instrumentation.java:1476)
       at android.app.Activity.performStop(Activity.java:8329)
       at android.app.ActivityThread.callActivityOnStop(ActivityThread.java:4969)
       at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:4948)
       at android.app.ActivityThread.handleStopActivity(ActivityThread.java:5022)
       at android.app.servertransaction.TransactionExecutor.performLifecycleSequence(TransactionExecutor.java:233)
       at android.app.servertransaction.TransactionExecutor.cycleToPath(TransactionExecutor.java:201)
       at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:173)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2152)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:250)
       at android.app.ActivityThread.main(ActivityThread.java:7886)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:970)

We're unable to reproduce the issue. Over the past 90 days, it has occurred ~300 times, impacting ~250 users.

Here are the libraries and their version we're using:

tealium_core = { module = "com.tealium:kotlin-core", version.ref = "tealium_core" }
tealium_tagmanagement = { module = "com.tealium:kotlin-tagmanagement-dispatcher", version.ref = "tealium_tagmanagement" }
tealium_ad_identifier = { module = "com.tealium:kotlin-ad-identifier", version.ref = "tealium_ad_identifier" }

tealium_core = "1.5.4"
tealium_tagmanagement = "1.2.0"
tealium_ad_identifier = "1.1.2"

Thank you!

[jameskeith]

Hi @jameshermida
Sorry to hear about the crashes, we'll get someone to look into it and let you know what we find.

[jameskeith]

@jameshermida whilst we're looking into the issue, is it possible for you to provide us the configuration code you use to initialize Tealium? if you cannot post that here, then could you send it via a ticket at support.tealiumiq.com ?

[jameshermida]

Hi @jameskeith,

Here's the initialization code. Let me know if you need anything else!

val tealiumConfig = TealiumConfig(
    application,
    tealiumAccount,
    tealiumProfileId,
    if (tealiumDebugEnv) Environment.DEV else Environment.PROD,
    collectors = mutableSetOf(
        Collectors.Tealium,
        Collectors.App,
    ),
    modules = mutableSetOf(AdIdentifier),
    dispatchers = mutableSetOf(TagManagementDispatcher)
)
Tealium.create(TealiumClient.TEALIUM_INSTANCE, tealiumConfig)

[jameshermida]

Hi @jameskeith. Any updates on this? Thanks

[jameskeith]

@jameshermida Thanks for the config; much appreciated.

We've found the cause of the crash and are currently working on a fix - so I'll get back in touch once there's a new release available.

[jameshermida]

Thanks @jameskeith! Do you have an idea when the next release will be?

[jameskeith]

@jameshermida - I'm afraid I don't have a fixed date yet. There are a couple of fixes we've got planned for the next release, along with this one. The work for these are mostly finished, but need to go through test/review before I can offer anything more concrete.

[JakubObroslak]

@jameskeith Did this particular issue got fixed in latest version (1.7.0)?

[jameskeith]

@JakubObroslak @jameshermida - yes, there were some changes added to v1.7.0 to alleviate a few similar issues - apologies I'd meant to notify on this issue once it was released.

please let me know how you get on.